Business Analyst It

ALI ABDELWAHED

*****@*******.*** 703-***-**** Miami, FL 33132

PROFESSIONAL SUMMARY

Highly experienced business and legal analyst with a strong commitment to quality of service within a fast-paced environment. Experienced in analyzing and implementing solutions to satisfy and surpass management and stakeholder expectations. Extensive experience in managing multiple concurrent projects, enhancing productivity, and delivering product that exceeds customer/stakeholder expectations.

EXPERIENCE

ChaiOne 10/2022 – 10/2024

Remote

IT Business Analyst (contract)

Worked on medium to large projects (mobile and web application development) with various product and development teams to solve and provide solutions to client business needs through comprehensive research and analysis of business problems and issues.

Liaison between business units, product team, development team, and various stakeholders for requirements gathering to translate customer business needs into Epics/Features/User stories to capture functional/non-functional requirements for mobile and web application enhancement and development.

Utilized various tools (e.g., Azure Dev-ops, JIRA/Confluence, Miro, Figma, Mural) for project documentation, design review, process/user journey flows, management of backlog issues/tickets, and release management.

Participated in and facilitated Agile Scrum ceremonies (e.g., daily standup, backlog refinement, sprint planning, etc.) to align business requirements with design, development and testing.

Worked with cross-functional teams and stakeholders to define, prioritize, and manage delivery expectations. Additionally, to define and prioritize requirements to successfully develop/enhance and deliver product that meets or exceeds client’s vision.

Collaborated with all levels of the organization in an Agile environment to develop and deliver product with an emphasis on strategic initiatives and value creation.

Vital Pharmaceuticals, Inc. 01/2022 - 10/2022

Weston, FL

IT Business Analyst (contract)

Worked on various concurrent projects to ensure requirements are met through clear and precise product design analysis and documentation. Various projects include, but not limited to mobile app development, General Data Protection Regulation (GDPR) initiative, and ERP system performance review, analysis, and implementation.

Collaborated with department leads and IT leadership in the analysis of existing business processes and systems to identify pain points and opportunities for system/process improvements.

Elicited and articulated business requirements through requirements gathering to capturing business needs, and subsequent creation of documentation and artifacts for technical teams.

Recommend solutions based on cost vs. benefit analysis and parallels to overall business strategy.

Developed detailed documentation, such as gap analyses, process flow charts, use cases, user stories, and business requirements documents (BRDs) to aid in the development and refinement of systems and processes.

Supported project delivery by participating in design reviews and walk-throughs to communicate system designs and validate proposed solutions.

As a key member of the Project Intake Advisory Board; provided input and support within the PMO on prioritizing project development and ensuring timely delivery to meet the needs of various departmental leads.

Restaurant Brands International Inc. 06/2021 – 10/2021

Miami, FL

IT Business Analyst/Product Owner (contract)

Business Analyst

Acted as a liaison between product and IT development teams to deliver Point-Of-Sale software enhancements and modification.

Gathered requirements for creating epics and user stories to translate customer business needs into operational requirements for Point-of-Sale system enhancement and development.

Collaborated between SCRUM team and various stakeholders to develop and deliver product according to product vision and priorities.

Product Owner

Managed the project backlog for product development and enhancement.

Managed the prioritization and product roadmap to meet project deadlines by proactively identifying and mitigating risk and development roadblocks. Prioritized issues and bugs/defects that impact product roadmap.

Executed product feature development within an Agile environment and emphasizing value creation, product vision, project objectives, and priorities.

Facilitated various SCRUM ceremonies (e.g., daily standup, backlog refinement, sprint planning, etc.).

Utilized project management tools such as Aha! and JIRA/Confluence for issue/ticket management.

Worked with cross-functional teams through all levels of the organization to develop and deliver product with an emphasis on strategic initiatives and value creation.

Ingram Micro 12/2020 – 05/2021

Miami, FL

IT Business Analyst (contract)

Member of a development team assigned to CRM software enhancement and modification.

