Business Analyst/ Project Management

Bethsheba (Priya) Caleb

Sr. Business Analyst Business & Systems Analysis Project Management

Phone: 240-***-**** Email: ***********@*****.*** LinkedIn: Priya Caleb

PROFILE SUMMARY

Results-driven Sr. Business Analyst with over 19 years of experience in business analysis, project management, and system development. Adept at eliciting requirements, creating functional specifications, and managing enterprise-level applications. Skilled in developing wireframes, prototypes, and metadata repositories to enhance system usability and efficiency. Proven track record of streamlining workflows, optimizing system functionality, and leading cross-functional teams to successful project execution. Expertise in Agile methodologies, change management, SharePoint administration, and user acceptance testing (UAT). Strong analytical and problem-solving abilities with a focus on improving business processes and ensuring seamless technology integration.

CORE COMPETENCIES

Expertise in gathering, documenting, and analyzing business and system requirements

Skilled in planning, executing, and overseeing projects to ensure timely and successful delivery

Experience in streamlining workflows and enhancing efficiency through data-driven solutions

Ability to create comprehensive documentation: requirements, process flows, and user guides

Adept at engaging with cross-functional teams to align business needs with technical solutions

Knowledgeable in structuring, managing, and maintaining data integrity for enterprise systems

Proficient in designing interactive mockups and user interface concepts using industry-standard tools

Skilled in conducting system validation, functional testing, and user acceptance testing (UAT)

SKILLS HIGHLIGHTS

Business & Systems Analysis Requirements Gathering & Documentation Functional & Technical Specifications

Process Improvement & Optimization Project & Program Management Change Management

Agile & Scrum Methodologies Waterfall Methodology Stakeholder Communication

Data & Metadata Management Data Analysis & Reporting Metadata Management

Customer Relationship Management IT Governance & Compliance Risk Assessment & Mitigation

Project Management: Project Coordination, Project Schedule, Project Supervision

Training & Technical Assistance: Meeting Planning, Training, Stakeholder Engagement, Virtual Workshops, Workflow, End User Relationships

Project Systems: Scheduling Systems, Requirements Analysis, Axure RP, Software Documentation JIRA, Gitlab, Devtrack, MS Visio, Word, Excel, SharePoint

Software Design & Development: Business Analysis, Process Flow, Software Testing, User Acceptance Testing

Methodology: Design Thinking, Usability Interviews & Testing

Training Development Support: User Manuals, FAQ

Quality Assurance: Quality Control, Data Collection Validation

CERTIFICATIONS/LICENSURES

Certified SAFe 5 Product Owner/Product Manager 2021

Master in Business Analysis Villanova University 2009

PROFESSIONAL EXPERIENCE

Westat 2012 – 2025

Sr. BUSINESS ANALYST/PROJECT MANAGEMENT WesCARI (Computer Automated Recording Interview CARI Medical Expenditure Panel Survey MEPS AHRQ - NIH

Elicited and gathered business and system requirements from stakeholders to define project objectives efficiently.

Designed interactive wireframes and prototypes using Axure to visualize system functionalities before development.

Developed comprehensive functional requirement documents ensuring alignment with project and business goals.

Defined, managed, and tracked database variables for accurate field name mapping and data consistency.

Supported project staff during development, providing technical guidance and issue resolution assistance.

Utilized JIRA and Devtrack to manage and prioritize change requests throughout the project lifecycle.

Maintained and enhanced project-specific SharePoint sites to improve collaboration and documentation access.

Key Accomplishments:

Streamlined UAT efforts, decreasing testing defects by 25% through enhanced test case documentation.

Increased project efficiency by 20% by implementing an optimized change request tracking system.

Sr. BUSINESS ANALYST Field Interviewer Recruitment Module (FIRM) Medical Expenditure Panel Survey MEPS AHRQ - NIH

Documented existing As-Is processes to assess required changes for improved system functionalities.

Defined project scope with stakeholders to align development goals with business expectations.

Developed structured action plans detailing milestones, deliverables, and responsibilities for all project phases.

Implement process improvements and monitor project changes for efficiency and compliance.

Analyzed system updates and recommend optimization strategies for performance enhancements.

Key Accomplishments:

Increased project efficiency by 35% through implementing automated tracking and reporting mechanisms.

Minimized requirement changes by 25% by enhancing stakeholder collaboration and early engagement.

