Human Resources Service Delivery

Home: Chicago, IL. - USA Phone: +* (***) *** - ***5

Email: ****.*****@******.***

DRIVING TECHNOLOGY THOUGHT LEADERSHIP WITH PROJECT & CHANGE MANAGEMENT

Over 24 years of top-level work experience in the USA, United Kingdom, West and East Africa, and Europe across large organizations (Fortune 1,000+ and high-growth startups). A Subject Matter Advisor (SMA) in SaaS functional, technical, and operational Business and Human Resources Technology service delivery (Workday, SAP, Oracle, ADP, BambooHR etc.), including People Data Analytics, HR Transformations, Enterprise Business Transformation (EBT) and change Management, and SaaS Cloud Project & Service Delivery Management with leadership and direct involvement in over 25 green and Phase X implementations and 22 Application Management Services engagements (AMS).

Areas Of Strength & Expertise EDUCATION

HR Cloud Strategy & Operations

Agile Development & Delivery

Workday ERP SME

Project Management

SaaS & SDLC Application Management

Analytics

Managed Services & Optimization

Doctorate Degree – Technology & Humanitarian Development

Master’s Degree – Information Technology

Certified Global Professional in Human Resources (GPHR®)

Certified Scrum Master (CSM)

Workday® Certified HCM Consultant

Workday® Certified Recruiting Consultant

Workday® Financials Certified

Workday® Certified Payroll

Workday® Certified Advanced Configurable Security Consultant

Workday® EXTEND Developer

Workday® PRISM Consultant

Workday® Studio Developer

Certified PRINCE2 Consultant

Professional Experience (summarized details)

Eagle-Schaide Inc.

2023 to present

A global business advisory and management leader

Solution Developer Leader – (Workday Advisory Services) – Healthcare Manufacturing Technology (Short term)

3direct reports People & Business Value Leadership

Workday Subject Matter Expert & Solution Developer – Responsible for turning key client insights and challenges into hands on delivered solutions to meet client/project operations needs across the Workday ecosystems (Workday HCM, Extend, Recruiting, Payroll, PRISM, Integrations & Studio, Talent & Performance, Financials – AP, AR, Procurement etc.).

DevOps Automated Testing Design - Develop automated testing with Selenium platform and open-source coding in GitLab for DevOps leverage

Workday Configuration - Configure and maintain existing Workday modules, including but not limited to Core HCM, Compensation & Rewards, Extend, Recruiting, Payroll, PRISM, Integrations & Studio, Talent & Performance, Financials – AP, AR, Procurement, Manage the US 401K plan.

Workday Professional Services Automation (PSA): Gather requirements, provide technical depth and Architectural expertise; and deploy custom workday solutions for Accounting, Tax and Audit professional services. Resolve and support PSA solutions across projects, strategic tools and initiatives to attract, retain, coach, mentor, and encourage employee and workforce diversity.

AI & Digital Solution Testing – Use Artifical Inteligence (AI) and automated solutions for solution development. Thoroughly test configurations through unit testing, SIT, E2E and facilitate user acceptance testing (UAT) across teams

Workday Implementation & Phase X - Lead Workday implementation and upgrade projects, including planning, scoping, testing, and deployment

Translate business needs into technical requirements and configure solutions that align with organizational objectives

Ability to document processes and construct useful demonstrations and knowledge transfers for business users

Troubleshoot and resolve production support configuration issues

HR Technology & Analytics SME: Deliver papers, publications, and public forum professional opinions as a leader of thought in HR Technology (across frontline OEM softwares e.g. Workday, Oracle, SAP, ADP, UKG, etc.). Guides and influences leaders across our industry client areas.

Deals, Sales & Business Development: Support for business outreach activities (RFPs, RFIs, etc.) in the sales cycle. Generate leads, use analytical, business enablement, and CRM and Contract Lifecycle mgt tools (Salesforce, Marketo, Mercury, Smartsheet, Agiloft, etc.) to drive sales pipeline and transformation efforts. Generate & manage deals >$5m and negotiate contracts and pricing strategy – AMS, Phase X, Optimizations etc.

