Customer Service Administrative Support
Resume:
Key Proficiencies
Highly organized I Professional
Excellent Interpersonal Communications
Microsoft Office-Expert working knowledge
Administrative / Managerial / project management experience
Experience
Administrative Support II for Federal Aviation Administration LS Technologies
03.2022-Present
Perform administrative functions, such as, maintain calendars, process timecards, order/receive/track supply orders, maintain files, develop documentation and presentation materials
Responsible for keeping up to date information in AJW-B1 employee lists, email distribution lists, KSN, locker assignments, and Schedule Anywhere.
Review employee time and attendance and labor distribution reports each pay period. Notify employee/manager of any discrepancies in Castle.
Assist with scheduling conferences, meetings, arranging facilities; provide agendas, administrative support, and arranging activities.
Responsible for employee/contractor Security access to facility
Act as Trusted PIV agent for facility; ordering replacement cards for employees, and cards for new employees
Developed/maintain new employee hiring packet
Conduct property inventory; request, track, and transfer old/new equipment. Work with AITS, IT, and National Wireless Program offices for same.
Support HR functions with maintaining staffing information, gains and losses, and organizational changes.
Provide support in creating parcel labels, packaging, and tracking of shipments.
Customer Service Representative Versa Logistics
04.2018-03.2022
●Liaised for manufacturers, customers, and store managers for any and all issues
●Scheduled unit swaps/pickups/deliveries in retail stores specifically specializing in CVS pharmacies/stores
●Provided follow-ups with agents nationwide to ensure quality customer service
●Assisted with billing and payments in a timely manner for all clients and agents
Account Manager Evans Delivery
05.2014-04.2018
●Responsible for many tasks including but not limited to scheduling deliveries/pickups, reporting and handling damages, overages, and shortages, and processing many types of accessorial requests
●Maintained current and up to date transportation tariffs based on agreed rates
●Completed Broker/Carrier contracts
●Oversaw dispatch status documentation electronically
●Assisted with carrier payables, setups, payment discrepancies, and statuses
●Provided excellent customer service to any and all clients throughout the delivery process
Self Employed Client Service Professional Royal Caribbean International
04.2013-12.2014
●Delivered world class customer service for guests and travel partners
●Effectively and efficiently addressed customer issues, provided direct support for any and all travel accommodation transactions, and promoted the company’s brands and services via telephone
●Fully documented all client encounters for quality assurance/quality improvement initiatives
Office Manager Knapheide Truck Equipment
02.2012-04.2013
●Assigned and monitored multiple administrative functions and coordinated many tasks to ensure maximum efficiency and productivity including maintaining vendor relationships, providing accurate record keeping, and performed accounting functions for the office
●Coordinated closely with sales team and corporate departments to ensure customer satisfaction, resolve issues, and see that all processes between order implementation to order completion were successful
●Served as site HR Representative by administering onboarding paperwork, conducting new hire orientation, implemented policy changes as directed by the General Manager and Regional VP, recorded and maintained payroll, and provided confidential support to employees to help implement and maintain a positive working environment
Rate Analyst II NVision Global
05.2008-12.2010
●Liaised between customers, several internal departments, and carriers concerning freight bill rates
●Researched current rates based on contracts
●Conducted audits on customer freight bills based on specific guidelines
Professional Objective
An energetic and adaptable administrative professional with over 36 years of experience. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done. I am seeking a position that will provide an administrative/managerial opportunity to maintain and enhance productivity through positive and effective management.
*************@*****.***
Education
Bachelor’s in Business Administration
Valdosta State University
Additional Education:
Completed courses toward Masters of Business Education & Successfully passed Praxis I & Praxis II exams (University of West Georgia)
Several Roles I SITA/Equant
05.1994-09.2006
●Served in 3 roles: Project Manager, Service Modification Coordinator, and Service Implementation Manager
I.As project manager, acted as the single point of contact for teams needed on specific site installations. Finalized and distributed engineering documentation and tracked circuits globally using requests, work orders, phases of implementation, and completion
II.As a Service Modification Coordinator, I was tasked with manipulation of migration orders for circuits in the United States, including speed changes, router changes, and ISDN backup implementations for existing connections. Project management within specific, short-term windows. Customized change guidelines per customer in the event of service disruptive changes. Verification of and assurance of migration order integrity, adherence to code in circuit changes, and secure soundness of port assignment. Assigned as liaison between internal and external parties concerned with connection migration
III.As Service Implementation Manager, I was tasked with Management of customer service delivery in four (4) manned centers in Southeastern USA Region, with assistance in order generation, order management, vendor management and subsequent follow up. Supported employees by handling escalations with telephone companies, vendors, internal departments, and external customers. Provided and verified accurate circuit, customer contact, and equipment information to internal departments
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