C++ It Support

Ayan Kadiwala

Fresno, CA 559-***-**** ********@****.***********.*** linkedin.com/in/ayan-kadiwala OBJECTIVE: Looking for an Information Systems and Cybersecurity internship for Summer 2025 SKILLS

• Ability to communicate with end users of varying technical understanding.

• Programming Language: C, C++, Python, JAVA, SQL/PLSQL

• Software & Tools: Visual Studio, GCC, Git, GDB, Code Blocks

• Operating Systems: Windows, macOS, Linux, Unix

EDUCATION

California State University Fresno, CA Expected 2026 B.S., Computer Science GPA 3.52/4.0

ITM Vocational University Vadodara, Gujarat, India June 2021 Diploma, Computer Science GPA 3.80/4.0

TECHNICAL EXPERIENCE

Help Desk Technician, ITM Vocational University Vadodara JAN 2018 – JUNE 2022

• Provided technical support and customer service to end users with varying levels of technical expertise.

• Diagnosed and resolved hardware, software, and network issues for Windows, MacOS, iOS, and Android devices.

• Managed and resolved IT support tickets using a ticketing system while adhering to SLA and OLA policies.

• Assisted users with cloud services, data management, and productivity suites.

• Maintained accurate documentation of issue resolutions and troubleshooting steps.

• Provided training on basic troubleshooting, security best practices, and software usage.

• Worked efficiently under strict deadlines in a fast-paced support environment. ACADEMIC PROJECTS

Shoppie App, Vadodara, India April 2021

• Development: Utilized Java/Kotlin, integrated Google Maps and GPS for location services, and employed SQLite for data storage.

• Features: Implemented real-time order tracking, secure payment integration, and optimized user interface design with Material Design Principles. Analytics: Integrated Google Analytics for performance tracking and user engagement insights. COVID Cases Tracker App (Android & iOS), Vadodara, India January 2022

• Development: Built with React Native for cross-platform functionality, connected with public health APIs for real-time COVID-19 -data.

• Features: Developed interactive data visualization, customizable push notifications, and ensured user customization and accessibility. State Management: Implemented Redux for efficient app state management and leveraged cloud services for data synchronization.

Text-Based Adventure Game (C++), Fresno, CA December 2022

• Development: Crafted with C++ utilizing object-oriented programming principles for structured game design and character development.

• Game Mechanics: Engineered interactive input and branching storylines, providing a dynamic narrative flow responsive to player choices.

• Problem-Solving: Demonstrated algorithmic problem-solving abilities in the creation of complex game scenarios and event handling.

Netflix-Like Movie Menu (C++), Fresno, CA May 2023

• Development: Constructed using C++, focusing on efficient data handling and user-friendly console interface design.

• Features: Implemented functionalities for searching, adding, and categorizing movies by name and genre using advanced C++ data structures.

• Algorithmic Skills: Showcased algorithmic prowess in sorting and filtering systems, enhancing the interactive movie selection experience.

Kadiwala 2

CERTIFICATIONS

Google IT Support Fundamentals, Coursera January 2022 IBM Cybersecurity Compliance Framework, Standards & Regulations, Coursera May 2022 IBM Introduction to Cybersecurity Tools & Cyberattacks, Coursera April 2022 IBM Penetration Testing, Threat Hunting, and Cryptography, Coursera May 2022 IBM Cybersecurity Assessment: CompTIA Security+ & CYSA+, Coursera May 2022 IBM Computer Networks and Network Security, Coursera May 2022 IBM Operating Systems: Overview, Administration, and Security, Coursera May 2022 IBM Incident Response and Digital Forensics, Coursera May 2022 IBM Cybersecurity Case Studies and Capstone Project, Coursera May 2022 Google Foundations of User Experience (UX) Design, Coursera January 2022 Google Data Analytics, Coursera April 2022

Oracle Cloud Infrastructure Foundations 2021 Certified Associate, Coursera December 2021 STUDENT INVOLVEMENT

Member, Google Student Developer Group (Fresno State), Fresno, CA Sep 2022 – Present

• Collaborated with peers on workshops and hackathons focused on Google technologies and software development.

• Engaged in tech talks and networking events to enhance knowledge in cloud computing, AI, and cybersecurity. Member, Google Developer Group Vadodara (ITM Vocational University Vadodara), Gujarat, India Mon 2018 – Aug 2021

• Participated in hands-on coding sessions and community-driven projects to develop technical and problem-solving skills.

• Assisted in organizing local developer meetups, fostering collaboration among students and industry professionals. OTHER EXPERIENCE

Cook, Fresno State Bucket Restaurant, Fresno, CA August 2023 - Present

• Managed multiple orders efficiently while maintaining quality, ensuring a smooth and stress-free kitchen environment.

• Trained new hires on food preparation, safety standards, and teamwork while assisting colleagues to make tasks easier for everyone.

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