Support Specialist Financial Systems

Stephania Belfond ************@*****.*** 404-***-****

SUMMARY:

Treasury Analyst II Treasury Support Specialist with 15+ years of experience assisting in commercial client relations and back office administrative operational functions. A proven track record of using my excellent personnel, communication, and organizational skills to educate teammates/clients, resolve minor operational problems, and improve office efficiency. A team player with an excellent work ethic, driven, and highly self-motivated while being able to work independently with little to no supervision.

EDUCATION:

●Long Island University, Brooklyn, NY o AS Degree in Accounting o Credits toward Bachelors in Business Administration and Financial Planning

●Canarsie High School, Brooklyn, NY o High School Diploma

1. SKILLS:

Document Prep & Review Proficient with Workday Technical Support

Salesforce

System/User Entitlements

Remote Deposit

MS Suite

Data Tracking

Wire Processing

AML, KYC,SAR, EDD, lockbox, wire frame and CDD

EXPERIENCE:

Working as a treasury analyst our main goal was to 1: made sure we KYC the client to eliminate potential fraudsters. To make sure we were speaking to the actual account owner. This eliminate potential AML because we don’t want to get sanction and penalized. So all accounts need to get monitored and keep up with compliance. Whether for personal or business and this is where SAR come in we need to make sure there’s no fraudulent activity for example a fraudsters using someone else login and password to gain access.

March-2024-December 2024

Commercial Treasury Support Specialist/ Citi National Bank Remote? GA

Commercial Treasury Support specialist

Support the Financial systems Integration testing team supports the Finance and Accounting departments within Home Depot through execution of integration between the Financial Systems and other IT Departments and Finance/Accounting to ensure proper controls and execution of systems and process changes and implementations. The sr. financial systems specialist is responsible for being the financial systems testing integration resource on various projects and is skilled in project execution, post project definitions, and scoping, requirements gathering. The sr. financial systems specialist focuses on documentation, quality assurance testing. With years of experience in AML KYC,SIR, EDD AND CDD

OCTOBER 2021 – March 2024

Commercial Treasury Support Specialist / PNC Bank– Remote, GA

The Financial Systems Integration testing team supports the Finance and Accounting departments within Home Depot through execution of integration between the Financial Systems and other IT Departments and Finance/Accounting to ensure proper controls and execution of systems and process changes and implementations. The sr. financial systems specialist is responsible for being the financial systems testing integration resource on various projects and is skilled in project execution, post project definitions, and scoping, requirements gathering. The sr. financial systems specialist focuses on documentation, quality assurance testing, user acceptance testing, and project implementation and post implementation support.

JANUARY 2018 – OCTOBER 2020

Treasury Support Escalation Specialist /SunTrust, Remote, GA

Handle day to day escalated complex commercial treasury client inquiries. Create, deliver, and discuss proposals for prospects and clients. Open accounts and treasury management services for commercial clients while also facilitating onboarding, training, and implementation of services. Ensures clients are knowledgeable of, trained to use, and satisfied with business and treasury management products and services.

NOVEMBER 2016 – DECEMBER 2017

STOLI Treasury Support Specialist /SunTrust Atlanta, GA

Handling inbound service calls from clients with technical issues, while looking for sales referral opportunities for banking products and services other than consumer/commercial deposit products. Also acting as the main point of contact for client questions to be answered within a set standard.

MAY 2010 – OCTOBER 2016 Training Floor Lead, / Bank of America Atlanta, GA

Contact center-based position assisting with daily tasks to manage a team of 30+ agents to ensure a high level of quality. I also assisted in the facilitation of training newly hired agents in learning the software required for this position by creating custom training material for a smooth transition from the classroom to the production floor.

REFERENCES AVAILABLE UPON REQUEST

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