Data Center IT Infrastructure engineer

TYSON - *

New York, NY ***** +1-347-***-**** *****@***********.***

LinkedIn: www.linkedin.com/in/tyson-26157973

TYSON

Senior Infrastructure Engineer

Professional Summary

I am an experienced IT systems, network, and cybersecurity administrator, boasting over 14 years of expertise in infrastructure administration, data center operations, cloud, and network security. I possess a master's degree in cybersecurity and hold numerous industry certifications, such as CCNP, MCSE, MCSA, AWS Solutions Architect Professional, ITIL, and Azure Cloud Security Fundamentals.

Proven track record in system deployment, administration, and security across Windows, Linux, virtualization environments, and the cloud with Ensign Infosecurity (Cybersecurity), Singapore, and managing the Security Operation Center's (SOC) Data Center. Singapore is a leading hub for Information and Communications Technology (ICT) in Asia. Expertise in data center migration, disaster recovery planning, and infrastructure security with hands-on experience. Skills

Technical Skills: System Design and troubleshoots, IT Infrastructure, Network Architecture, Virtualization, Cloud Computing

(AWS, Azure), Security Protocols, End Point Security, Automation (PowerShell, Python, Batch), Windows, Linux, vSphere ESXi, VMware VDI, Hyper-V, Monitoring Systems, Incident Response, SQL Server, MySQL, PostgreSQL, Backup & Recovery, DHCP, DNS, SAN, Microsoft 365, Intune MDM, EntraID, AVD, Cisco routing, switching, firewalls, VPN, IPSec, Scripting. Soft Skills: Leadership, Strategic Planning, Problem-Solving, Conflict Resolution, Empathy, Decision-Making, Multitasking, ITIL Best Practices, Cross-Team Coordination, Negotiation, Reliability Communication & Collaboration: Technical Writing, Documenting, Cross-Team Coordination, SharePoint, Stakeholder Engagement

Work History

CYBER SOC INFRASTRUCTURE TEAM LEAD

Ensign Infosecurity (Cybersecurity) Pte Ltd, Singapore 11/2020 – 03/2024 3 yrs 3 mos

• Company Overview: Ensign Infosecurity is a leading cybersecurity firm in Singapore, providing high-quality services for Datacenter and Managed Security Services (MSS)

• Website: https://www.ensigninfosecurity.com

• Led and managed SOC infrastructure operations, overseeing data center management, cloud security, and managed security services (MSS) for high-availability environments.

• Supervised and mentored IT Infrastructure teams in system administration, network security, and cybersecurity best practices for on-premises and cloud (AWS, Azure) SOC environments.

• Planned and executed data center migration and disaster recovery (DR) strategies, ensuring 99.9% system uptime and business continuity.

• Configured and maintained enterprise firewalls, including Cisco ASA, Palo Alto, and FortiGate, ensuring compliance with ISO 27001, NIST, and CIS security frameworks.

• Provided Level 2 & Level 3 infrastructure support, troubleshooting complex Windows, Linux, VMware, and hybrid cloud issues, minimizing downtime by 30%.

• Automated system deployment, configuration management, and security patching using PowerShell, Python, and Ansible, reducing manual workloads by 40%.

• Conducted vulnerability assessments and penetration testing, collaborating with security teams to remediate risks and enhance SOC resilience.

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• Led cross-functional project teams, ensuring timely project completion, improving customer satisfaction, and aligning IT infrastructure with business objectives.

IT INFRASTRUCTURE ENGINEER

Ensign Infosecurity (Cybersecurity) Pte Ltd, Singapore 12/2019 – 11/2020 1 yr

• Managed Datacenter & SOC Infrastructure Systems and MSS for Ensign InfoSecurity in Singapore

• Led technical implementation of new networks and system solutions, ensuring system security and network architecture

• Conducted risk assessments, vulnerability assessments, and threat analysis for cybersecurity risk management services

• Collaborated with project managers to lead the technical implementation of new network and system solutions, ensuring seamless integration and operational efficiency

• Acted as the primary point of contact for technical issues, system security, and network architecture, ensuring secure and reliable IT operations

• Performed system and network hardening, validated configurations, and maintained baseline documentation for consistent infrastructure performance

• Identified and analyzed potential IT infrastructure issues, including firewalls, data traffic, and network access, while liaising with stakeholders to execute maintenance, migrations, and disaster recovery activities

• Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.