Leading and driving of business value discovery and sales workshops with client leaders, CXOs, management, business process owners, etc. Create point of view (PoV) and vision around HR Technology and Data & HR Analytics across spectrum of platforms and HR verticals (Talent, Global Ops Mgt, Culture & Diversity, AI & Compliance, Taxation, etc.)

Deloitte

2021 to 2023

A “Big 4” global professional services consulting firm

Human Capital Leader – (Senior Manager/Director) Human Capital as a Service (Telecoms Media & Tech (TMT), Healthcare & Hospitality Industry Leader)

8 direct reports 300,000 global employees Over $275M HR Budget People & Client Value Leadership

Human Capital as a Service, SaaS Workday Optimization AMS Subject Matter Architect Leadership– Structure client engagements, develop SOW, respond to RFP, RFI, and Orals and other sales cycle activities. Provide client project executive leadership. Lead workday cloud implementations, and application management services (AMS) for Workday, Oracle PeopleSoft & and SAP. Phase 0, Phase X, etc. Deliver optimization through health checks and integrated SaaS tools.

Manage Features, Release Management & Health Check Engagements. Provide thought leadership for practice and on client issues. Architect and solution enhancements & and optimizations as Workday SME (across Workday HCM, Payroll (US), Recruiting – also with Visier, Eightfold, Greenhouse 7 Bridge, Talent & Performance Management, Integrations, Security & Advanced Security, Total Rewards, Workday Financials), BIRT, and Reports & Dashboards. Lean & Agile accelerated delivery methods for Project Mgt.

Workday Solutions & Product Management: Owner for Workday HCM, Recruiting, Security & Talent management continuous product improvement and client experience. Integrated ServiceNow support.

Global Service Delivery Optimization: Drive delivery of biz value & and client solutions with continuous improvement and zero cost of quality. AWS cloud service optimization.

Sales, Business Development Key Accounts Management: Effectively execute all value-based activities in the sales cycle. Maintain and manage top-tier relationships with client accounts. Drive sales using analytical tools (Salesforce etc.)

Global Project & Change Mgt - Support the development of new value assets, tools, and collateral, helping develop the practice.

Opportunity & Pipeline Development – Drive business development and opportunity pipeline for revenue over $100Mn.

Talent Management & Rewards Thought Leadership & Industry Trends: Deliver public works and provide strategic and theoretical construct to leading industry challenges and trends. Lead research and analysis and solution delivery.

Strategic Leadership Business Advisory: Advises CxO's, VP(s), SVP(s), and other senior management on HR policy and program matters, making or recommending appropriate decisions, which may be significantly complex.

Business Excellence, People Experience & Service Delivery Management: Develops concepts, techniques, and standards for flawless execution of the delivery of various HR services including succession planning, talent acquisition, performance management, compensation planning, and leadership development.

Accenture

2019 to 2021

Top global management consulting giant

Manager – Digital Transformation (HR) Change Management & Global Application Management Services

5 direct reports 674,000 global employees Over $8M Transformation & Change Tech Architecture total completed project value

HR Transformation People Plan, Organizational Leadership & Design Culture, Communication & Change Management – Provided strong organizational leadership for the People function, lead organizational effectiveness strategies for the business (M&A, etc.).

Digital HR Global HR Operations & Strategic Partnership (HRBP) - Collaborate with HR to create and maintain Workday Roadmap with the intent to extend the value of Workday (functionality, new capabilities). ServiceNow roadmap.