Worked with various internal business units and IT development team for requirements gathering, and to translate customer business needs into operational requirements for software modification and development.

Facilitated User Acceptance Testing (UAT) activities, as well as product demonstrations with stakeholders.

Managed change requests and data validation.

Modified and developing application training materials and documentation.

Analyzed and troubleshooting application development issues in order to recommend viable solutions to key stakeholders.

Executed responsibilities with an understanding of the product vision, strategic objectives, and priorities.

Cinch Home Services Inc. 02/2020 – 05/2020

Boca Raton, FL

IT Business Analyst (contract)

Served as a liaison between internal business units and IT development team to translate customer business needs into functional requirements for mobile and web application development.

Elicited and translated business requirements into technical specifications and functional requirements through the creation of epics, user stories, and wireframes/mockups to support application development in an Agile environment.

Utilized SCRUM methodology across the complete SDLC with JIRA/Confluence utilized for issue tracking.

Utilized tools such as Balsamiq and Adobe XD for wireframe/mockup creation.

Facilitated SCRUM ceremonies such as daily stand ups, sprint planning and backlog refinement sessions.

Worked with quality assurance (QA) and support team to ensure that applications are functioning per client needs.

Facilitated QA, User Acceptance Testing (UAT) activities, Visio process flow mapping, as well as product demonstrations with stakeholders.

Analyzed application development issues in order to recommend viable solutions to key stakeholders.

Executed responsibilities with an understanding of the product vision, strategic objectives, and priorities.

Article One Partners/UpWork 04/2019 – 02/2020

Remote

Patent/Legal Analyst (Freelance)

Implemented and provided a comprehensive legal and technical analysis of Intellectual Property applications.

Determined compliance of applications with legal rules, regulations and requirements as enforced by the U.S. Patent & Trademark Office, and communicated findings and decisions on compliance of applications to the customer.

Prepared reports that synthesize and evaluate research results to influence R&D and Legal decision making.

Teva Pharmaceutical Industries Ltd. 11/2018 – 03/2019

Weston, FL

Business Analyst (contract)

Worked on a system integration project to implement a new Enterprise Resource Planning (ERP) system in transition from currently utilized legacy system.

Served as a liaison between various internal business units and IT development team to translate customer business needs into functional requirements for vendor software modification and development.

Translated business requirements into technical specifications to support development in both traditional Waterfall and Agile development environments utilizing SCRUM methodology across the complete SDLC with JIRA/Confluence utilized for issue tracking.

Facilitated requirements elaboration through the creation of epics, user stories, wireframes/mockups, Visio process flow mapping, and conducted QA, User Acceptance Testing (UAT) activities.

Analyzed software development issues in order to recommend viable solutions to key stakeholders.

Performed additional ad hoc duties such as customer account audits, contract governance, and P&L analysis.

NBC Universal Media, LLC 02/2017 – 11/2018

Miami, FL

Business/Legal Analyst (contract)

Worked on a system integration project to transition from legacy data-management systems to a contemporary contract data-management system (RightsLine).

Managed data migration/integration, as well as data mapping, validation and cleansing of legal and financial data within RightsLine data-management system.

Served as a liaison between internal business unit and IT development team to elaborate key stakeholder requirements through the creation of epics, user stories, Visio process flow mapping, and wireframes for system enhancement.

Identified system inefficiencies and improvement opportunities.

Collaborated with managers to develop best business practices and conducted system QA testing.

Aided managers in the training of new analysts on proper procedures and RightsLine system utilization and capabilities.

Conducted system end user training and User Acceptance Testing (UAT).

Analyzed legal and business documents for contract adherence.

Reviewed work product and conduct quality-control.

Managed conflict resolution with difficult stakeholders to maintain continuity of project goals and deadlines.

