Sr. Director Product Management and AI

PHILLIP YEICH

San Antonio, TX • 210-***-**** • ******@*******.***

STRATEGIC PRODUCT & INNOVATION OFFICER

Data-Driven Innovation • Digital Transformation Leader • Product Management Executive Strategic Partnerships • Customer Experience Executive • Tech-Enabled Solutions Enhanced NPS Scores • Launched AI Solutions • Grew Product Revenue • Identified Market Trends MIT Artificial Intelligence Business Strategy • Six Sigma Master Black Belt WORK EXPERIENCE

Yeich Consulting, LLC; San Antonio, TX Nov 2023 - Present Founder & President

• Partnering with organizations to navigate the complexities of modern product development/management and digital transformation in the AI world.

• Provide strategic vision with practical execution delivering measurable results impacting the bottom line to customer base.

• Leading organizations in the selection of appropriate AI products, and vendor selection, while protecting organizational branding.

• Identify and close strategic gaps between business strategy and technology capabilities, turning operational barrier into competitive advantages.

• Assisting organizations with the “buy/build/partner” assessment for high-tech SaaS solutions. ConvergeOne; San Antonio, TX Jan 2014 - Sep 2023

Senior Director, Product & Portfolio Management - AI

● Directed a global team of 9 and 45 indirect reports across Product Management, Business Analysis, Data Science, and AI Engineering while driving leading-edge advancements.

● Set a 4-product portfolio on track to yield $400M in 2023 revenue by leading enterprise innovation and evolvement for this leading IT services provider with $1.8B in annual revenue.

● Scaled portfolio by 43% YoY by analyzing market trends and customer challenges to ideate and deploy innovative solutions that drove significant business growth.

● Cut incident resolution costs by 90% by deploying internal monitoring systems and apps that increased issue responsiveness, ultimately elevating customer experience.

● Secured an outstanding NPS score of 80 across the product portfolio for 3 consecutive years.

● Delivered unmatched bot containment rates of 90%, outpacing the industry average of ~20%, by integrating digital/omnichannel self-service solutions powered by AI and ML technologies.

● Ideated and pitched forward-thinking solutions to trusted customers to pilot to determine market success before transitioning concepts to development teams.

● Explored and analyzed new market opportunities, identified risks, and created business cases to pitch to executive leadership and the Board of Directors.

● Launched the C1 Analytics product that captured and analyzed via AI conversational data in a data lake to advance customer reporting.

● Expanded revenue potential by building alliances and partnerships with dynamic IT companies and industry leaders such as Google, Salesforce, Amazon (AWS), and Microsoft (Azure). Resources Global Professionals; San Antonio, TX Jan 2013 - Jan 2014 Senior Business Management Consultant

● Operated as a Senior Business Management Consultant for a global consulting firm serving clients in 40+ countries with an annual revenue of ~$800M.

● Retained to consult on Lean Six Sigma, Business Intelligence (BI), and Enterprise Program Management with a US-based credit union.

● Fostered the strategic adoption and integration of multiple programs and technology tools, including the transition to speech recognition within an IVR platform. CVS Caremark; San Antonio, TX Aug 2009 - Dec 2012

Manager, Quality & Process Engineer / Innovation Engineer

● Enhanced quality assurance for a $322B/year Fortune 100 enterprise within CVS Health.

● Delivered $35M in YoY cost savings by streamlining internal processes.

● Enabled the high-quality fulfillment of ~12B prescription doses annually by overseeing process improvement programs across the 5 pharmacies that supported all mail-order prescriptions.

● Yielded a +75% improvement in fulfillment timeframe by identifying and implementing innovative technology tools that expedited internal processes.

● Navigated ACA changes by partnering with cross-functional teams and the Centers for Medicaid/Medicare Services (CMS) to modify regulations and minimize business impact. Prior Experience:

StudioC, Head of Product

Branch Banking & Trust (BB&T), Senior Group Manager – Product Management eCommerce SAS Institute, Senior Product Manager

EDUCATION

Bellevue University, Omaha, NE

Master of Business Administration

University of Texas, San Antonio, TX

Bachelor of Arts

TECHNOLOGIES, CERTIFICATIONS

Jira • DevOps • AI • Azure • Avaya • Cisco • Genesis • Salesforce • Google Cloud Platform Amazon Web Services (AWS) • Slack • Confluence • Git • HubSpot • Microsoft Teams Electronic Health Records Systems (EHR) • CRM Systems • Aha • Asana • MIT AI Business Strategy • Six Sigma Master Black Belt

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