Customer Service Office Administrator

Crystal Arsenault

Professional Summary

Versatile professional with 10+ years of experience in construction, retail management, and office administration, excelling in customer service, team leadership, and financial processes. Demonstrates strong skills in task prioritization, cash handling, and staff training, contributing to efficient operations and enhanced customer experience. Currently advancing education in addictions and community health, with a commitment to leveraging skills for impactful community engagement.

Work History

Office Administrator

Prima Foam Corp

2016-2019

2021-2024

•Handled internal and external communication, answering calls/emails, and interacting with clients.

•Managed payroll processes.

•Effectively managed multiple tasks and deadlines.

•Organized and maintained filing systems.

•Maintained financial records, tracking expenses, and generated reports.

•Conducted regular on-site visits to monitor project progress, assess quality standards, and uphold project timelines.

Supervisor / Key holder Rare Cannabis

2019-2021

•Fostered customer retention by addressing individual needs, providing product recommendations, and resolving concerns professionally.

•Oversaw the accurate receipt, organization, and tracking of inventory.

•Handled cash duties, including daily reconciliations, opening/closing procedures, and deposit preparation.

•Directed hiring and firing processes, conducting interviews, making hiring decisions, and managing employee terminations professionally.

•Comprehensively trained and mentored team members on product knowledge, best practices, compliance requirements, and store policies.

•Acted as a key holder, overseeing store operations, security, and adherence to provincial and federal cannabis regulations.

*.***********@*****.***

587-***-****

Airdrie, AB

Skill Highlights

•Critical Thinking

•Interpersonal Communication

•Customer Service

•Team Leadership

•Staff Training

•Task Prioritization

•Inventory Management

•Cash Handling

•Microsoft Office

•Retail Management

•Sales Strategy

•Conflict Resolution

•Attention to detail

•Adaptability

•Problem solving

•Responsible

Education

Present

CDI College

Addictions & Community Services Professional

Calgary, AB

John G Diefenbaker

High School Diploma

Calgary, AB

Certificates

•First Aid & CPR/AED Level C

•WHIMIS

Volunteer Experience

•Coaching- Coached Ringette, Hockey and soccer at various age and skill levels

•Logistics Coordinator-Cross check cancer hockey tournament

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