Landon Intellectual Property, Inc. 06/2010 – 04/2016 Alexandria, VA

Patent/Legal Analyst

Managed and strategically implemented the comprehensive legal and technical analysis of Intellectual Property applications.

Implemented e-Discovery process to gather evidence to be utilized during patent prosecution.

Gathered data from multiple sources (e.g., online documents, databases, internal applications, digital images, website content) for processing and analysis to provide actionable recommendations for client legal decision making.

Implemented quantitative and qualitative research methods to gather requirements and analyze large sets of data using multiple software platforms.

Collaborated with various levels of management to ensure regulatory compliance of applications as required by the U.S. Patent & Trademark Office (PTO).

Produced analytical reports comprising detailed technical and legal analysis including guidance on rules, regulations and requirements as enforced by the PTO.

Prepared reports that synthesize and evaluate research results to influence R&D and Legal decision making.

Cardinal Intellectual Property, Inc. 08/2008 – 02/2009 Evanston, IL

Patent/Legal Analyst

Provided a comprehensive legal and technical analysis of Intellectual Property applications.

Implemented e-Discovery process to gather evidence to be utilized during patent prosecution.

Gathered data from multiple sources (e.g., online documents, databases, internal applications, digital images, website content) for processing and analysis to provide actionable recommendations for client legal decision making.

Applied quantitative and qualitative research methods to evaluate and leverage large sets of data using multiple software platforms.

Determined compliance of applications with legal rules, regulations and requirements as enforced by the U.S. Patent & Trademark Office, and communicate findings and decisions on compliance of applications to management.

Prepared reports that synthesize and evaluate research results to influence R&D and Legal decision making.

Capital Quest Mortgage, Inc. / SBM Mortgage Corp. 02/2007 – 01/2009 Washington, DC

Mortgage Consultant

Identified new business opportunities and prospect target clients of residential credit/loan services.

Analyzed client's financial position to determine compliance with loan product requirements, and subsequently submitted recommendations to management.

Liaised with various vendors to complete requirements and conditions necessary to provide clients with desired funding.

Gathered and completed client's credit/loan documentation and analyzed client's financial position to determine compliance with loan product requirements, and subsequently submitted recommendations to management.

Managed loan lifecycle records of client applications utilizing Encompass software.

United States Patent & Trademark Office (PTO) 10/2001 – 10/2006 Alexandria, VA

Patent Examiner

Implemented comprehensive technical and legal analysis/examination of patent applications to determine compliance with PTO format, rules, regulations and requirements using multiple software platforms/search engines.

Implemented e-Discovery process to gather evidence to be utilized during patent prosecution.

Gathered data from multiple sources (e.g., online documents, databases, internal applications, digital images, website content) for processing and analysis to provide actionable recommendations for client legal decision making.

Communicated findings and decisions on the patentability of applications to clients (i.e., individual inventors or patent attorneys/agents) via informative analytical reports (including guidance on technical requirements and on legal rules, regulations and requirements as enforced by the PTO).

Prepared reports that synthesize and evaluate search results to influence Legal decision making.

Managed all aspects of legal prosecution of patent applications as enforced and regulated by the PTO.

Managed large docket of cases and the timely completion of multiple concurrent projects while upholding work quality and production obligations.

EDUCATION

Master of Business Administration (MBA) - (12/2017) B.S., Mechanical Engineering

UNIVERSITY OF MIAMI – Coral Gables, FL OLD DOMINION UNIVERSITY – Norfolk, VA

Certifications: Certified Scrum Master (June 2019), Six Sigma Yellow Belt (June 2019)

Software/Applications: MS Office Suite, Visio, JIRA/Confluence, Azure DevOps, Aha!, Miro, Mural, Basecamp, Adobe XD, Balsamiq, Figma, Smartsheet, Sharepoint, ClickUp, SAP ByDesign, Remedy, Tableau, MySQL, Price f(x), RightsLine, Desksite, Electronic Legal File (ELF), Encompass.

Languages: Spanish (intermediate)

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