Customer Service Retail Merchandise

Williene Rachel

Email:***************@***.*** Cell: 708-***-****

Summary: Ensuring the service provided by the company is meeting the needs to customers and clients in timely accurate results that facilitate production.

Qualifications:

. IT/ Support .Date Entry

. Customer Service .Cashier

. Personnel training and development .Retail Merchandise Associate

. Time Management .Retail Auditor

Jewel -Osco: Grocery

6/2020 to 4/2023

Making sure fruits and vegetables are fresh by washing, peeling, slicing, cutting, packaging, pricing the produce (items) making sure they look appealing and available to be place inside the store for customers purchases.

Sears Holding: Apparel Associate Seasonal

10/2018 to 12/2018 Orland Park, IL

Organize merchandise for sale, moving clothing and accessories to the sell floor. Re-working racks arrangements on floor to continue the increase in sales, ensuring the store’s visual presentation was excellent.

Meijer: PT Pricing/ Integrity Auditor

5/2014 to 10/2015 Evergreen Park, IL.

Maintain the competitive market shares by auditing assign Departments/Zones for any

stocking errors for each quarter, adhere to (PLC) Pricing List Corrections schedule by company

standards in merchandising. Correcting all pricing for accuracy missing shelf tags, incorrect prices place on shelves, by entering in the correct price into the system for processing. Upon management request, perform systems maintenance to all registers set by corporate guidelines.

Accomplishments:

Audit over 1,000 items each week. Audit accuracy percentage was 99.3% or greater.

Wal-Mart: Apparel Associate Seasonal

6/2012 to 12/2012 Bedford Park, IL.

Creative solutions within the children department maintaining merchandise and it presentation that consistent with customer service professional standards and productivity for the company that adds customer’s satisfaction. Resolve customers’ issues in a manner that consistent with company standards.

Wachovia Securities: 3/2008 to 7/2009 St. Louis, MO

(Formerly A.G. Edwards & Sons Inc)

Senior Production Control Technician (Consultant)

Serve as the initial point of contact for internal and external users, troubleshooting discrepancies

and inconsistencies, monitoring on-line Trading Systems; implementing corrective actions to ensure successful completion of batch, minimizing on-line business impact of service disruptions to maintain data and report integrity. Performed systems maintenance, upgrades, software implementation of new features. Ensure smooth transitions between shifts including the communication of all pertinent information.

EDUCATION: Oakton Collage Skokie, Ill. Computer Science

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