Sr. BUSINESS ANALYST WesColectica Medical Expenditure Panel Survey MEPS AHRQ - NIH

Collected business requirements from key stakeholders to define metadata tool customization needs.

Configured Colectica metadata repository to align with project specifications and research requirements.

Organized and participated in weekly project meetings to track progress and resolve roadblocks.

Authored detailed user guides for the WesColectica website to improve adoption and usability.

Validated metadata accuracy and ensured compliance with Data Documentation Initiative (DDI) standards.

Key Accomplishments:

Increased system adoption by 45% by improving user guide documentation and training resources.

Accelerated project delivery timelines by 20% by optimizing metadata import/export processes.

Sr. BUSINESS ANALYST Specwriter 4.0 Metadata System Medical Expenditure Panel Survey MEPS AHRQ - NIH

Developed and prioritized feature enhancement requests for SpecWriter 4.0 upgrade roadmap.

Established structured prioritization frameworks to evaluate and sequence upgrade wish list items.

Defined and maintained a detailed project schedule to ensure timely execution of deliverables.

Collaborated with project teams to monitor progress and ensure completion of key action items.

Performed impact analysis for new features to assess benefits and implementation feasibility.

Key Accomplishments:

Improved system performance by 25% by optimizing feature prioritization and upgrade planning.

Reduced deployment issues by 40% by refining testing and validation processes before implementation.

Sr. BUSINESS ANALYST, SHAREPOINT ADMINISTRATOR Medical Expenditure Panel Survey MEPS AHRQ - NIH

Conducted stakeholder meetings to understand and document project objectives and system needs.

Facilitated requirements gathering sessions to ensure alignment between business goals and solutions.

Authored comprehensive requirement documentation to guide system development and implementation.

Designed business process models using Axure to visualize workflows and system interactions.

Managed and supported system integration testing (SIT) and user acceptance testing (UAT).

Key Accomplishments:

Reduced requirement discrepancies by 35% by implementing structured documentation processes.

Increased survey accuracy by 30% by refining system validation and error-tracking mechanisms.

Sr. BUSINESS ANALYST American National Election Studies (ANES) University of Michigan

Led requirements gathering meetings with project staff to define system and research needs.

Documented stakeholder requirements and system functionalities to ensure clear project execution.

Designed business process workflows in Axure to enhance project visualization and planning.

Created interactive prototypes and requirement specifications for system enhancements.

Key Accomplishments:

Improved system usability by 35% by refining wireframe designs based on user feedback.

Increased data accuracy by 25% by enhancing system validation and error-handling mechanisms.

LEAD BUSINESS ANALYST Gates Foundation Education Feedback Study BMGF

Elicited and documented project requirements to align with education feedback study objectives.

Developed interactive wireframes and prototypes using Axure for visual representation of functionalities.

Authored detailed functional requirement documents to guide development and implementation teams.

Maintained and supported SharePoint sites to facilitate collaboration and document management.

Key Accomplishments:

Increased project efficiency by 30% by improving requirements documentation and stakeholder collaboration.

Enhanced data consistency by 25% by refining database variable management processes.

TCSC 2010 – 2012

SENIOR BUSINESS ANALYST SHAREPOINT – OCICB NIH

Gathered and documented requirements to optimize SharePoint deployment and functionality enhancements.

Created detailed functional specifications to ensure clear project execution and development alignment.

Organized Technical Advisory Group (TAG) meetings to facilitate stakeholder collaboration and feedback.

Performed testing and facilitate UAT to validate SharePoint features and custom solutions.

Developed migration roadmaps for transitioning from SharePoint 2007 to SharePoint 2010.

Key Accomplishments:

Reduced migration time by 35% by optimizing roadmap strategies and automation processes.

Improved user adoption by 40% by implementing comprehensive training and support materials.

Altum, Inc. 2005 – 2010

BUSINESS ANALYST – OMB NIH

Gathered requirements for implementing and customizing a web-based budgeting system.

Supported implementation, training, and adoption of InforPM BPA for enterprise budgeting.

Provided production support, resolving system issues and optimizing performance.

Led project meetings, managing schedules, and ensuring on-time project execution.

Key Accomplishments:

Created process flow diagrams in MS Visio to document system workflows and improvements.

Increased system adoption by 35% by enhancing training materials and user support.

EDUCATION

Bangalore University – India

BS, Journalism, Communication 2000

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