Salesforce Com Developer

Nadia A

Email: *************@*****.***

Ph#: 317-***-****

Professional Summary:

With over 6+ years of experience in the field of IT industry as Salesforce Developer/Administrator in SalesForce.com CRM Platform across multiple industries involving building, customizing, developing and administering cloud applications.

Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.

Extensive experience in the design and development of Apex Classes, Controllers, Triggers, Visualforce pages as well as the Salesforce.com API.

Hands-on experience in implementing SOQL and SOSL in Apex Classes and Triggers.

Experienced using Salesforce Lightning UI and migration from Classic to Lightning.

Hands on experience in converting Salesforce classic VF pages into Lighting using Lighting components and Lightning App builder.

Good Experience in Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.

Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.

Good work experience in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package and Custom Application, Sandbox Data Loading.

Extensive hands on administrative tasks like designing of custom objects, custom fields, and role based page layouts, profiles, users, reports, dashboards, email services, lookup and master detail relationships.

Expertise in various Standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

Experience in Data Migration using Import Wizard, Excel connector, Workbench and other integration tools like, On Demand and Apex Data Loader.

Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.

Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.

Versatile team player with excellent analytical and presentation skills.

Strong understanding of fundamental business processes, excellent communication and inter-personal skills with ability to work well in a dynamic team environment.

Key Skills:

Salesforce Technologies

Salesforce CRM, Salesforce Lightning Web Components, Standard/Custom Objects, Roles and Profiles, Permission Sets, Sharing Settings, Workflows, Assignments, Validation Rules and Approvals, Triggers, Record Types, Process Builder, Visualforce, Apex, SOQL, SOSL, Web services, Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud (Einstein AI), Data Loader, Cast Iron, HTML, CSS, Java Script.

Languages

Java, APEX, SQL, Python

IDE’s

Force.com IDE, Eclipse.

Integration Tools

Force.com, Data loader, Cast Iron.

Methodologies

Agile and Waterfall

Databases

SQL Server, Oracle, My SQL, PostgreSQL, SQLite.

Operating Systems

Windows Variants.

Professional Experience:

Client: Country Financial, Bloomington, IL. Feb 2024 – Till Date

Role: Salesforce Admin/Developer

Roles & Responsibilities:

Analyzed business requirements and design document with the business and development team to understand the functionality of the application.

Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

Development of Triggers and APEX Classes on Account and Opportunity objects.

Developed Lighting Pages with standard and custom lighting components and customized all other

application business object settings.

Built Customized Lightning Components replacing the existing one's using Java script on the client side and apex on the Server side.

Worked extensively with Salesforce.com Sales Cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.

Worked on Service Cloud communities for sharing business process.

Developed user interface template for Salesforce applications using JavaScript and CSS3.

Integrated Salesforce.com with External Applications like using SOAP/REST API based web services.

Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader.

Created Visualforce and HTML5 Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Designed Custom components, used then in Visualforce pages along with AJAX for partial page refresh.

Created Apex Rest Methods which supports in two formats JSON and XML

Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Created workflow rules and defined related tasks, email alerts, and field updates.

Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.

Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Tools/Technologies: Salesforce.com, Salesforce Lightning, Sales Cloud, Service Cloud, APEX, Triggers, Controllers, Visualforce, Force.com, Eclipse, HTML5, JavaScript, CSS3, JSON, XML, SOSL, SOQL, Data Loader, Data Migration, Custom Objects, Page Layouts, Emails, Tabs, Cast Iron, SOAP, REST API and Windows.

Client: First Horizon Bank, Memphis, TN. Nov 2022 – Jan 2024

Role: Salesforce Admin/Developer

Roles & Responsibilities:

Involved in the requirements gathering, analysis and design.

Interacted with various business team members to gather the requirements and documented the requirements.

Developed Salesforce.com custom application using Apex, Visualforce and AppExchange.

Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.

Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.

Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.

Worked extensively in customization of Sales and Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.

Designed various Webpage's in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Used Force.com IDE to migrate code to the deployment instance.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Created custom Dashboards for manager's homepage and gave access to dashboard for authorized people for individual divisions.

Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Designed and deployed Custom tabs, Validation rules, Approval Processes and Auto-Response for automating business logic.

Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Worked with Approval processes that used E-mail Approvals and Parallel Approval steps.

Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.

Used Apex Data loader to create, upset, update and delete records on a daily/weekly basis.

Worked on Agile and Scrum Methodology for Salesforce custom app implementation.

Participated in Weekly Change control meetings and performed application and global impact analysis, DAP Directory integration for Salesforce.com.

Tools/Technologies: Salesforce.com, APEX, Triggers, Controllers, Force.com, Eclipse, Visualforce Pages, Salesforce Lightning, Dashboards, Custom Objects, Data Loaders, Sales Cloud, Service Cloud, Agile and Windows.

Client: Tenet Healthcare, Dallas, TX. Apr 2021 – Oct 2022

Role: Salesforce Developer

Roles & Responsibilities:

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Worked on implementing the Enterprise and Sub Enterprise Concept in Salesforce.

Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Developed various Custom Objects, Tabs, Formula Fields, validation rules, Workflow rules.

Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.

Implemented the Salesforce.com Web to lead functionality to create Leads in SFDC.

Worked in Agile methodology Process attended daily standup calls.

Using Apex Data Loader for migrating records to Salesforce.

Involved in Designing and customizing Visualforce pages using extension controllers, custom controllers and standard controllers.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Customized the dashboards to track usage for productivity and performance of business centers and their sales teams.

Used data loader to perform insert, update, and bulk import or export of data from salesforce.com objects.

Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Created User Roles and Profiles, Sharing Settings, Security Controls and Field Level Security for various profiles.

Created Summary Reports, Matrix Reports, Pie Charts and Dashboards to assist the business team.

Tools/Technologies: Salesforce.com, Apex Script, Visualforce Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, Reports, Dashboards, SQL, Windows.

Client: Zappos, Las Vegas, NV. Oct 2018 – Mar 2021

Role: Salesforce Administrator

Roles & Responsibilities:

Involved in gathering and analysis of business requirements and then effectively took part in sprint planning to achieve the requirement.

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

Created page layouts to organize fields, related list and other details on a record detail and edit page.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.

Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Designed high level customized Visualforce pages using extension controllers, custom controllers and standard controllers.

Developed workflow rules for various tasks and Email alerts as per the requirement.

Developed Approval process for the application by implementing custom formulas in different stages of approval.

Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Provided the training to the internal business users to use the application and develop their own custom report.

Prepared user manual and technical support manual.

Tools/Technologies: Java, Salesforce.com platform, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox, Eclipse IDE Plug-in.

References: Will be provided upon request.

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