Customer Service Data Entry
Resume:
Steve Peters
Ph: 352-***-****
Email: *************@*****.***
Career Objective:
To obtain a position in Customer Service that will enable me to contribute my professional experience in an established Organization, Detailed oriented professional with over 10 years’ experience and proven knowledge of Customer communication. Customer retention and Customer satisfaction.
Summary of Work History:
* Radial Incorporation / Melbourne, Fl
Duration: June 2019 to Present
Designation: Customer Service Supervisor
Address customer courteously using suitable methods and problem-solving skills.
Updated and maintain Database with accurate Customer information and timely Data Entry
Maintain knowledge of Company products to provide helpful suggestions and recommendations to Customers.
Remained opened to feedback from Office Managers and Peers to build and improve skill set.
Utilize automated systems to log and retrieve Call information.
Investigate and researched issues to determine root causes and appropriate resolution methods.
Handled numerous phone calls from dissatisfied customers.
* Circle K / Melbourne, FL
Duration: 2015 to June 2019
Designation: Assistant Manager
Recruiting, Interviewing, Training, Coaching and supervising positive and enthusiastic Employees.
Developing, managing and assigning tasks appropriately to ensure that the store is clean and adequately stocked, Organized and well maintained to Company Standards.
Analyzing daily sales and expense information and taking appropriate action to maximize sales and net profits.
Budgeting and forecasting Profit & loss lines and understanding and managing merchandise margins.
Accurately completing daily paperwork, executing fuel pricing strategies, receiving and verifying vendor deliveries, creating and changing work schedules as needed, etc..
Controlling Inventory.
Reaching desired objectives by evaluating and developing specific action plans that address the needs of the store.
* Organization: Tacoma Mall / Tacoma WA
Duration: 2002 to March 2017
Designation: Unarmed Security Guard
Checking Doors, windows, gates and lifts of the premises and performing patrolling duty..
Checking for leakage in water pipes, draining systems etc. And reporting to the maintenance department.
Serving as a detergent to suspicious and criminal activities.
Using smartphone and security communication devises for interacting with colleagues and passing information.
Responding to emergency calls and taking immediate action for fire, medical assistance and damage to properties.
Educational Summary:
High school Diploma, Associates Degree / psychology, Unarmed Security license
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Steve Peters
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