HR Technology HR Analytics, Digital Transformation HR Consulting– Develop critical global data-driven HR business insights to drive business decisions/interventions and improve HR’s strategic business value. Developed BIRT & Dashboards

Workday Architect & Solution Developer: Plan and oversee the quality of user stories and requirements gathering, solution design, and implementations for Workday HCM, Payroll (US), and Recruiting (Greenhouse, Eightfold, Visier, and Bridge LMS)

Workday SME (across Workday HCM, Payroll (US), Recruiting, Talent & Performance

WD Tester - Develop Test scenarios for Workday solution testing with or without automated testing solutions.

User Requirements Gathering - Lead key BP and change request functional requirements gathering sessions, collaborating with cross-functional teams in the planning, design, development, and deployment of projects and product enhancements for Workday HCM, Perf Mgt, Recruiting, WD Financials, and US Payroll, Compensation & Rewards

Workday Advanced Configurable Security Administration - Redesign tenant security architecture by implementing appropriate solutions using User/Role-based security and intersections/segments/aggregates etc.

Workday Payroll Processing & Configuration – Lead payroll BP support including PICOF/PECI other Payroll data administration (on-cycle and off-cycle).

Corporate Data Governance - Created data standards and business rules. Established and governed an enterprise data governance implementation roadmap including strategic priorities for the development of information-based capabilities. Identified new business opportunities about the use of information assets to achieve efficiency. Coordinated external data sources to eliminate redundancy.

HRIS Leadership Consortium (a Chicago-based pro-bono forum)

2016 to Present

A leading Chicago HRIS professional forum

Vice President – HR Digital & Advisory Communications Project & Change Management

Cabot Microelectronics Corporation - currently known as CMC Materials

2019 to 2019

A leader in the global semiconductor and specialty chemicals industry

Senior Manager: HR & HRIS

5 direct reports approx. 8,000 global employees HR Technology Leadership Cloud Security Diversity & Inclusion

Global HR/HRIS Strategic Leadership Global Talent Mobility: Provide HRIS strategic direction for Workday, ADP, ServiceNow, and UltiPro across LATAM, EMEA, and North America to harmonize SOP.

Global HR Transformation & Project Operations Leader Organization & Change Management: Act as SME for Global HR Transformation and project management.

Workday Architect & Solution Developer: Gather requirements, design, and implement custom solutions across Workday HCM, Payroll (US), Recruiting, Talent & Performance. Documenting reporting requirements and deploying reports including Advanced Report Writer (BIRT), and Calculated Fields.

Workday Payroll (US) & ADP Support: Support Workday HCM and ADP Payroll settlements for bi-weekly.

WD Integrations – Manage over 22 integrations including WD Studio, XML/XSLT, and document transformations.

In-House Workday Solutions SME – Lead design of new solutions, testing, and deployment for Workday Security, HCM, and US Payroll.

PricewaterhouseCoopers, PwC (USA)

2018 to 2019

A “Big 4” global professional services consulting firm

Human Capital HR Transformation Lead

People & Organization Development Human Capital Advisory HCM Solutions Change Management

HR Technology: HCM, Absence, Payroll & Integration Techno-Functional Engagement Management: Lead Analysis, Planning, Design, Build & Configure, Test & Deploy for HRIS solutions (Workday, SAP).

Digital Accelerator Opportunity Evaluation & Mainstreaming: Work with decision-makers to explore and manage projects/client accounts spend with KPI/SLAs. Drive delivery of client value with zero loss due to rework.

SOW and Contracting: Draft SOWs and articulate responses to RFIs, RFPs within scope.

Lead Application Management Services (AMS) for operations support for multi-industry clients (Communications, Technology Government & Insurance) in WD for WD HCM/Recruiting/Reporting and Security.

Client & Project Management - Make client presentations and communicate with leaders and stakeholders.

Application Development: Implements and manages applications in line with SDLC, PDLC, and APM best practices.

WD Calculated Fields & Integrations – Create and maintain calculated fields, and XML/XSLT transformations.

WD Recruiting & Integrations: Configure and maintain WD Recruiting BP and Background check integrations.

Release Management Support: Lead in testing for semi-annual WD updates, releases, and upgrades.

