Customer Service Data Entry

Janet McAuley

Permanent Resident

Spring Hill, FL 34609 703-***-**** *****.*******@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and highly organized administrative professional with extensive experience in office management, executive support, and customer service. Adept at managing multiple priorities, coordinating schedules, handling confidential information, and streamlining operations to improve efficiency. Strong interpersonal and communication skills, with a commitment to providing excellent service. Returning to the workforce after a career break, bringing a wealth of organizational expertise, adaptability, and a proactive approach to problem-solving. Due to our move from Canada to Washington, DC area in 2005 for my husband's work in IT, there was no ability for me to work in the US as we were in the green card process. Unfortunately, the process took much longer than expected and therefore, I was not able to work for 16 years. We finally received our green cards in October 2022 and relocated to Spring Hill, Florida in January 2023. Actively seeking remote administrative opportunities to leverage expertise in a flexible work environment.

EXPERIENCE

Secretary/Treasurer/Owner

McAuley Networks Ottawa, Ontario 01/2001 – 12/2012

Provided comprehensive administrative support, including document preparation, record-keeping, and data entry.

Managed financial transactions, invoicing, and bookkeeping, ensuring accuracy and compliance.

Scheduled appointments, coordinated meetings, and arranged travel logistics.

Handled customer inquiries, call forwarding, and voicemail management, delivering excellent service.

Organized and maintained electronic and physical filing systems for efficient record management.

Secretary to the Director

Health Canada, Bureau of Biologics Ottawa, Ontario 05/1989 – 05/1995

Handled confidential information in a professional manner.

Developed efficient systems for document management, archiving records and managing databases.

Assisted with onboarding new employees into the organization.

Edited documents using word processing software programs like Microsoft Word or Google Docs.

Maintained a filing system for important documents, contracts and correspondence.

Proofread documents before submission or publication.

Collaborated with other departments to ensure smooth operations within the organization.

Scheduled appointments for the director's calendar.

Coordinated travel arrangements for executives and staff members.

Processed invoices according to established procedures.

Liaised between senior managers, clients and vendors regarding business matters.

Provided administrative support to the director, including scheduling meetings, answering phones and emails, preparing reports and presentations.

Prepared documents for meetings including agendas, handouts and other materials.

Developed and maintained filing systems for confidential documents and records.

Coordinated travel arrangements for employees and clients as needed.

Processed incoming mail and distributed to relevant departments or individuals.

Maintained calendars and schedules to set appointments for management team.

Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

Proofread documents for grammar accuracy prior to submission.

Administrative Assistant

Health Canada, Veterinary Drugs Ottawa, Ontario 01/1984 – 01/1989

Oversaw office supply inventory, placing orders and maintaining organization.

Screened incoming calls and routed inquiries appropriately.

Managed electronic and paper filing systems for easy retrieval of documents.

Assisted with dictation, transcription, and document preparation.

Administrative Assistant

Immigration Canada Hull, Quebec, Canada 10/1979 – 06/1983

Screened incoming telephone calls, routing to appropriate personnel. • Maintained files and filing, keeping sensitive information confidential.

Provided cross-coverage support for other administrative personnel.

Proofread documents for grammar accuracy prior to submission.

Greeted visitors and provided general information about the company.

Maintained calendars and schedules to set appointments for management team.

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Developed and maintained filing systems for confidential documents and records.

Coordinated travel arrangements for employees and clients as needed.

Facilitated communication between different departments within the organization.

Maintained office inventory by assisting with supply orders.

Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

Monitored daily operations in order to ensure efficient workflow processes were being followed.

EDUCATION

CBA in Accounting and Information Systems

Algonquin College Ottawa, Ontario, Canada

SKILLS

•Office Administration & Clerical Support

•Calendar & Schedule Management

•Customer Service & Client Relations

•Data Entry & Document Processing

•Confidentiality & Compliance

•Event & Travel Coordination

•Microsoft Office Suite & Google Workspace

•Multi-Line Phone Systems & Email Correspondence

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