District Manager Field Operations

Michael Spring

Prosper, TX 314-***-**** *******.*********@*****.*** LinkedIn

Regional Manager

Business Planning & Forecasting Sales Lifecycle Management New Store Openings Sales and field operations executive with 25+ years of experience overseeing multi-state retail and multi-unit businesses, with a focus on driving revenue growth and team performance across diverse industries. Analyzed market trends and key insights to identify new business opportunities and optimize sales strategies, leading to enhanced competitive positioning and market share. Led cross-functional teams to develop product offerings and service improvement initiatives for improved customer engagement and retention rates. Developed and implemented training programs that elevated team performance and organizational growth across multiple locations. Recognized with multiple awards, including District Manager of the Year for 2009 and 2015 as well as Zone Top District for 2013 and 2017. CORE COMPETENCIES

Field Operations Oversight Inventory Management Revenue Growth Staff Recruitment & Retention Business Trend Analysis CRM Visual Merchandising Team Training & Development Operational Compliance Market Expansion Brand Management KPIs Entrepreneurial Acumen Process Improvement Data-Driven Decision-Making Succession Planning Customer Service Cross-Functional Collaborations Conflict Resolution MS Office Suite KEY HIGHLIGHTS

● Increased Smile Direct Club revenue 14% and profit margins 27% by overseeing business operations, including employee relations and leadership team development for 32 locations across 22 states.

● Directed the CVS Expansion Pilot, opening the first location in less than 90 days and 14 additional stores within 11- day time frame.

● Conducted Wayfinding Audits at SmileDirectClub with 98% accuracy, resulting in a 16-basis point increase in customer show rate.

● Recruited, trained, and developed market leaders and store managers, maintaining a 100% retention rate for over two years, representing the highest performance level at SmileDirectClub.

● Developed a leadership program for high-potential managers and selected as field support in the corporate training department based on consistent top performance at Build a Bear Workshop.

● Established a high-performance culture within the district, achieving the highest Average Transaction and UPT performance at Build a Bear Workshop for five consecutive years. PROFESSIONAL EXPERIENCE

SmileDirectClub – Dallas, TX Sep 2018 – Dec 2023

Regional Manager of Stores & Operations

Led diverse areas of operations, including staffing, training, performance evaluation, and customer experience strategies across multiple locations to achieve KPI goals. Executed trend analysis and sales strategies to drive retail growth, launching new stores and fostering relationships among customers and partners across a multi-state region in the U.S. Managed HR responsibilities, including staff recruitment, new employee orientation, operational scheduling, succession planning, and conducting workforce evaluations.

● Partnered with the Regional Trainer and Account Manager to implement growth strategies aimed at increasing shop presence and improving sales performance.

● Exceeded sales targets and client expectations by implementing regional operational plans and building elite talent teams.

● Ranked among the Top 3 in overall company performance metrics and achieved positive growth for five years by expanding customer bases via targeted sales initiatives.

● Facilitated video review training sessions with the C-Suite executive team to improve in-appointment behaviors.

● Pinpointed areas of improvement for business growth by analyzing behavioral trends in appointment videos and data. Build a Bear Workshop Inc. – Denver, CO Jun 2006 – Aug 2018 District Manager

Developed long-term operational strategies, policies, and communication tools as a contribution to the Brand Operational Excellence Committee. Maintained visual merchandising standards and implemented floor set guidelines. Built a retail team by preparing training materials, recruiting key members, and evaluating candidates in the hiring process.

● Drove annual revenue growth and exceeded financial targets by executing sales strategies tailored to market trends, ensuring steady performance across key metric areas.

● Mentored District Managers and led operations for 13+ high-volume stores across AL, CO, ID, MO, NV, UT, and WA.

● Designated as the pilot district for the implementation of the Store of the Future concept in 2016. EARLIER PROFESSIONAL EXPERIENCE

Hollywood Video Inc. – Santa Fe, NM & Denver, CO

District Manager

Devised and implemented district-level strategies tailored to the challenges of each store to improve financial performance and customer satisfaction. Leveraged data-driven insights to identify opportunities for organizational growth and implement best practices.

● Achieved performance improvements in New Mexico stores and earned a company-sponsored relocation to Denver to support operations in a high-volume, underperforming region across Colorado, Wyoming, and South Dakota.

● Hired and trained store managers via succession planning and development initiatives for professional advancement.

● Honored with the District Manager of the Year award and received the Zone Top District Award. Blockbuster Video – Denver, CO

District Manager

Led district store managers to achieve sales and profitability targets as per company policies, CS standards, and customer feedback. Provided operational guidance on inventory management, merchandising, and visual presentation.

● Drove operational initiatives that resulted in improved customer satisfaction scores and increased store traffic.

● Promoted to District Manager after starting as a part-time supervisor and progressing to Store Manager. United States Army National Guard – Santa Fe, NM & Tucson, AZ Flight Operations Specialist

● Managed flight scheduling and dispatch of tactical aircraft missions, while handling related administrative tasks.

● Coordinated with associated agencies to align flight plans and maintained records of inbound/outbound flights.

● Received the National Defense Service Medal in recognition of service during the Gulf War. EDUCATION

Business Management; New Mexico State University

(Completed 2 years of university due to relocation by the military) Completed Coursework: Professional Speaking, Writing & Presentation, Foundations of Marketing, Economics

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