Project Management Service Advocate

Good Morning,

Thank You in advance for your positive consideration of my candidacy.

Attached is my resume as requested.

I look forward to hearing further details regarding the HR opportunity.

Kindest Regards,

Maria Mendonsa

Contact: 978-***-****

Email: **********@*****.***

Resumé

Maria Mendonsa

331 Walker Street

Lowell, MA 01851

VOIP 978-***-**** global number +974******** Whatsapp

e-mail: **********@*****.***

Education and Experience

2001 MBA University of Bradford School of Management, UK

1991-1996 BSc. International Business Cum Laude 4.0 Leadership Award Franklin Pierce University, NH

1991- 1995 Associate Degree Management and Marketing Franklin Pierce University, NH

USA HR Experience1982-1996

WANG –promoted from PCB assembly to HR and payroll Administration Assistant. Assigned to Training project:

Developed and delivered trilingual technical training Spanish, English and Portuguese to over 500 associates to enhance technical performance. Conducted process flow analysis and created content based on documented practice, policy and procedures.

Joan Industries – Compensation and Benefits HRBP support for 3 divisions with 1000 associates. Focal point for Third Party insurers, E-system project leader in shift to portal from traditional system. Full cycle open enrollment project management: charter, Functional Analyst activity management from mapping and process documentation to go live. ERM and CRM support as interface between third party insurer and associates during claim disputes or concerns. Delivered benefits awareness Campaign training, updated Open Enrollment plan election, insured’s details, Blue Cross and Blue Shield insurance premiums/ PPO, Comprehensive, HMO and 80/20. Managed shift to AXA insurance.

HRBP support for Profit Sharing plan updates, payroll processing, annual remuneration updates, Workers Compensation, Life Insurance, AD&D, Member Insurance discount Auto, Home, Property and Salary Protection Insurance, Insurance usage Analytics, Remuneration, KPI performance reviews per SMART, Delivered Insurer Training for Effective usage of Plans to three sites with 1000 staff during open enrollment.

Global Project Management / HR Analyst Experience

1996 – 2023

1996-1998 – Ventura, UK Market Research Analyst – interim contract during MBA

published weekly Insurance and Financial sector intelligence to enhance People and CRM strategies.

1999 – 2001 – European ERP project Business Partner Cable & Wireless, London, Managed the Merger and Acquisition for the Global Network Operations Engineering Team which included multiple onshore and offshore sites : UK(2), pan European:

USA interface as European HRBP, Spain(2), Portugal, France(2), Germany(3), Belgium, Brussels, Denmark, Switzerland, Sweden, Russia

Remote and on Site SAP ERP project Functional analyst and Global Network Operations Business Partner, mapping and documenting Engineering and system workflows, development of Communities of practice (CRM) during transformation: Mergers and Y2K business continuity. Scrum Master and Agile leadership role during transformation.

2001 ECSSR, UAE – Head of Talent Development

Project Leader - Learning Organization program SME for UAE Strategic Studies Research Centre. Developed features to enhance User Experience, outcome and overall performance. Mentored intern and developed e-Learning system for enhancing UAE trainee development

2002-2003 ELS Franchise Director

Delivered bespoke professional training programs/ Projects

2004-2008 Head of Budget, Invoice Control and HR Administration

Projects managed:

SAP MM, SRM, e-HR and Benefits(Insurance) project management.

ISO9001 – Analytics and SLA management, process mapping, MOP and job family development, CRM, Supply Chain, SRM, HRM Benefits(insurance) enhancement project delivery. Managed feedback process and conducted due diligence to assess compliance with standards, policies and regulatory requirements, developed charter, roadmap, managed data cleansing, progress reporting, stakeholder communications, beta testing and vendor e-registration system ‘go live’ with launch.

Mentored and trained interns and trainees.

2008-2010. ALS Director Professional Training Projects

Project: Qatar Insurance Company(QIC) CRM Training for All Personal and Business Insurance Products Auto, Home, Life, AD&D, Accident, Property, Indemnity and Assets.

Developed and delivered Customer Care(CRM) training for major insurer with over 500 agents. Mapped and documented processes to develop bespoke content per systems, service points and SLAs.

2011-2013 Standardization Project Leader

Project Lifecycle accountability for Mapping and developing procedures for programs to global standards. Trained staff in compliance and reporting requirements.

2013-2015 – RasGas Senior HRBP and Business Analyst

Freelance Contract role during billion$ project supported Leadership teams as Project Scrum Master. Projects included Portal launch, Learning and Development, ISO policy and procedure MOP update and upload to eDMS system. Milestone and KPI management in Agile environment requiring customer engagement and Service Level evaluation via relative Customer Satisfaction methodology suitable to Wellbeing, People, Service(CRM), Systems, HSEQ, Operations, Compliance, Risk and budget. Monthly KPI and project performance Analysis, High Level CMSO reporting with Leadership team presentation.

2015 – current - Freelance HR and Talent Development Consultant

Lead in driving People First strategies and make a direct impact on evolving company culture.

Stalwart in talent and leadership development efforts across organizations, ensuring the right type of support is provided to leaders during projects to continuously excel, evolve in an enabled environment offering a fantastic experience with rewarding career opportunities..

As part of the Global People & Culture leadership team, report directly to the Chief People Officer and Leadership teams.

Define, plan, and implement a full range of global projects that are directly aligned with business and people strategy

Sensitively Partner at a company and team level through direct, compassionate, and contextualized coaching, as a trusted advisor to leaders and managers to enable their teams to exceed expectations every single day.

Scrum Master experience in Resolving problems and targeting the root cause of any issue, no matter how complex, to design and quickly implement solutions.

Continuously assess the quality of the people's experience and provide insightful advice to guide decision-making and provide people solutions.

Skills

Exceptional MBA with PMI, HR lifecycle SME and strategic thinking skills.

Advanced proficiency and training in Microsoft skills(Excel, Word, Visio)

Excellent leadership, verbal, writing, interviewing, presentation and communication skills

Strong organization, planning and time management skills

Ability to work independently in remote roles with moderate supervision

References available upon request,

Contact this candidate