Customer Service Data Analyst

UCHE PATIENCE

** ******** ****** ****** ***** STATE

Email: *********@*****.***; Phone: 070********

Personal data:

Sex: Female

Local Govt. of Origin: Afikpo North

Marital Status: Single

State of Origin: Ebonyi

Nationality: Nigerian

Objective:

To contribute to your organization with the help of my experience and grasping power and to enhance my professional skill set in accordance with organizational objective.

Institution Attended and Qualification:

Name of Institution Qualifications

Our Saviour Institute of Science Higher National Diploma (HND)

Agriculture and Technology Enugu Marketing. Upper Credit

Work history summary

Customer success Officer, First Bank

Lagos, Nigerian 2020-Current

Developed marketing plans to support department strategies.

Achieved high customer retention with concerted engagement.

Conducted market research to understand customer base and enhance products.

Steered customer activity to meet business drivers and growth aims.

Evaluated customer feedback and presented findings to stakeholders to improve retention

strategy.

Trained internal teams on meeting customer needs and enhancing service experiences.

Data analyst, First Bank

Lagos, Nigeria 2016-2020

Advised on data collection and statistical methods to verify reliability of findings.

Entered information into data storage and data retrieval systems for processing.

Designed questionnaires to support logical data acquisition and analysis.

Planned and organising surveys and other statistical collections for data analysis.

Used statistics, psrobability and risk theory to assess potential financial impacts.

Interpreted statistical data and prepared findings for publication.

Cash processor, First Bank

Lagos, Nigeria 2014- 2016

Debit and Credit customers account using Finacle after verifying data..

Resolved invoices queries and raised credit notes by communicating clearly and profenally.

Verified invoices against purchase orders to support smooth execution of month-end.

Created and edited spreadsheets to present complex data using Microsoft Excel.

Verified accounting records, following up outstanding transactions.

Examined financial documents to check totals, verify transaction accuracy and identify dis

crepancies.

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