Hr Manager Front Desk Cusomer service Marketing

Lana M. Crolius

570-***-**** *********@*****.***

Objective:

To obtain a gainful position with advancement opportunity with your company. I feel that my outstanding managerial and organizational skills will be an asset to your business.

Experience:

Jan 2025-Jan2025 Globex Connections STSR (Senior Telesales Representative)

This company was supposed to purchase Sundance. Deal fell though and they closed.

Feb 2022-Dec 2024 Sundance Vacations STSR

Responsible for taking incoming calls from potential clients and scheduling their appointments.

Aug 2021-Feb 2022 Manpower Associate HR Assistant/Recruiter (Prysmian Group)

•Responsible for assisting the HR Manager with daily duties, including: recruitment, employee engagement, filing, payroll, complaints/concerns, emails, spreadsheets, phone calls.

May 2021-Aug 2021 Manpower Associate Housekeeping (Country Inn and Suites)

•Responsible for cleaning and restocking hotel rooms.

Dec 2020 Workforce Staffing Front desk/reception (Dr. Scalia)

•This was a 3-week assignment for vacation coverage.

I was responsible for answering phones, greeting patients, making appointments, and processing payments.

Jan 2019-Mar 2020 Creature Comforts HR Manager for Emergency Animal Hospital

•Responsible for recruitment, hiring, training, evaluations, scheduling, benefits, conflict resolution, and staff management.

Apr 2017-Jan 2019 Catalyst Media Business to Business Marketing Representative

•Responsible for calling business executives to market software products for a 3rd party business.

Jan 2012-June 2013 TOD Customer Service Phone Representative

•Responsible for calling existing customers to renew their contracts.

Jan 2010-Oct 2011 Sundance Vacations Marketing Shift Manager

•Responsible for interviewing, hiring, training, payroll, and employee development.

Sep 2007-Jan 2010 Sundance Vacations Traveling/Assistant Marketing Manger

•Provided coverage for branch managers, helped with development for 150-200 marketers. Traveled to five locations, day and evening shifts.

Oct 2006-Sep 2007 Sundance Vacations Outgoing/Inbound Marketer

•Responsible for contacting potential clients and making appointments.

•Reschedules and appointment confirmations

Jul 2006-Oct 2006 McLain Law Office Internship for Associates Degree in Criminal Justice

•Legal research, assisted in preparation and completion of interrogatories, proofread legal briefs, wrote suppression motions, Statement of Facts, and appeals motions.

Jan 2000-Nov 2004 Parkway Diner Wait Staff Manager/ Server

•Managed front of house staff and scheduling

Education:

Apr 2005-Oct 2006 Lehigh Valley College Associate Degree in Criminal Justice

•Graduated Sum Cum Laude (4.0)

•Member of Alpha beta kappa Honor Society

•Achieved many awards of distinction

June 1988 Nazareth Highschool Diploma

Skills:

•Management experience in multiple fields

•Leadership. Problem- solving, decision making

•Recruitment, hiring, training, development

•Conflict resolution

•Scheduling for 24/7 staffed Veterinary hospital

•Benefits management

•Payroll and PTO management

•Experienced public speaker

•Excellent writing skills

•Organizational skills

•Knowledge of juvenile and adult justice systems

•Criminal procedures, evidence law

•Private and corporate security

•Works proficiently with diverse populations

•Previously licensed medical insurance sales in PA

References

Eileen Lange Accounts Receivable Manager (Creature Comforts) 570-***-****

Ed Gallagher Computer Networker/Owner (KSE Enterprises) 570-***-****

Renee Blystone Branch Manager (Catalyst Media) 717-***-****

Bonnie Whah Branch Manager (Sundance Vacations) 570-***-****

Thank you for your consideration. I am an extremely dedicated employee and will do my very best to fulfill the requirements and expectations of my position.

Contact this candidate