Eagle-Schaide Inc. (USA)

2017 to 2018

A bouquet consulting firm, providing specialized services in HR Advisory, Cloud & ERP Technology, and change management

Senior Director: HR Technology, Talent & Change Management

Healthcare Energy Hospitality, Manufacturing & Finance Advisory Human Capital Strategy & Technology Advisory

Advisory - Talent Management, Recruitment, Learning & Development, Performance Management: Owner of all people development initiatives (Capability Builder). Revenue & net new pipeline responsibility of over $50Mn. Designed Talent Management Analytics & Reporting. Attract, Recruit, Onboard, Right Place.

Workday Business Process Optimizations: Leveraging business knowledge, best practices, and expertise to identify opportunities for process improvements, including short-term and long-term product strategies.

WD HR Transformation Change Management: Design change management strategy and approach.

Manage and maintain over 185 integrations (EIB – Inbound/Outbound, WBN, Regulatory 3rd Party Data Integrations), XSLT, and integration issues troubleshooting and solutioning.

Develop Test scenarios for Workday solution testing with or without automated testing solutions.

User Requirements Gathering - Lead key BP and change request functional requirements gathering, collaborating with cross-functional teams in the planning, design, development, and deployment of projects and product enhancements for Workday HCM, Perf Mgt, Recruiting, WD Financials, US Payroll, and Reports (BIRT).

Workday Advanced Configurable Security Administration - Redesign tenant security architecture by implementing appropriate solutions using User/Role-based security and intersections/segments/aggregates etc.

Workday Payroll Processing & Configuration – Lead payroll BP support including PICOF/PECI on/off-cycle.

Pan Ocean Oil Corporation

2008 to 2017

A joint venture (JV) owned Oil & Gas exploration and production (E&P) company with over 40,000bopd

Manager: HR Business Partner (Technology Shared Service Operations)

11,000 employees 12 Nationalities Digital & HR Transformation Org Design Workday & SAP ERP HCM Leader

Previous Roles:

Senior Manager: HR Consultant – Change Management Talent Management

Project Manager (Job Evaluation, HRIS – SAP HCM, HumanManager, Workday HCM, Microsoft Suite)

Corporate Direction, HR Services & Strategy: Developed strategic consultation with Business Leaders and stakeholders to enhance the distilling of effective Business Policies.

Workday HCM, Integrations & Recruiting Solutions Architect: Designed Business process and custom integration (EIBs, Studio, WBN, PICOF, PECI to third parties across Performance &Talent Mgt., Recruiting & HCM. Developed BRIT Reports

HR Technology Analytics Project & Change Management: Responsible for leading analytics knowledge base & and capability development on HR Technology like SAP ERP HCM, SAP BI/BW, Oracle HCM, and WORKDAY ERP.

Workday Advanced Configurable Security Architect: Gather requirements for security permission and configure appropriate domains and business process access based on requirements.

Transformation, Project & Change Management: Designed fit-for-purpose transformation plans that aligned with corporate vision and objectives. Facilitated flawless execution of transformation program, project and change management of all transformation programs, including HR Services such as talent acquisition, performance management, talent reviews, and compensation planning.

Business Process Optimization & Performance Management People & Culture Strategy: Led senior management in developing and implementing client-area integrated people and culture strategy

Other Career Highlights

1. Accenture (2005 to 2008)

Top global management consulting giant

Senior Management Consultant - Talent & Organization Design HR Technology Comms & Change Management

186,000 global employees HR Transformation & Org Redesign completed project value

“Jake has a wealthy and rare mix of industry experience and global exposure that easily distinguishes his business leadership and execution mentality.”

“He is gifted, and a thorough-bred digital and technology resources leader.”

“Jake is a trusted leader and strategic people partners.”

“He is insightful, a true member of thought leadership and a progressive – dedicated to HR & FIN digitization & transformation, continuous service delivery & people experience improvement”

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