• Enhanced system security by implementing robust access controls, encryption, and intrusion detection measures.

• Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure. IT ASSISTANT MANAGER

AIM Corporation Pte Ltd, Singapore 11/2017 – 12/2019 - 2 yrs 2 mos

• Company Overview: AIM Corporation is providing sub contract outsourcing solutions for our global customer base forming an integral part of their supply chain, delivering.

• Website: http://www.aimcorp.com.sg

• Assist the IT Manager in supervising the IT team, ensuring smooth day-to-day operations

• Led IT infrastructure strategy and decision-making, ensuring high-performance systems with minimal downtime.

• Managed network architecture, cloud computing, and security protocols, improving system reliability.

• Implemented problem-solving and conflict resolution techniques to address IT challenges efficiently.

• Oversaw strategic planning and project execution, ensuring IT initiatives aligned with business goals.

• Facilitated cross-team communication and negotiation for seamless integration of IT solutions.

• Assisted in budget management, planning for annual technology expenditures, and cost-saving initiatives.

• Improved IT infrastructure by implementing and managing network updates and software installations. SENIOR IT SYSTEMS SPECIALIST

AIM Corporation Pte Ltd, Singapore 07/2013 – 11/2017 - 4 yrs 5 mos

• Led technical implementation of new networks and system solutions, ensuring system security and network architecture of the organization

• Provided Level 2 and 3 support to IT Departments in Malaysia, Indonesia, and Thailand, managing Windows and Linux systems.

• Analyzed and proposed improvements to enhance IT infrastructure, resulting in increased efficiency and productivity

• Performed system and network hardening, validated configurations, and maintained baseline documentation for consistent infrastructure performance.

• Developed and optimized IT infrastructure with strategic thinking to enhance security and performance.

• Applied time management and multitasking skills to handle IT projects and operational support.

• Provided leadership and reliability in high-pressure environments, resolving critical IT issues efficiently.

• Managed network administration functions, user accounts, and permissions, ensuring smooth operations and security TYSON - 3

• Developed comprehensive documentation outlining system architecture, functionality, and troubleshooting procedures.

• Installed, configured, tested and maintained operating systems, application software, and system management tools.

• Designed and evaluated WAN and LAN connectivity technologies. IT SUPPORT ENGINEER

PC Themes Technology Pte Ltd, Singapore 01/2009 – 06/2013 4 yrs 5 mos

• Company Overview: PC Themes Technology is a technology company in Singapore providing IT support and solutions

• Website: https://www.pcthemes.com.sg

• Respond to and resolve hardware, software, and network issues via phone, email, or in-person support

• Diagnose and troubleshoot system errors, application issues, and connectivity problems

• Monitor and maintain the organization's network infrastructure, ensuring uptime and connectivity

• Assist with configuring and maintaining servers, Active Directory, and file-sharing systems

• Installed, configured and maintained computer systems and network connections.

• Create, manage, and update user accounts and permissions in systems like Active Directory

• Assist in implementing security measures such as antivirus updates, encryption, and patch management

• PC Themes Technology is a technology company in Singapore providing IT support and solutions

• Increased user satisfaction through effective communication and timely resolution of support tickets.

• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.

