Service Representative Customer

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

************@*****.***

NICOLA WHITE 717-***-****

Customer-focused and results-driven Customer Service Representative with a proven track record of providing exceptional service in a fast-paced call center environment. Skilled in handling inbound calls, resolving customer inquiries, and ensuring customer satisfaction.

Ambassador Management Group- Present

Handled inbound calls from customers regarding product inquiries, account management, billing issues, and general support, providing prompt and accurate assistance.

Demonstrated active listening skills to understand customer needs and concerns, empathizing with their situations and finding appropriate solutions.

Resolved customer complaints and escalated issues as necessary to ensure timely resolution and customer satisfaction. Utilized CRM software to document customer interactions, update account information, and track issue resolution.

Met or exceeded performance metrics including call quality, average handle time, and customer satisfaction scores. Collaborated with team members and supervisors to share best practices, troubleshoot issues, and improve overall service delivery. Excellent communication skills, both

verbal and written

Proficient in handling inbound calls and

inquiries

Customer relationship management

Problem-solving and conflict resolution

Multitasking and time management

Active listening and empathy

Familiarity with call center software and

CRM systems

Attention to detail and accuracy

Customer Service Representative

High School Diploma

Mercer Transportation 2020-2023

Provided exceptional customer support via phone, email, and live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Handled a high volume of incoming inquiries, averaging 75 inquiries per day, while maintaining a professional and courteous demeanor.

Resolved customer complaints and concerns promptly and effectively, achieving a 98% resolution rate.

Documented and tracked customer interactions and issue resolution in the CRM system, ensuring accurate and thorough records.

Customer Support Specialist

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