Real Estate Property Manager

.

LaDonna Terrell

Licensed Real Estate Broker Property Manager

**** ********* ******, *******, ** 48224

****************@*****.*** 313-***-****

Objective

Experienced property manager and real estate broker with over 20 years in residential property management and traditional real estate sales. I specialize in multifamily communities, single-family homes, and property sales. Proficient in overseeing property operations, enhancing tenant relations, coordinating work orders, and driving successful sales. I am eager to leverage my extensive experience to drive exceptional results.

Key Skills

Property Management Software: Buildium

Maintenance Management: Work orders, preventative maintenance, and vendor coordination

Tenant Relations: Positive communication via phone, email, and online portals

Budgeting & Financial Management: Oversight of work order budgets and contractor billing

Vendor & Contractor Management: Contract negotiation, schedule management, and performance tracking

Inspection Coordination: Pre-move, move-in/move-out, and city inspections

Staff Leadership & Training: Leading teams and ensuring efficient operations

Operational Cost Reduction: Streamlining processes and improving service delivery

Real Estate Sales & Listings: Traditional sales, client relations, market analysis, and negotiations

Professional Experience

Eastside Real Estate Services, LLC

Licensed Real Estate Broker / Property Manager Regional Director of Property Management

October 2012 – August 2024

Managed a diverse portfolio of 1,500 multifamily units and single-family homes, overseeing maintenance and vendor contracts to ensure tenant satisfaction and timely completion of work orders.

Coordinated preventative maintenance programs and developed a master list for recurring work orders, improving service consistency across properties.

Supervised contractor performance, reviewed invoices, and ensured work orders were completed accurately, on time, and within budget.

Developed and implemented strategies that reduced operational costs by 15%, including streamlining maintenance procedures and renegotiating vendor contracts.

Built and maintained positive relationships with tenants, improving communication and retention rates through proactive problem-solving and maintenance follow-ups.

Oversaw and managed Section 8 inspections and tenant paperwork, ensuring compliance with housing authority requirements and proper work order documentation.

Tracked work order metrics, providing detailed reports on completion rates and resident satisfaction, ensuring continuous service improvement.

Managed property budgets, ensuring expenditures on work orders and vendor services aligned with financial goals.

Ensured compliance with Fair Housing laws and industry regulations, maintaining proper documentation for inspections and tenant-related transactions.

Eastside Real Estate Services, LLC

Real Estate Broker – Traditional Sales & Listing Properties

October 2000 – September 2012

Specialized in listing and selling residential properties, including single-family homes and condominiums, ensuring successful transactions for buyers and sellers.

Conducted comprehensive market analysis to determine appropriate pricing strategies for listings and facilitated the negotiation process between buyers and sellers.

Managed all aspects of property marketing, including staging homes, creating listings, conducting open houses, and promoting properties through multiple channels.

Provided clients with detailed market insights, guiding them through the buying and selling process with expert advice on pricing, negotiations, and contracts.

Maintained a strong client base by delivering exceptional customer service, resulting in high rates of repeat business and referrals.

Led contract negotiations, ensuring that all terms were favorable and in line with legal requirements and client goals.

Fostered strong relationships with lenders, inspectors, and other real estate professionals to ensure smooth transactions and close deals efficiently.

Ensured that all documentation, including contracts, disclosures, and closing paperwork, was completed accurately and filed on time.

Eastside Real Estate Services, LLC

Real Estate Broker – Traditional Sales & Listing Properties

August 2024 – Present

Returned to managing traditional sales of residential properties and listings after a focused career in property management.

Specialize in developing tailored marketing strategies to attract qualified buyers and sellers, ensuring effective and timely transactions.

Provide clients with real-time market data and trends to inform their buying and selling decisions, ensuring a competitive advantage in the market.

Coordinate home inspections, negotiations, and closing processes, ensuring each step is executed precisely and professionally.

Continue to build a strong network of potential buyers and sellers, consistently leveraging relationships to maximize sales.

Certifications

Licensed Real Estate Broker – State of Michigan

COS (Certified Occupancy Specialist)

Realcomp MLS – Advanced User

Additional Information

Over 20 years of experience in property management, residential real estate sales, and listing properties to be sold.

Strong focus on tenant relations, sales performance, property marketing, and contract negotiation.

Proven ability to reduce costs, increase revenue, and drive performance across property management and real estate sales.

Experienced using property management software such aCommunity Manager

Benchmark Management

Sterling Heights, MI

Expired: 3 days ago Applications are no longer accepted.

$60,000 to $75,000 Yearly

Medical, Paid Time Off, Life Insurance, Retirement

Full-Time

Job Description

Position / Title:

Affordable Community Manager

Work Location / Travel Requirements:

Position is full-time, located on-site. Travel may be occasionally required.

