Sales, Marketing, Technical Support & Customer Service

Confidential Resume of

Rohan Edwards

**** ******** **. **, *******, AB T1Y 6W5

Telephone: 403-***-****

****************@*****.***

SUMMARY

I am a sales and marketing professional, with experience in diverse environments and industries. My experience enables me to be innovative with the aptitude to adapt to evolving technology, industries & conditions. My goals are to continue to develop & provide a high standard of service and professionalism in a career opportunity. AREAS OF EXPERIENCE

• Customer Service

• Business Development

• Sales

• Technical Support

• Problem Solving

• Project Management

• Marketing

• Training

• Product Design

• Communications

• Copywriting

• Brand Development

• Publishing

• Content Creation

• Videography/Photography

EDUCATION

• Laurentian University – Faculty of Management - Commerce

• Mount Royal University – Faculty of Arts - English

• Crescent Heights High School

PROFESSIONAL EXPERIENCE

AM MEDIA

OWNER/OPERATOR JULY 2016 – CURRENT

Calgary, Alberta

• Content creation, market analysis and social media marketing strategies

• Event bookings for: guest speaking, live musicians, studio sessions etc.

• Sound engineering, mixing, mastering, pre and post production

• Promoting and managing live performances in collaboration with artists and presenters

• Develop, curate and manage publishing catalogue database

• Videography/Photography and editing services

• Securing sync licensing opportunities, licensing agreements & contract negotiations THE CO-OPERATORS

POLICY SERVICES REPRESENTATIVE –CO-OPERATORS JULY 2014 – AUGUST 2017 Calgary, Alberta

• Broker Rollover Acquisitions Projects (Completed 4 successful projects)

• Generate quotes

• Underwriting and risk analysis

• Verifying Data for accuracy and completion

• Management of multiple policy management software to collect, record and transfer data

• Completed the CoopLearn training program

RENOWORKS SOFTWARE INC

ACCOUNT EXECUTIVE - RENOWORKS JANUARY 2011 – SEPTEMBER 2013 Calgary, Alberta

• Developed the desktop sales account from $1500/month to $3000+/month in new sales

• Successfully increased profitability from visualization projects from 100-150 projects annually to 400+ projects

• Prospecting and cold calling (15-20 cold calls daily.) 30-40 calls daily, including warm leads and support

• Managed existing accounts to meet weekly and monthly targets (CRM - Salesforce)

• Cross-team collaboration to manage and complete time-sensitive projects

• Support sales and marketing teams with market research, competitor analysis and drafting proposals

• Generated creative content, sales presentations and training documentation (Dreamweaver, FileZilla, WebEx.)

• Database maintenance and record keeping (Excel, Quickbooks)

• Analytical Problem solving and technical support

• Visualization Solutions – completed various remodelling design projects using proprietary desktop and online software solutions

• Design and implementation of communications and marketing material

• Present at trade shows and meetings

CUSTOMER SUPPORT/ SALES ASSOCIATE - RENOWORKS OCTOBER 2010 – JANUARY 2011 Calgary, Alberta

• Inside sales of RenoWorks desktop and online software solutions.

• Process payment transactions of sales orders

• Collaborate and assist the sales team with business development and support existing clients

• Train clients to utilize the software interface and products

• Manage, grow and support new and existing accounts

• Lead technical support representative

• Shipping and receiving

• Office administration

• Visualization Solutions – manage and complete time sensitive remodelling design projects BELL CANADA

NETWORK DISPATCH COORDINATOR - BELL MAY 2008 – MARCH 2009 Calgary, Alberta

• Recruited for role as Central Office (CO) Dispatcher – North/ South AB, BC regions

• Dispatch NOS technicians for CO Trouble Tickets

• Coordination of all requests and due dates from internal teams

• Ship parts/spares for work orders

• Update Technician schedules in regards to Lates, Absences, Vacations, and Banked Time etc. BUSINESS CLIENT SERVICE REPRESENTATIVE - BELL NOVEMBER 2006 – MAY 2008 Calgary, Alberta

• Awarded Achieve Global’s Certificate of Customer Service Accreditation

• Single Point of Contact (SPOC) for Calling Card inquiries and weekly dispatch

• Single Point of Contact (SPOC) for Trican Well Services Ltd., enterprise account

• Customer care and sales for SMB Clients

• Management of time sensitive requests

• Trouble shooting technical issues

CUSTOMER SERVICE REPRESENTATIVE- BELL MARCH 2006 – NOVEMBER 2006 Calgary, Alberta

• Received Bell’s Certificate of Customer Service Excellence

• Recruited to the Business Client Service team

• Initiate service requests, quotes and sales leads

• Assist with inquiries regarding billing and invoices

• Trainer/Resource for new hires

611 REPAIR SERVICE REPRESENTATIVE- BELL MARCH 2001 – SEPTEMBER 2001 Toronto, Ontario

• Receive incoming calls for repair or support

• Assist clients’ inquiries and provide updates on repair reports

• Trouble-shooting and customer support

• Dispatch repair technicians to onsite issues

• Data entry (CALRS)

• Call center environment

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