• Used ticketing systems to manage and process support actions and requests. Education

University of West London, London, UK

Master of Science, Cybersecurity, 03/2023

• Merit

• GPA 4.0

University of Distance Education, Yangon

Bachelor of Arts, Business Management, 11/2004

Certifications

• AWS Certified Solutions Architect Professional - AWS Issued Nov 2023

• AWS Certified Cloud Practitioner - AWS

Issued Nov 2023

• Cisco Certified Network Professional Enterprise [CCNP] - Cisco Issued Aug 2022

• Cisco Certified Specialist - Enterprise Core - Cisco Issued Apr 2022

• Cisco Certified Specialist - Enterprise SD-WAN Implementation - Cisco Issued Aug 2022

• Cisco Certified Network Associate [CCNA] – Cisco Issued Aug 2016

• ITIL 4 Foundation Certificate in IT Service Management – Axelos Issued Dec 2019

• CyberArk Certified Trustee – CyberArk

Issued Oct 2020

• Project Management – IT – Institute of Systems Science, National University of Singapore [NUS] TYSON - 4

Issued Sep 2018

• Microsoft Certified: Security, Compliance, and Identity Fundamentals – Microsoft Azure Issued Oct 2021

• Microsoft Certified Azure Fundamentals – Microsoft Azure Issued Sep 2021

• Microsoft Certified Solution Expert – Server Infrastructure [MCSE] – Microsoft Issued May 2013

• Microsoft Certified Solution Associate [MCSA] – Microsoft Issued Apr 2013

• Microsoft Certified Technology Specialist [MCTS-Core] – Microsoft Issued Jun 2013

• VMware Certified Professional [VCP] – Data Center Virtualization – VMware Issued Apr 2021

CEO Club Award

It’s the outstanding employee of the year 2022 at Ensign Infosecurity (Cybersecurity) Pte Ltd. LANGUAGES English

Full Professional

Burmese

Native or Bilingual

Projects

Disaster Recovery Data Center Implementation

• Decommissioned an outdated Disaster Recovery (DR) Data Center and successfully designed and built a new DR site with improved security, scalability and failover capabilities. [Dell EMC VxRail]

• Implemented failover clustering, backup replication (Veeam, AWS Backup), and high-availability configurations, reducing downtime by 60%.

Ensign Infosecurity • 08-2022 – 09-2024 Position: Project Lead Engineer Location: Singapore Job Type: Full-time Production Data Center Relocation & Migration Project

• Led the end-to-end relocation of a production data center, ensuring zero unplanned downtime and seamless migration of mission-critical infrastructure.

• Oversaw network architecture redesign, including firewall reconfiguration (Cisco ASA, Palo Alto, FortiGate) and secure VPN setup to enhance security and connectivity.

• Migrated Active Directory, DNS, and DHCP services with minimal disruption, ensuring seamless authentication and network continuity.

• Ensured compliance with cybersecurity best practices, conducting vulnerability assessments, penetration testing, and security hardening of newly migrated systems.

Ensign Infosecurity • 03-2022 – 06-2022 Position: Project Lead Engineer Location: Singapore Job Type: Full-time Security Hardening & Compliance for Cloud & On-Prem Environments

• Conducted vulnerability assessments and security audits following NIST, CIS, and ISO 27001 standards, ensuring compliance across AWS, Azure, and VMware environments.

• Implemented Active Directory security hardening (GPO policies, MFA, RBAC enforcement), reducing unauthorized access attempts by 50%.

• Deployed EDR & SIEM integrations (CrowdStrike, IBM QRadar) for real-time threat detection and automated remediation.

Ensign Infosecurity • 12-2021 – 06-2022 Position: Project Lead Engineer Location: Singapore Job Type: Full-time TYSON - 5

Enterprise Client’s Infrastructure Security Deployment Project

• Implemented next-generation firewall solutions, including Palo Alto, and FortiGate, enhancing network security, VPN connectivity, and access control across global enterprise environments.

• Deployed endpoint security and threat detection solutions, integrating Trend Micro to mitigate cyber threats and strengthen incident response.

• Conducted vulnerability assessments and penetration testing, identifying and remediating critical security gaps in on- premises and cloud infrastructure.

• Collaborated with cross-functional teams, including SOC analysts, and Client’s IT leadership, to integrate security controls seamlessly without disrupting business operations.

• Developed security documentation, risk assessment reports, and training materials, enhancing security awareness and compliance across the enterprise.

Ensign Infosecurity • 04-2023 – 10-2023 Position: Project Lead Engineer Location: Singapore Job Type: Full-time

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