Job Function:

Reporting to their Regional Manager, the Community Manager is responsible for the following:

I. Basic Function

A. Responsible for maintaining physical asset and maximizing the financial returns from the asset in accordance with the Owners’ objectives.

B. Manage apartment community to achieve or exceed expectations.

C. Compliance with company leasing, marketing, accounting, maintenance, resident relations and management reporting policies.

D. Complete all certifications in accordance with Section 8 guidelines.

E. Hire, train, supervise and motivate onsite personnel. Effectively manage direct reports.

F. Oversee the day-to-day application and compliance of Benchmark policies, procedures and programs that will assure a well-managed, well-maintained residential community.

G. Place maximum emphasis on positive response to the concerns and needs of the residents, environmental health and safety, and quality programs, in coordination and conjunction with the Owners’ goals and objectives.

H. Ensure management of community is in accordance with Fair Housing laws.

I. Adhere to all local/state/county and federal laws.

J. Work within OSHA and BMK safety policies, ensuring safety is maintained at all times.

K. Has authority and responsibility to perform the functions and tasks described in this Job Description.

L. Read, understand and refer to manuals at all times.

M. Ensure constant compliance with all housing agencies (i.e. HUD), as well as company compliance and policies.

N. Thorough knowledge of Management Software. Completes all required training and embraces optional training.

II. Administrative

A. General

1. Meet deadlines while meeting quality requirements.

2. Demonstrate good judgement and decision-making skills.

3. Effective oral and written communication skills as well as good listening skills.

4. Open to learning and constructive criticism. Takes ownership of mistakes.

5. Reliable and work with minimal supervision.

6. Maintain complete and accurate resident documents and information.

7. Prepare and update reports as required from Regional Manager and corporate office.

8. Professionally respond to calls and inquiries from residents, prospects, and vendors.

9. Accept service requests and route to service department. Conduct follow up with resident.

10. Inspect move-outs and vacants.

11. Showcases available apartments and processes applications for prospective residents.

12. Complete month-end manager’s report.

13. Responds to requests by the Regional Manager and other members of the leadership team.

III. Responsibilities

Duties listed below are not all inclusive; however, are indicative of the activities normally performed by the Community Manager. All duties to be completed thoroughly and timely.

A. Financial

1. Maximize Revenue

a. Maximize market rent and gross potential.

b. Minimize vacancy, delinquency, concession, bad debt and any other rent losses.

c. Maximize other income and explore new areas of revenue.

d. Meet or exceed budgetary guidelines.

e. Follow rent collection procedures.

f. Complete Special Claims, as instructed.

2. Fiscal Responsibility

a. Preparation of annual budget.

b. Responsible for monthly financial accounting and explanation of variances.

c. Timely completion of monthly replacement reserves (if applicable).

d. Timely review of all required software reports (rent roll, resident deposit audit, concessions, etc.).

3. Control Expenditures

a. Ensure all PO’s are entered and approved prior to scheduling services or purchasing supplies.

b. Review and approve purchase orders and invoices for payment.

c. Ensure bills are appropriate for services/goods received and are compliant with contract terms.

d. Schedule and approve vendor services or coordinate same with Service Manager.

4. Rent/Collections

a. Handles collection and posting of rents.

b. Daily working of delinquent/collection accounts, current and former. Ensuring Resident Aged Receivables are accurate and all comments complete and current.

c. Distribute, or coordinate the distribution of, late notices.

d. Timely filing of evictions.

e. Manage residents on promissory notes.

f. Monitor availability on portal via the Management Software. Minimize turn time. Ensure notices are made available in Entrata as soon as possible after pre- inspection move-out.

B. Maintaining the Physical Asset

1. Assist Service Manager, if necessary, in scheduling of maintenance work and appropriate follow-up procedures.

2. Assist Service Manager, if necessary, in rotating schedule of personnel for emergency maintenance.

3. Make regular follow-up inspections on maintenance work.

4. Make regular inspections of grounds, including all common areas and amenities.

5. Ensure Service Manager is supervising all vacant apartment make-ready procedures and inspect contractors’ work prior to authorizing payment for services rendered.

6. Make recommendations for physical repairs, replacements, and/or improvements.

7. Make recommendations for supplies, materials, and equipment.

8. Ensure service purchases are within budgetary guidelines and necessary.

9. Evaluate maintenance operations periodically to determine cost efficiency.

10. Maintain company standards for landscaping and curb appeal.

11. Ensure preventative maintenance is completed.

12. Work in conjunction with Benchmark Construction department and/or National Service Director, as assigned, on any major community capital improvements.

13. Ensure vendor rates and contracts are current on spreadsheet.

14. Maintain current and accurate insurance certificates including Workers’ Comp and liability on all contractors/vendors doing work at community.

15. Ensure that procedures of Safety Manual are enforced and all life safety or liability issues are addressed in a timely manner.

