Customer Service Representative
Resume:
Jill Ehring
Coconut Creek, FL *****
*******@*****.***
Professional Summary
PROFESSIONAL SUMMARY
Dedicated customer service professional with extensive experience in both sales and administrative roles across diverse industries. Adept at building strong client relationships, resolving issues efficiently, and delivering superior service under pressure. Demonstrated expertise in managing customer inquiries, processing transactions, and supporting team operations to meet business objectives. Seeking opportunities to leverage strong communication and problem-solving skills. ACCOMPLISHMENTS
• Volunteered at Victory Memorial Hospital, Brooklyn, NY, providing care and support for senior citizens.
• Volunteered at Kids in Distress, Fort Lauderdale, FL, assisting children through therapeutic and rehabilitative processes.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Spring Footwear Corp-Pompano Beach, FL
June 2021 to February 2025
• Assist customers with inquiries about product features, sizing, returns, exchanges, and warranty claims.
• Manage customer complaints and resolve issues with professionalism and efficiency.
• Demonstrate thorough product knowledge to provide accurate assistance and promote customer satisfaction.
• Maintain a positive demeanor while interacting with customers, contributing to a favorable company image.
Customer Service Representative
Global Response- Ally Financial & Smart Auction-Margate, FL June 2017 to May 2021
• Built strong relationships with dealers and account executives to increase retail finance applications.
• Transitioned to Smart Auction team, providing tech support, site assistance, and dealer engagement.
• Facilitated enrollment, managed offers, and worked to promote sales between sellers and buyers. Senior Travel Coordinator
Pirates of Paradise Inc-Oakland Park, FL
October 2011 to June 2017
• Sold cruise packages, promoting specific ships, resorts, and additional travel destinations.
• Managed inbound and outbound calls across the US and Canada, offering customized travel solutions. Customer Service Representative
NATURAL SOURCE STORE-Davie, FL
March 2009 to October 2011
• Handled customer inquiries related to online orders and product promotions.
• Excelled at resolving customer concerns, often turning challenging situations into positive experiences.
• Recognized as one of the top sales performers in the customer service department. SALES/ADMINISTRATIVE ASSISTANT
V-TEL/SUMMER BAY RESORT-Oakland Park, FL
January 2007 to February 2009
• Sold discounted vacation packages across the US and Canada, managing customer expectations and legal obligations.
• Processed sales, entered data, and supported the team with customer service and interview scheduling. Loan Originator
EQUITY SOURCE HOME LOANS LLC-Fort Lauderdale, FL
March 2004 to January 2007
• Provided administrative support to management and loan officers, overseeing office operations and vendor relationships.
• Assisted in loan processing, generated applications, and engaged prospects to drive business. Education
Fashion Design
Art Institute of Ft. Lauderdale - Fort Lauderdale, FL September 2000 to June 2002
Liberal Arts
Broward Community college - Davie, FL
September 1997 to November 1998
High school diploma in Business and Art
Plantation High School - Plantation, FL
August 1993 to June 1997
Skills
• Microsoft Office
• Microsoft Word
• Customer Care
• Administrative Experience
• Customer Service
• Technical Support
• English
• Front Desk
• CRM Software
• Microsoft Outlook
• Loan Officer Experience
• Salesforce
• Excel
• Dealership experience
• Underwriting
• Account Management
• Loan Origination
• Cold Calling
• Call Center
Certifications and Licenses
Microsoft Programs
Present
Driver's License
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