Detail-oriented Data Storyteller and Analyst with extensive experience

Major Lewis

214-***-**** *****.*****@*****.*** linkedin.com/in/majorlewis

Detail-oriented Data Storyteller and Analyst with extensive experience in compliance and operations centered on global risk governance within the financial services sector. Proven track record of process optimization, program enhancements, and data- driven executive dashboards that provide key insights for implementing strategic initiatives and driving cost savings. I am seeking to leverage my skills in SQL, BI Tools, optimization, and project management to contribute to a dynamic organization committed to excellence and innovation.

SKILLS

● MS Office Suite

Visio

SharePoint

Project Manager

● SQL

● SAS

● Compliance

● Business Intelligence Tools

(Tableau, Power BI, Looker,

PowerPivot)

● Familiar with various

coding languages (Python,

HTML, Java, C++)

● Optimization

● Reporting

● Automation

● Project management

● Process improvement

● Training

● Planning

● Documentation

● Requirements gathering

● Troubleshooting

● Problem-solving

● Communication

● Scheduling

● Meeting deadlines

● Budget constraints

EXPERIENCE

Quoted Clothing

Operations Manager, Boca Raton FL July 2023 – Currently

• Manage day-to-day production operations, ensuring high-quality, timely output of orders.

• Monitor and optimize workflows for efficiency, from design approval to finished product.

• Troubleshoot any bottlenecks or delays in the production process to minimize downtime.

• Implement inventory control systems to reduce waste and ensure timely restocking of materials.

• Establish and enforce quality control processes throughout production to reduce errors or defects.

• Develop and manage the annual operations budget, keeping costs within company goals.

• Identify areas for cost-saving through process optimization or material sourcing.

• Prepare financial reports and provide updates on profit margins and cost-effectiveness. MoneyGram International

Risk Programs Manager, Remote July 2019 – July 2023

• Oversaw & maintained overall risk governance, global risk, and program assessments (internal program effectiveness assessments), and the data migration to the Google Cloud Platform GCP & implementation of Big Query.

• Transitioned program from consulting firm and expanded from single risk assessment to more than 40 Country and Licensed Entity jurisdictions for a cost savings of more than Five Million dollars a year.

• Developed and oversaw the compliance organization's global control and risk governance framework, including establishing standards and guiding principles for organizational risk tolerance.

• Partnered with key stakeholders within the Compliance Organization to document and communicate risks so the business could make appropriate business decisions, and provided guidance concerning risk, emerging trends, regulatory response, due diligence, and risk mitigation.

• Identified key risks and mitigating factors that impacted the company's product/services, geography, consumers, agents, and/or operations, and analyzed to identify and document risks, incorporating information from industry-accepted resources to provide appropriate business recommendations.

• Worked closely with management to develop risk assessments, implement programs and new requirements, and drive the implementation of recommendations regarding business & process optimizations, profit improvement, internal controls & compliance.

Compliance Analyst IV, Frisco TX September 2017 – July 2019

• Support global reporting in accordance with all legal and regulatory requirements regarding anti-money laundering, counter-financing of terrorism, and fraud prevention.

• Assist regional compliance teams by developing and maintaining tools & reports and conducting ad hoc analysis to detect and report trends and typologies related to suspicious activities.

• Design dashboards, models, and reports to convert data into actionable insights.

• Extensive work within SQL and MS Excel with data tables, pivot tables, slicers, timelines, and calculated fields. BCBSTX

Analytics Consultant, Richardson TX May 2014 – June 2017

• Produce external claims and membership ad hoc reports through rapid SQL development within the in-house workflow manager.

• Automation of external claims and membership routine reports.

• Work within Tableau to create dashboard reporting, and client-requested external claims and membership reports.

• Improved accuracy of current reporting SQL logic, automated reports, and extract reports. Bank of America

IT Business Analyst, Plano TX October 2013 – May 2014

• Daily analysis of large data sets utilizing SQL and advanced Excel skills, and daily BAU loan remediation, troubleshooting, and problem-solving loan modification exclusions.

• Responsible for the application of business and technical rules for FHA permanent loan modification exclusion remediation issues

• Created, modified/optimized multiple daily BAU reports of current workable inventory, and ad hoc reporting of daily issues of the loan population.

• Subject Matter Expert & Point of Contact for multiple exclusions; maintained, updated, and ensured accurate remediation processes for the exclusions.

• Assisted with smoothly and successfully implementing a new loan evaluation/modification engine. Epsilon

Business Systems Analyst, Irving, TX May 2012 – September 2013

• Business objectives/requirements gathering, technical understanding of internal systems and processes

• Analyze and document processes with a high level of accuracy

• Worked project lifecycle, from conception, requirements gathering, testing, user acceptance, and implementation

• Relate complicated technical systems into business language that the client easily understands

• Evaluated and made informed client suggestions from requirements gathered

• Maintained and expanded a customizable email platform to communicate an individualized message

• Provided BAU, ad hoc, weekly, and monthly reporting on the efficiency and effectiveness of 24 properties' customized email platform

• Conducted project kick-off meetings, client meetings, and internal project checkpoints BizNet Software

Intern, Dallas, TX August 2011 – May 2012

• Remote installations of software on client machines

• Independently self-taught the installation of company software for installation

• Assist with product development and testing/troubleshooting

• Weekly meetings on product development progress

EDUCATION

University of Texas at Dallas Master of Science - Executive Systems Engineering and Management Southern Methodist University Bachelor of Science - Management Science with a Minor in Business

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