16. Ensure all capital purchases are entered into Management Software.

17. As a HUD insured asset, ensure all team members have a thorough understanding of NSPIRE, formally known as REAC, expectations and look for them in all that they do.

C. Marketing

1. Effectively utilize the site’s Affirmative Fair Housing Marketing Plan (AFHMP) to follow the proposed methods of advertising.

2. Supervise and participate in leasing units. Minimize resident turnover.

D. Provide Resident Services

1. Supervise move-in and move-out procedures.

2. Respond to resident complaints and concerns in a timely and professional manner.

3. Collaborate with Resident Service Coordinator for scheduled resident social activities.

4. Conducts bi-annual apartment inspections, or as frequent as needed for certain apartments.

5. Regularly communicates with residents as a group on an as-needed basis.

E. Administration

1. Ensure all tenant certifications are accurate and completed in an efficient manner.

2. Approve payroll and commissions by stated deadlines. Ensuring accuracy via thorough review.

3. Has complete understanding of Management Software. Ensure Dashboard items are addressed daily.

4. Handle emergency situations that may arise on site and notify appropriate parties as necessary.

5. Timely and thorough completion of incident reports.

6. Communicate all problems and make recommendations to Regional Manager or appropriate member of management team.

7. Act as petty cash custodian; dispense cash for validated receipts and ensure timely replenishment of funds.

8. Ensure compliance of shared drives and file naming convention.

F. Human Resources

1. Recruiting

a. Consistently recruit, keeping a list of potential employees, from competitors, vendors or local employers for future openings.

b. Review applicants, conduct interviews, select final candidate.

c. Ensure timely completion of proper pre-employment forms for final candidate and submit forms to Human Resources department for processing.

2. Employee Development

a. Conduct new hire orientation and ensure all required forms are completed and submitted to Human Resources with new hire checklist.

b. Commit the time to truly teach, mentor and demonstrate policies and practices to new employees.

c. Make timely, formal employee evaluations (90-day and annual) and recommendations for employee development.

d. After discussion with and review by Human Resources and Regional Manager, conduct corrective/disciplinary action meetings as required and ensure documentation is complete and accurate.

e. Conduct daily huddles and weekly team meetings with all on-site team members; encourage open lines of communication among team. Ensure meetings are properly documented and saved.

f. Work to advance all team members in skills, responsibilities, cross training, and ultimate advancement.

g. Ensure all required training is completed by team members.

h. Set goals/expectations and measure progress of team members.

i. Ensure all team members have a thorough working knowledge of Management Software.

G. HUD Rules and Regulations

1. Demonstrate familiarity and continue to practice in the application of all HUD Regulations.

2. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and/or government regulations.

H. Occasional Duties

1. Perform any and all other duties as assigned by any member of management team.

IV. Relationships

A. Establish and maintain professional relationships with all residents, ensuring consistent application of community and company policies. Customer service as a constant priority.

B. Maintain professional relationships with team members and other departments within the company.

C. Maintain professional relationships with suppliers, vendors, professionals servicing the company and/or property and the community (apartment association, etc.).

D. Professionally support Management’s decisions.

E. Work to create an atmosphere of team spirit and mutual respect.

V. Qualifications

A. Associate or Bachelor degree preferred.

B. Minimum three years’ experience in apartment management industry or three years’ experience in a management position required.

C. HUD and/or LIHTC experience, and COS and/or TCS certification preferred.

D. Previous responsibility for implementing company policy and controlling expenditures.

E. Previous experience supervising a staff.

F. Previous experience in customer service.

G. Appearance, personal grooming and dress consistent with normal expectations for managerial position in a business environment;

H. Good communication skills, including ability to advocate, and problem-solve effectively with on-site team members, residents and vendors.

I. Experience with financial responsibility and reporting. Able to work within a budget.

J. Positive attitude, energetic, assertive, and capable role model for subordinates.

K. Demonstrate integrity on personal and professional levels.

L. Ability to multi-task; attentive to details with complex operational matters.

M. Ability to work independently, manage time, and prioritize projects.

N. Ability to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc.

O. Ability and willingness to perform job duties of any on-site position.

P. Willingness to continue educational/professional growth.

Q. Proficient in Microsoft Office (Word, Excel, Outlook). Apartment Management software experience preferred.

R. Occasional travel required.

Address

Benchmark Management

44401 Bridal Lane

Sterling Heights, MI

48313 USA

Industry

Real Estate

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Frequently Asked Questions

Q: How much does this job pay?

A: This job pays $60,000 to $75,000 per year

Q: What benefits come with the job?

A: retirement, life_insurance, medical, and pto

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s Buildium for work order tracking, vendor management, and tenant communications.

I am skilled in market analysis, client communication, and building strong relationships within the real estate industry.

References Available Upon Request

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