Customer Service Guest Experience

Michelle Harris

843-***-**** ***********@*****.*** Myrtle Beach, SC 29575

WWW: Bold Profile

SUMMARY

Service- Driven Concierge/ Representative with 15 + years experience in Hospitality leadership, generating business growth through passion, enthusiasm and exceptional customer experiences. Seeking new opportunity to continue providing excellent service and continued growth with opportunity.

SKILLS

Computer proficient with Maestro

Microsoft Office

Hotel Operations

Guest Experience

Inter personal skills

Local Knowledge and Recommendations

Professional Presentation

Team Player

Caring

Patient

EXPERIENCE

Customer concierge, Sea Crest Oceanfront Resort, February 2018-December 2023 Myrtle Beach, SC

Serve as primary contact for guests and visitors

Assisted customers in Booking, Billing, Orders and hospitality accommodations Handle and delegate responsibilities for overall improved guest experience with individualized, efficient service

Customer service represenative, htc, October 2013-January 2018 Associated with Billing, placing orders, inbound and outbound calls Managed guests' complaints adequately and professionally Scheduled installations

Customer service represenative, comcast, December 2007-July 2013 Call Center customer service with high volume inbound & outbound calls Retention

Scheduled installations

Quoted prices on packages

Trouble shooting equipment

EDUCATION AND TRAINING

High school or equivalent

general studies, Govenor mifflin high school, June 1984 REFERENCES

Nouhad Salim, 5 years known, 484-***-****

Tatianna Juliano, 2 years known, 843-***-****

Zacc Groff, 20 years known, 484-***-****

LEADERSHIP EXPERIENCE

Always positive, motivated and willing to learn while mentoring fellow employees in a uniting way.

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