Customer Service Support
Resume:
Michelle Morgan
Charlotte, NC *****
**********@*****.*** https://www.linkedin.com/in/mdmorgan23
SALES & CUSTOMER SERVICE LEADER
Dynamic, results driven professional, highly recognized for building strong customer relationships that cultivate positive environments maximizing sales growth. Strong business acumen skills that contribute to the growth of new and existing brands. Self-motivated, dependable, adaptable, with a strong work ethic possessing strengths in:
• Teamwork • Strategic & Collaborative Approach
• Training & Development • Executive-level Communication
• Coaching & Mentoring • Influence & Negotiation • Detail Oriented
PROFESSIONAL EXPERIENCE
INVISION DIAGNOSTICS – Administrative Coordinator April 2022 - present
• Led by example to propel an office team forward to deliver exceptional customer service that resulted in exceeding sales goals monthly and quarterly
• Provide administrative support to CEO and Operations Manager that contribute to the bottom line in higher patient appointments each month
• Excel in team leadership, coaching and mentoring to propel the team forward in building their skill sets
PETER MILLAR– Store Manager November 2020 -April 2022
• Responsible for exceeding sales goal and building a strong selling team that delivers a high level of customer service for a luxury product
• Actively demonstrated strong leadership skills that resulted in increased sales for the store and accelerated growth throughout the region
INDOCHINO– Showroom Manager February 2018 - November 2020
• Responsible for elevating the awareness and exceeding sales goals of an existing online brand entering a new market. Leveraged my strong business acumen skills and generated sales in the first year of $1.4M which put us in the top 20 showrooms for our company
• Hired, trained, and developed a strong sales team that delivered on their goals and were highly recognized in the company
• Fostered strong relationships with clients that resulted in repeated business. Leveraged and sought after the support of the local community build clientele business
FRYE – Store Manager September 2016 – 2017
• Attracted, hired, and trained top talented leaders to drive sales growth in new store.
• Successfully managed all store operations, and delivered strong sales results that led to increased brand exposure within the Charlotte market
COACH, INC. – District Manager December 2004 – April 2016
• Leveraged strong relationships built with District and store partners, ensuring brand strategies were executed, and a high level of presentation standards were maintained which resulted in increased sales
• Managed travel to accounts/locations within territory by identifying changes in business trends and assessing market needs, maximizing sales growth using collaborative approach addressing challenges and opportunities in Canada stores, leading to 20% decrease in markdown rates
• Optimized associate selling skills through in-depth product knowledge training and coaching, developing opportunities that led to a strong team of brand ambassadors
• Increased brand visibility through implementation of merchandising techniques and standards, negotiating for prime real estate positioning, increasing brand presence. • Strategically managed new shop installations by leveraging account partnerships, resulting in high-level operational and environment standards
EDUCATION
Business Management Courses
FLORIDA ATLANTIC UNIVERSITY, Ft. Lauderdale, FL
Associates of Arts (AA)
IRCC, Ft. Pierce, FL
RECOGNITION
Coach Excellence Award Recognition for Exceptional Talent and Performance
CEO Recognition for Achievement Company Stock Grant
PROFESSIONAL DEVELOPMENT
Influencing for Impact – Wilson Learning Worldwide
Performance Management – People Manager Expectations, Actions, Knowledge, & Skills –
Managing @Coach
Situational Leadership II – The Ken Blanchard Companies
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