Sales Manager Geek Squad
Resume:
Results-driven IT Sales Manager with a proven track record of leading sales teams to exceed set
objectives. Skilled in providing training and professional development, creating sales goals, and fostering quality relationships with clients and customers. Excited to leverage expertise in information technology and leadership to drive sales initiatives and increase company growth and revenue.
Work History
08/2024 –
Present
01/2020 –
08/2024
Geek Squad Health Device Technician
Best Buy Geek Squad – Charlotte, NC
Diagnose, troubleshoot, and repair home health
devices, ensuring functionality through
comprehensive system testing and updates,
including firmware and BIOS installations.
Maintain compliance with HIPAA standards while
adhering to biohazard and safety protocols to
protect patient confidentiality and safety.
Manage inventory of health devices at satellite
locations, ensuring a consistent supply of ready-
to-use units for seamless new patient
onboarding.
Manager of IT & Sales
WorldCare Pet Transport – Darien, CT
Directed collaboration across Sales and IT
departments to achieve sales goals, driving the
sales department’s success and reporting on key
metrics to track annual and monthly progress.
Fostered strong relationships with clients and
partners, delivering exceptional customer
service while aligning internal teams with
customer expectations.
Managed departmental budgets, balancing IT
and sales priorities to maximize profitability and efficiency.
Developed and implemented a high-impact
sales strategy that secured the company’s
largest account, contributing 32% of total
revenue.
Personal Info
Location
Charlotte, NC, 28215
Phone
******.*******@*****.***
Education
Computer Science &
Engineering - Bachelor
University of Connecticut
Awards &
Certificates
Consumer Electronics
Manufacture Repair
Certification
Geek Squad
IT Support Professional
Google Cloud Platform
HubSpot Sales Hub
Software Certification
HubSpot
Beacon of Excellence
Award
WorldCare Pet Transport
Jester George
04/2017 –
12/2019
01/2016 –
01/2017
01/2015 –
01/2016
01/2013 –
01/2015
Relocation and Technical Advisor
WorldCare Pet Transport – Darien, CT
Managed customer relocation services, ensuring
a seamless experience while maintaining strict
budget adherence.
Analyzed lead data to identify trends and
created actionable insights to support sales
strategies.
Delivered personalized customer support,
resolving complex issues and coordinating travel
arrangements with high attention to detail.
Customer Service Representative
Dollar Thrifty Rent-A-Car – Miami, FL
Increased customer satisfaction through
personalized service, resolving concerns and
upselling products to enhance revenue.
Proactively managed rental reservations and
fleet availability, ensuring seamless operations.
Senior IT Support Specialist
G-Tech Solutions – Miami, FL
Provided exceptional service to clients by
addressing technical challenges promptly and
minimizing disruptions to business operations.
Led client onboarding processes, fostering
positive relationships and ensuring seamless
technology integration.
Designed and implemented disaster recovery
protocols, ensuring data integrity and reliability. Assistant Director and Tech Coordinator
College Summit Peer Forward – New Haven, CT
Coordinated with stakeholders to strengthen
institutional partnerships and optimize resource
use.
Delivered performance evaluations and
mentorship to team members, supporting growth
and achieving program goals.
Skills
Effective Leadership
Exceptional
Communication Skills
Conflict Resolution
Customer Relations
Project Management
Microsoft Office 365
Server Management
Project Management
Performance
assessment and
coaching
ServiceNow & Jira
Ticketing
Sales and IT SOPs
Sales Forecasting
Project and Team
budgeting
Salesforce
HubSpot
ACT! CRM
Microsoft Teams
Power BI & Power
Automate
Google Analytics
Excel
Data Analytics
Python
Agile
Microsoft Dynamics
365
Microsoft 365
Administrator
Amazon Web Services
(AWS)
Microsoft Server
Manager
Azure
.
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