Data Entry Customer Service

***********@*****.***

Debora Jones 407-***-****

Dedicated professional with demonstrated skills in scheduling/customer service/data entry/verifications/referrals within the healthcare industry.

QUALIFICATIONS: Compassionate and caring healthcare professional with over 23+ years of experience working in a fast-paced clinical environment. Flexible, quick learner, able to adapt easily to new situations. Dedicated, providing excellent care and eager to serve. Strong organizational and communications skills. Experience in scheduling/cancelling appointments, EMR (eClinical Works), authorizations and verifications, leadership and computer applications: Word, Microsoft and Power-Point.

SKILLS: * Excellent Customer Service * Verifications * Benefits * Scheduling

* Phone Etiquette * Online Patient Portals * Availity * Onboarding * Fax and Scanner *Typing

* EMR * Training * Documentation * Dependable Work Ethic * Excellent Communication Skills

* Proper grammar usage * Active Listening Skills * Troubleshooting

EXPERIENCE:

11/1999 to 10/2023 Central FL Endocrine and Diabetes Consultants – Numerous Positions

Maitland, FL

05/2022 to 10/2023 Remote Front Office Assistant (Part-time 30 hrs/week)

Worked remotely from my home office, obtaining authorizations and verifications for office visits and procedures, answered incoming calls to schedule appointments during peak hours

Contacted PCP offices and patients for help in obtaining referrals/authorizations

Familiar with Availity and patient portal

Ability to navigate in EMR (ECW) to schedule/cancel appointments, demographic entry and data entry of referrals in the system

Use of fax, scanner, email

Familiar with ICD-10 and CPT Procedure codes

09/2005 to 04/2022 Lab Technician (Full-time 40+ hrs/week)

•Carried out day-to-day operations in the lab including data entry/billing with corresponding ICD-10 codes, routine testing, and troubleshooting

•Provided oversight and direction of lab and lab technicians, as well as onboarding

•Worked with research coordinator regarding recruitment of patients for research, protocols with patients and compiled results

03/2001 to 09/2005 Referral/Authorization/Insurance Verifications (Full-time 40

hrs/week)

•Obtained pre-determinations, referral authorizations and resolved any issues pertaining to referrals

•Followed referral approval process

•Abided by HIPAA laws and regulations regarding personal medical information

11/1999 to 03/2001 Medical Assistant (Full-time 40 hrs/week)

•Recorded patients' vital signs, documented physicians' notes and changes in medical conditions

•Wrote prescriptions/refills for patients, along with lab and procedure ordering

•Prepped exam rooms for clinical procedures and assisted physicians with patient care

10/1994 to 11/1999 PMI

Orlando, FL

10/1994 to 11/1999 Mobile Paramedical Examiner (Full-time 30-40 hrs/week)

•Recorded patients' medical history and health maintenance, along with documenting vital signs

•Performed phlebotomy, EKGs and other specimen collection per established policies and procedures

•Maintained safe, secure and healthy work environment by following and enforcing standards and procedures, complying with legal regulations.

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