Customer Service Experience
Resume:
Tashauna Williams
Charlotte, NC• *****************@***.***• 704-***-**** • https://www.linkedin.com/in/tashauna-williams- 782060b
Qualifications
• Driven sales and service professional, utilizing my work ethic and zeal to exceed company expectations
• Keep abreast of applicable product knowledge and sales techniques to ensure knowledge is current, relevant, and meets company’s standard of excellence
• Excellent written, oral communication and interpersonal skills with the ability to work well with others in both supervisory and support staff roles Professional Experience
Republic Services Nov 2019 - Present
Inside Sales Development Consultant – Lead Generation
• Provides vertical, geographical, product or team sales support to new or existing Republic Services’ customers for demand generation activities.
• Initiates outgoing customer calls and emails with prospective clients in a professional manner to establish new business.
• Performs research into prospect accounts using a variety of sales tools based on assigned sales focus.
• Based on assigned sales focus, makes cold calls in order to obtain key information from targeted prospects to meet the daily qualified lead or contact criteria.
• Utilizes the Company’s Salesforce CRM tool to accurately track leads, opportunities, customer records, reporting and all other information to properly use the system as trained.
• On a daily basis tracks prospects, identifies decision makers, timelines, and enters data accurately and consistently into Salesforce as trained or required.
• Works with Field Sales representatives to provide effective sales coverage of new or existing business to provide the best customer experience to Republic Service’s customers.
• Accountable for meeting or exceeding performance metrics identified by Inside Sales and Customer Experience and Sales leadership around customer experience, sales activity, and sales revenue.
• Attends sales meetings and/or training and maintains open communications with sales team members to maintain current understanding of all company products and services;
• Participates in learning and training opportunities when appropriate to continuously build customer services and sales knowledge, skills and abilities. 2 Tashauna Williams Resume
Online Specialist March 2018 – Nov 2019
• Enters customer service agreements into the Company's data tracking systems.
• Receives and reviews information from credit reports and contacts various credit sources to ensure credit packages or customer credit applications are complete.
• Following standard credit processes and procedures, assesses the risk of offering credit to new and existing customers for multiple divisions, business units or an area. Within a determined threshold, approves credit limits. Makes recommendations to the management team as appropriate for non-standard situations or situations in which request exceeds authority to approve.
• Accepts payment on certain accounts as appropriate and resolves most questions and problems, referring only the most complex to higher levels. Where appropriate performs research to identify misapplied payments and resolve basic and moderately complex issues.
• May retrieve and review billing system reports to identify delinquent accounts.
• Following standard operating procedures, contacts customers via phone or standard letter to bring accounts to a current status.
• Prepares and provides reports reflecting status of credit and collection activity in area of responsibility.
• Documents credit and collections activity for assigned accounts. Customer Service Specialist July 2017– March 2018
• Provides a first tier of support, responding to forwarded customer service requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
• Respond primarily to email requests and may also handle inbound calls and initiate outbound calls to resolve moderately complex issues.
• May assist Customer Service Representatives to resolve customer service issues.
• Effectively responds to customer requests including, but not limited to, service changes, contract billing and equipment issues, and may involve cross-functional assistance to investigate and resolve matters.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood, and resolution is clearly explained.
• Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
• Enters service and route data into computer for billing and route scheduling purposes.
• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
• May assist with developing action plans with Customer Service Management to resolve issues and build effective processes.
Education
Chattachoochee Technical College
Associate of Arts, Graphic Arts Degree Earned 1995 3 Tashauna Williams Resume
Skills
Office, Windows, MS Word, Netscape, Sales, Scanning, Sorting, Switchboard, Healthcare, Mail handling, and Chat.
References
Aaron Scott 704-***-****
Meredith Greer 707-***-****
Contact this candidate