Customer Service Support
Resume:
ARIYANAH NELSON
CONTACT
***************@*****.***
PROFILE
Self-driven, dedicated individual with 5 years of providing exceptional customer service. Proven ability to manage daily operations, maintain high standards of hygiene and quality, computer proficiency, and ability to work in a fast-paced environment.
EDUCATION
Highschool Diploma
Pebblebrook Highschool
Mableton, Ga
Clark Atlanta University
Atlanta, Ga
KEY SKILLS
Great customer service
Managing skills
Excellent communication
Great Teamwork
Dependable
Strong work ethic and time management
Organized
INTERESTS
Writing
Meditation
Health
Cosmetics
Art
EXPERIENCE
Sears, Stockbridge, Ga
Loss Prevention
Monitored security systems for theft and potential security risks
Reviewed and documented incidents of theft and other fraudulent activity.
Active floor surveillance
Attentively patrolled if needed.
Red Martini, Buckhead, Ga
Server/ Hookah server
Greeted guests, explained specials, and made recommendations.
Took food orders and served food and beverages
Provided excellent customer service.
Attentively ensured a positive dine in experience.
Prepared, delivered, and sanitized hookahs thoroughly in a timely manner.
Urgent Care, Alpharetta ga
Receptionist / Customer support
Managed medical records
Answered incoming phone calls while handling them appropriately
Scheduled follow up appointments
Verified insurance and patient information.
Delivered great communication and customer satisfaction.
Basic knowledge of web technology.
Juiceheads ATL / Tribe Lounge, Buckhead, Ga
Assistant Manager
Managed a team of 5 while maintaining a clean workspace in the food industry.
Trained new staff members in product knowledge, selling techniques, and customer service skills.
Performed team member duties as required.
Prepared sanitized and delivered hookah safely to customers.
State Farm, Atlanta, Ga (Hybrid)
Technical Support Associate
Answered a constant flow of calls.
Used various software tools to manage customer interactions.
Handled difficult customers and stressful situations calmy making customer satisfaction a priority.
Basic computer knowledge.
Troubleshooted technical issues.
Identified opportunities to offer additional services that meet customer needs.
Spice House, Buckhead, Ga
Server
Greeted guests, explained specials, and made recommendations.
Took food orders and served food and beverages
Provided excellent customer service.
Attentively ensured a positive dine in experience.
Prepared sanitized and delivered hookah safely to customers.
Grits and Eggs Breakfast Kitchen, Buckhead, Ga
Host
Seated and welcomed guests with a smile.
Handled takeout orders.
Keep the front of the house clean, organized and presentable
Answered incoming phone calls and made reservations
Maintained an accurate wait time.
Contact this candidate