Customer Services Administrative Assistant
Resume:
Murjan S. Jones
ADMINISTRATIVE ASSISTANT/SUPPORT
Have the necessary skills needed to work in an office environment to help the business or company move forward with good customer services.
*************@*****.***
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EXPERIENCE
September 2020 -September 2022
Medical Support Assistant – Call Center Agent
Assist in scheduling patient appointments, communicate with healthcare providers including employees regarding patient care. Provide customer services and direct patients, visitors to proper offices. Collect and record patient information. Computer literate Microsoft and data entry, use chat (Skye/Jabber) to effectively communicate with healthcare providers. Work with minimum supervision to complete tasks and assignments.
March 2016 – September 2020
Information Desk Receptionist
Answer incoming calls daily in a fast-paced work environment. Schedule appointments (use data system) and relay messages to staff, Greet customers and visitors with customer services skills. Interact with customers, resolve complaints, answer questions and direct visitors to proper office. Use communication skills (verbal & written), multi-task, organize workflow, computer literate, and presented professionalism in appearance, manner. Adaptable and have a friendly personality. Scan, photocopy, & operate switchboard. Ability to multi-task to complete daily assignments. Other duties; clean and sanitize lobby area, update information and directories.
July 2014 – March 2016
September 2010 – May 2014
Medical Records Technician/Scanner/Analyzer
Assist patients, healthcare providers, and visitors with health records. Analyze charts for completion per requirements. Assist with uploading EKG images using Vista and viewed by healthcare providers. Updated master log daily and monitored patient records. Assist with coding for Pharmacy office and input data into the system. Received and answered telephone calls, forward to proper office/employee. Record retention as required by standards and annual reviews.
Other tasks and assignments include file charts, update charts, and distribute charts to healthcare providers. Knowledge of database used by hospitals and ability to relay critical information as needed. Able to operate office equipment, computer literate, and proficient in using electronic mail system. Ability to work in a high fast paced work environment and teamwork to collect information from patients and healthcare providers.
Medical Records Technician/Scanner
Perform administrative tasks in maintaining patient records, updating, and organizing information. Ensure that records comply with healthcare system standards. Record patient records, data entry by code (symptoms), follow procedures, document for insurance purposes, and conduct data analysis. Input multiple documents electronically and follow up with healthcare providers. Keep patients records confidential, stored, & safe. Ensure it can easily be transferred to other medical providers if needed. Use organizational, analyzing, and time management skills. Provide information to providers that must be detailed and accurate.
EDUCATION
4/2007
Apollo College
Pharmacy Technician Certificate
5/2002
Haskell Indian Nations University
Liberal Arts
19 college credit (1 semester)
5/2001
Ramah High School
General Education
Diploma
Job Related Training
Fire Prevention
HIPPA & JACHO
No Fear Act
Computer Security Awareness
Exceptional Customer Services
Alternate Dispute Resolution
Disability Reasonable Accommodation
Dress and Cell policy
Grievance/Compliant policy
Workplace Harassment Prevention
Non-violent Crisis Intervention
EEO & Diversity
Drivers overview & Fleet card usage
SKILLS
Communication
Teamwork
Detail Orientation
Customer Services
Organization
Problem solving
Computer Literate
Multi-Tasking
Confidentiality
INTERESTS
Outdoor Activities
Horsemanship
Sports
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