Active Directory It Specialist

FLORENZ DAVID IT Specialist

661-***-**** **************@*****.*** Bakersfield, CA

CAREER SUMMARY

Experienced IT Administrator with a strong background in managing and supporting enterprise-level IT infrastructures, including Microsoft Endpoint Configuration Manager (MECM), software licensing, software asset management, Virtual Desktop Infrastructure (VDI) maintenance, and Active Directory management. Over 10 years of hands-on experience in ensuring seamless IT operations, optimizing system performance, and providing excellent software support across diverse platforms. Adept at maintaining security protocols, implementing IT solutions to streamline workflows, and supporting end-users with comprehensive software and hardware troubleshooting. A proactive professional skilled in managing software assets, maintaining compliance, and ensuring system reliability through effective VDI and Active Directory administration.

TECHNICAL SKILLS

Software Deployment Software Licensing Active Directory Troubleshooting Asset Management Software Troubleshooting MECM PROFESSIONAL EXPERIENCE

IT SYSTEMS ADMINISTRATOR / TECHNICAL SUPPORT LEAD Elevance Health Indianapolis, IN Jun 2017 – present

MECM Management: Oversee and manage Microsoft Endpoint Configuration Manager (MECM) to ensure efficient deployment of software, patches, and updates across the organization’s network, enhancing security and system performance.

VDI Administration: Administer Virtual Desktop Infrastructure (VDI) environments, including troubleshooting, configuration, and optimizing virtual desktops to meet end-user needs and ensure business continuity.

Active Directory Management: Maintain and manage Active Directory (AD) services including user and group account creation, password resets, permissions, and access control, ensuring secure and efficient user authentication across the network.

Help Desk Support & Escalation Management: Lead the help desk team in providing top-tier support by managing escalated tickets, ensuring timely resolution of complex technical issues, and maintaining high levels of customer satisfaction.

Software Support Guidelines: Develop and provide clear, actionable software support guidelines to the service desk team, enhancing first-call resolution rates and reducing escalation volumes.

Service Desk Collaboration: Work closely with the service desk team to provide ongoing training and guidance on troubleshooting methods, prioritization of incidents, and issue resolution techniques.

Incident Resolution: Actively engage in resolving critical or complex escalated tickets, collaborating with other departments when necessary to ensure issues are resolved within SLA.

Reporting and Documentation: Generate reports for management on incident trends, ticket volumes, and system performance metrics, suggesting improvements where applicable to streamline support processes. IT SPECIALIST NSC Global Los Angeles, CA Aug 2016 – Mar 2017

• Support Local User & Remote User

• Remote software using Team viewer, Skype for business, RDS Remote desktop Services,

• Bomgar

• Responsible Users issue Such application and hardware issues

• Manage Active Directory Password resets creating user profile assigning user proper groups delegations, limitations Application upgrades

• Application testing Voyager, Staff TRAK, One View,

• Operational break/fix support

• Manage Office 365, One Drive

• Managing ticketing system BMC Remedy Management

• Support Printers Mapping Uni flow Servers Badge Scanners

• Network Support /Wireless /VPN Cisco /RSA token

IT SUPPORT UCLA Healthcare Los Angeles, CA

Jun 2016 – Aug 2016

• Desktop Support, Break/Fix Support

• User support and training

• Hardware and software troubleshooting

• Anti-Virus, Virus tickets

• Security remediation tickets

• Application upgrades

• Application testing

• Operational break/fix support

• Project work, support which can include refresh or upgrades (Mac OS Windows XP to 7, 8, 10, Hardwareand Software)

• Troubleshoot, upgrade, install and support hardware and software at the desktop level

• Maintenance of hardware and equipment

• Desktop and laptop refreshes, PC Imaging

IT SUPPORT Alcatel-Lucent Enterprise USA, Inc Calabasas, CA Mar 2015 – Mar 2016

• Supports and Maintains Data Center

• Support Sun micro system Unix Solaris OS, Hp Server Windows Server 2012 Windows Server 2008 R2 Red HAT

• Responsible Backup tapes, Installation New Server, Cable Running

• Maintains, analyzes, troubleshoots, and repairs computer systems, Software, hardware and computer peripherals.

• Supports Remote users and End users

• Oracle, Java, Printers, SAP GUI, Doors, Siebel, IP Phones

• Support MAC PC &Microsoft Windows Xp &7 &10

• Hands-on support. LAN/WAN trouble planning, Telephony troubleshooting and maintenance.

• Computer hardware troubleshooting and network connectivity (Wireless and Ethernet)

• Generating tickets for end remote users Escalating issue to proper team

• Able to work with Remote users solve issues using Remote Desktop Connection /VPN

• Supports Printers Printer related issues (mapping, troubleshooting) EDUCATION

COMPUTER SOFTWARE TECHNOLOGY ITT Technical Institute in Sylmar 2015 – 2017 COMPUTER SCIENCE AMA University and Colleges in the Philippines 2004 – 2008 INTERESTS

Troubleshooting and Software Deployment: Enthusiastic about diagnosing and resolving technical issues, optimizing software deployment processes, and enhancing system functionality to improve user experience. Computer Systems and Technology: Passionate about exploring the mechanics of computer hardware and software, always seeking new ways to streamline performance and improve overall efficiency. Basketball: Enjoy playing basketball, which promotes teamwork, strategic thinking, and discipline—skills that are valuable in both personal and professional settings.

Computer Games: Avid gamer, particularly interested in strategy and war games, which enhance my critical thinking, problem-solving, and decision-making abilities.

Driving: Enjoys driving, using it as a way to unwind, explore new areas, and experience a sense of freedom. Carpentry: Passionate about carpentry, where I apply attention to detail and creativity to craft and build projects, allowing me to express my hands-on skills and patience.

Plants and Gardening: Love caring for plants and gardening, which fosters patience, attention to detail, and a sense of accomplishment as I nurture growth and development.

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