Customer Service Data Entry
Resume:
YRONNE LOUIS
**************@*****.*** 706-***-**** 5350 Fort Worth Texas, 76131
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM Systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual Polished in navigating multiple computer systems and applications. Energetic and enthusiastic insurance professional Motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of Claims adjustments with exceptional knowledge of auto appraisals and CCC pathways estimations. Experienced insurance Professional with a 10-year career assessing properties, determining liabilities, and negotiating settlements. Detail-oriented, Observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle a high case volume with accuracy and care.
Skills
Translation and Interpretation
Call Documentation
Calm and Professional Under Pressure
Courteous with a Strong Service
Customer Service
Understanding Customer Needs
Data Entry and Maintenance
Multilingual, verbal, and Written Communication
Efficient and Detail-Oriented
Experience
AGENT ADVOCATE PILOT CATASTROPHE SERVICES – FORTH WORTH, TX, 76137, 5/2023 – PRESENT
• Identify and prospect potential clients.
• Assess clients' insurance needs and recommend appropriate policies.
• Explain policy features, terms, and coverage options.
• Generate and present insurance quotes.
• Complete and submit insurance applications.
• Maintain client relationships and provide ongoing support.
• Assist clients with claims filing and advocate on their behalf with the insurance company.
• Stay updated on industry trends and insurance products. ADJUSTER-AGENT ADVOCATE PILOT CATASTROPHE SERVICES – MOBILE, AL 36609, 10/2022 – 3/2023
• Investigate the nature of the damage being claimed.
• Interview witnesses to understand the nature of the claim and understand what occurred before the claim.
• Evaluate police reports, video footage, previous insurance claims, and other information to understand the incident further.
• Create reports detailing the events and damage related to the claim.
• Research the costs of repairing the damage.
• Review the claim holder's insurance policy to determine what should be covered.
• Coordinate the services of mechanics, architects, contractors, etc., to ensure damage is repaired.
• Negotiate claim settlements with claimants and/or their legal teams. CUSTOMER SERVICE REPRESENTATIVE JSE INSURANCE INC - OAKLAND PARK, FL 05/2019 - 02/2022
• Assisted customers in making payments on accounts and setting up payment plans.
• Documented conversations with customers to track requests, problems, and solutions.
• Made outbound calls to obtain account information.
• Worked with supervisor to develop customer service improvement initiatives.
• Exceeded company productivity standards on consistent basis. FRONT END MANAGER NUTRITION SMART - 1821 BRUCE B DOWNS BLVD, FL 01/2012 - 08/2019
• Handled payment processing and provided customers with receipts and proper bills and change.
• Managed cash flow of store, including cashier operations, bookkeeping and security.
• Cultivated strong customer relations and developed effective customer service standards.
• Reviewed employee performance and determined areas in need of improvement.
• Put together schedule for floor staff according to skill sets and coverage needs.
• Managed customer complaints and rectified issues to complete satisfaction.
• Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
• Addressed and welcomed large volume of guests to business per day, improving overall customer service and
• engagement.
• Confirmed transactional data by verifying name and payment information and clearly communicating costs and
• fees to patrons.
• Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and
• revenues.
• Directed capital budget for store.
CUSTOMER SERVICE REPRESENTATIVE AABLE INSURANCE AGENCY INC - FORT LAUDERDALE, FL 01/2009 - 01/20
• Documented conversations with customers to track requests, problems, and solutions.
• Assisted customers in making payments on accounts and setting up payment plans.
• Informed customers about billing procedures, processed payments and provided payment option setup
• assistance.
NURSE ASSISTANT HOME HEALTH CARE - LAND O' LAKES, FL 03/2009 - 04/2011
• Delivered high level of care to every patient.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize
• patient outcomes.
• Organized games and other activities to engage clients and offer mental stimulation.
• Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and
• post-operation patients.
Education and Training
Professional Career Institute Clearwater, FL 12/2021 Professional Claim Adjuster: Insurance Boyd H. Anderson High School Lauderdale Lakes, FL 05/2001 High School Diploma Atlantic Technical College Pompano Beach, FL Certificate: Patient Care Assistant Languages
Multilingual, verbal, and Written Communication
Certifications
• Leadership Essentials Certificate
• Customer Service Professional Certificate
• Certified national flood insurance program (NFIP) certification (FEMA)
• Alacrity Solutions: State Farm Estimatics Certification, State Farm Policy Certification, and State Farm Auto Certification.
• Renfroe: State Farm Auto External Claim Resource Broadcast.
• FEMA: (NFIP) Claims Adjuster Presentation.
• N.C. Department of Insurance: North Carolina Adjuster Catastrophe.
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