Lake Charles Customer Service

Jacqueline Morris

***************@*****.*** 337-***-**** Lake Charles, LA

SUMMARY

Seasoned professional with 17 years of experience in customer service, claims management, and medical records handling. Proficient in remote work settings, adept at meeting customer needs with meticulous attention to detail. Seeking a Recertification Claims Specialist role to leverage expertise in data integrity, safety procedures, and client advocacy.

WORK EXPERIENCE

Sandcastle Field Services Lake Charles, Louisiana

Field Inspector/Field Representative May 2022 - Present

• Conduct physical sites inspections for commercial businesses, residential, private property and vehicles.

• Compiled detailed reports to accurately communicate findings.

• Collect and process data, ensuring the integrity and accuracy of information for office maps and project plans.

• Perform additional data entry tasks and related duties, maintaining a high standard of organization and efficiency Code Red Safety and Rental Lake Charles, Louisiana Hole Watch/Fire Watch/HPC Operator Oct 2017 - Feb 2024

• Monitored workplace for fire hazards, ensuring adherence to safety permits and maintaining stringent safety conditions.

• Maintained continuous visual contact with personnel in confined spaces and oversaw air quality to ensure a secure work environment.

• Managed the positioning of flammable materials to prevent ignition and prepared fire extinguishing equipment for emergency response.

• Conducted daily checks on equipment functionality, promptly reporting issues to supervisors, and facilitated team communication via radio and telephone.

Luther Speight & Company LLC Lake Charles, Louisiana Disaster Case Manager Jun 2021 - May 2022

• Assisted more than 500 clients with resource identification and facilitated referrals to relevant non-profit organizations such as The Red Cross, The Salvation Army, The Catholic Charities and The Calcasieu Parish Multi-purpose Center.

• Construction firms such as The Mennonites, The SBP, Restore LA and FEMA restoration agencies.

• Conducted thorough investigations of applicants' cases, ensuring responsive communication and timely assistance.

• Advocated for clients by meticulously documenting their daily activities and needs, confirming all unmet requirements were recorded and addressed.

James Savage Lake Charles, Louisiana

Private Sitter/Tenant Secretary Jan 2017 - Aug 2017

• • Managed financial responsibilities, including budgeting, payroll processing, bank deposits, and payments, and facilitated communication with tenants, contractors, and third parties for property management operations.

• Assisted with essential daily activities, including meal preparation and providing accompaniment to medical appointments for patient care.

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Ez Checkloans, Inc. Lake Charles, Louisiana

Loan Officer Nov 2013 - Jan 2015

• Managed full-cycle loan processing over 500 clients from initial application to final disbursement, ensuring compliance with financial regulations and maintaining high accuracy in documentation.

• Conducted thorough credit checks and executed daily financial operations, including account collections, cash drawer reconciliations, and bank deposit responsibilities. Ashley Furniture Home Store Lake Charles, Louisiana Order Specialist/Cashier Feb 2006 - Sep 2010

• Managed over 5000 customers transactions and processed orders with accuracy, ensuring effective merchandise inventory control and payment collection.

• Addressed client inquiries and complaints with a solutions-oriented approach, also facilitating credit applications and daily financial reconciliations.

Evergreen Presbyterian Ministries Lake Charles, Louisiana Certified Medical Attendant Aug 2002 - Feb 2006

• Provided comprehensive care by assisting with daily living activities, administering medications, and educating clients on side effects and medication purposes.

• Supported client health and mobility through assistance with physical therapy exercises and accompanying clients to medical appointments in and out of town.

EDUCATION

UNITECH Training Academy

Certification, Administrative Medical Assistant

Lake Charles, Louisiana

May 2017

Sowela Technical Community College

Associate of Applied Science Degree (AAS), Criminal Justice Lake Charles, Louisiana

May 2013

Sowela Technical Community College

Certification, Certified Nurse Assistant

Lake Charles, Louisiana

Jan 2001

Lake Charles Boston High School

Diploma

Lake Charles, Louisiana

May 1998

CERTIFICATIONS

CPR and AED program, American Heart Association 2016 Basic Safety, Safety Council 2015

Transportation Workers Identification Credential

Appreciation Award, Lake Charles Sista’s and Dream Killaz softball team 2015 Voting Commissioner in Charge 2013-Current

National Honor Society Pin

Excellence Award for the State Department 2004

Excellence Award for Zero Delinquencies 2002-2004

Excellence Awards for timely out of town Doctor Appointments 2002, 2005 Certified Medical Attendant 2003

SKILLS

Leadership • Self-Motivated • Dependable and Reliable • Work Well Independently • Knowledge of Safety Procedures

• ICD 9&10 Medical Billing/Coding • Microsoft Word • Excel • Spreadsheet • Friendly and Hardworking • Effective at Multi-Tasking • Remote Work Setting Atmosphere • Communication • Customer Service • Organization • Multi-tasking • Written Communication

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