Customer Service Truck Driver

Samuel Danielian

*** ******** *******

Harrison,NJ,07029.

**********@*****.*** 862-***-****

CAREER SUMMARY

Exceptional Clerical Associate with a wide range of experience in a variety of industries, including but not limited to working in communications and travel. Key strengths include:

*Detail oriented * Well Organized * Analytical

*Research * Dedicated * Problem Solving

*Quick Learner * Reliable * Flexible

PROFESSIONAL EXPERIENCE:

2023- 2024

Kyte Systems - Delivering cars to customers.

2020 - 2023

Artist - Creating visual art.

2018-2020

Uber Eats Driver - Self proprietor (Harrison, NJ)

Delivering restaurant food by order to customers.

2011-2018

Artist(Mixed media)

CABLEVISION-Newark, NJ 2008-2011

Customer Service Associate

●Assisted customers with their billing questions.

●Troubleshoot cable service problems.

●Scheduled appointments for customers requiring additional tech support

●Helped Russian-speaking customers with inquiries.

G&A Furniture– Newark, NJ 2007-2008

Truck Driver

●Delivered commercial furniture to various businesses in the Tri-State area.

JB Hunt-Liverpool, NY 2006-2007

OTR Truck Driver

●Drove 18-wheeler over 50 states.

●Loaded and delivered products to various businesses.

ICOM Group-Deerfield Beach, FL 2004-2006

Customer Service Supervisor

●Prepared sales data for the overnight shift.

●Responded to elevated customer queries.

●I have processed refund requests.

●Monitored inbound calls.

●Evaluated employee performance based on industry standards.

IBILL Inc.-Sunrise, FL 2003-2004

Customer Service Associate.

●Assisted customers with online inquiries.

●Troubleshoot online access problems.

●Have translated Russian language e-mails.

American Petroleum Corporation. -Miami, FL 2001-2003

Operations Manager

●Oversaw all aspects of conducting business in a competitive environment.

●Interviewed new employees.

●Developed effective cost-reducing measures.

●Have performed inventory control.

American Classic Voyages Inc.-Miami, FL 2001-2001

Air/Sea desk specialist.

●Prepared sales data.

●Sold air/cruise packages to the general public.

●Analyzed group space for air and cruise travel.

Air France-Sunrise, FL 1997-2001

Group Desk Revenue Analyst.

Evaluated new group requests.

●Have checked the actual load of the flight, and determined the base fare.

●Created group reservations for tour operators, cruise liners, and travel agents.

●Explained the terms of the agreement to clients, and negotiated mutually beneficial adjustments.

●Maintained professional relationships with clients during daily phone contact, ensuring proper composite of groups.

Supervised the work of three team members.

Additional Skills:

Languages-Fluent in Russian, Armenian, and English (speak, read, and write)

Technical- Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)

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