Customer Service United States

Williamettia Scott

Nationality: African American

Address: **** ******** *****, ****** *****, United States Phone number: 773-***-****

Email address: ************.*.*****@*****.***

Personal Information

Work experience

01/2023 – present

Temple, Usa

Receptionist

Mac Haik Chrysler Jeep Dodge Ram

Managed a high-volume switchboard system, efficiently directing and screening an average of 100 incoming calls daily for a busy corporate office. Maintained a welcoming and professional reception area, consistently ensuring cleanliness and organization while providing exceptional customer service to all visitors and staff.

Assisted with administrative tasks, including mail distribution, recordkeeping, and ordering office supplies, resulting in streamlined workflows and improved office efficiency.

Provided exceptional customer service by warmly greeting and assisting visitors, ensuring a positive first impression and delivering a high level of professionalism. Managed a multi-line phone system, efficiently answering, screening, and directing calls to appropriate personnel, resulting in improved communication flow and reduced wait times for callers.

Handled a high volume of inquiries via email and in person, promptly addressing and resolving issues or directing them to the appropriate department, enhancing overall efficiency and customer satisfaction.

Maintained an organized reception area, including managing visitor sign-ins, coordinating appointments, and managing conference room schedules, ensuring a smooth operation and creating a welcoming environment for guests. 09/2010 – 05/2015

Chicago, United States

Caregiver nanny transport

Self employed

Provided attentive and compassionate care for children, ensuring their safety and well-being throughout daily routines and activities. Maintained a clean and organized living environment for the children, ensuring their comfort and promoting a positive atmosphere.

Planned and implemented educational and recreational activities, fostering children's physical, cognitive, and emotional development. Facilitated timely transportation to and from school, extracurricular activities, and medical appointments, ensuring punctuality and the children's comfort and safety during travel.

05/2011 – 05/2012

Highland Park,

United States

Owner-Operator

Glenview Frames

Successfully managed all aspects of daily operations as an Owner-Operator, including business development, financial management, and customer relationship management.

Implemented cost-effective strategies to improve efficiency and reduce operational expenses, resulting in a 15% increase in profit margins within the first year. Maintained a flawless safety record by adhering to all transportation regulations and implementing rigorous maintenance schedules for equipment, ensuring optimal Work experience

performance and minimizing downtime.

Built a loyal clientele by delivering exceptional customer service, consistently meeting delivery deadlines, and resolving any issues promptly, resulting in a high rate of customer satisfaction and repeat business. 01/1999 – 04/2010

Chicago, United States

Customer service supervisor

United States Postal Service

I am a strong communicator. In a team setting, it’s important to keep everyone engaged, to foster team spirit.

important to make everyone feel part of the solution to achieve a smooth operation. Responsible for scheduling of 110 employees in retail, mail distribution in house and onto carrier delivery routes.

Designed a rotating scheduler for carrier routes to complement new route management software.

Maintain carrier routes, split assignments,overtime budget, training of new hires. Responsible for effective route design,street observation by auto and foot quarterly. Input mail flow data, produce and submit timely reports. Perform disciplinary action per labor contracts.

Handle timekeeping, scheduling of vacation, personal time off and sick time. Performed financial audits of retail operation, including cash counts, stamp inventory. Close out daily financials,submitting nightly deposits. Initiate workman’s compensation injury forms, and follow up. Successfully supervised a team of 115 customer service representatives, ensuring optimal performance and adherence to company policies and procedures. Implemented a new training program, resulting in a 20% increase in customer satisfaction ratings within the first three months. Led weekly team meetings to provide coaching and feedback, resulting in a 15% improvement in first call resolution rate.

Successfully led a team of 15 customer service representatives, ensuring high levels of productivity and customer satisfaction by implementing effective training programs and performance evaluations.

. Collected info on business customers failure you pay for post office box services. Of the 12 companies, 10 paid for services in full within 30 days. 100% paid within 45 days.

Education

08/2013 – 12/2013

Chicago, United States

Accelerated phlebotomy Certificate

Wright College-City Colleges of Chicago

09/1994 – 06/1998

Chicago, United stayes

English-American sign language Bachelor

Columbia College of Chicago

09/1973 – 06/1978

Chicago, United states

Advertising /English None

Columbia College of Chicago

09/1972 – 06/1973

Chicago, United states

English /Photography

Mundelein College ( now Loyola University)

Skills

Office machines

Professional

Multi line phone system

Professional

Typing

Limited

Driver

Professional

Skills

Contact this candidate