Human Resource Mental Health
Resume:
Contact
Magnolia, DE *****
************@*****.***
www.linkedin.com/in/kimsherwood
(LinkedIn)
Top Skills
Contract Review
Contract Management
Training/Instructor
Human Resource Management
Negotiation and Problem-Solving
Internal Control Management
Policy/Procedure Development
Compliance Audits
Grant Management/Report Writing
Languages
English (Native or Bilingual)
Certifications
Certified Mediator
Certified Paralegal
Accredited Business Communicator
Kim Sherwood
Summary
I am a quintessential Legal/Compliance Administrator with over 30 years of knowledge and expertise. Progressive leadership experiences have created a passion for me that surpasses business objectives via world-class risk, compliance, and excellent operational initiatives. I am seeking a forward-thinking company that can utilize extensive expertise, strong Legal/ Compliance dynamism, and articulate communication skills. I am dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.
Experience
Department of Health and Social Services
Division of Substance Abuse and Mental Health (DSAMH) New Castle, DE
Planner III 05/2022- present
• Analyze and assess data, problems, and issues and their impact on programs, plans, or the current environment
• Develop recommended courses of action for public and private decisions in formal plans and policies including policy statements, budget allocations, regulations, and/or legislation to affect and facilitate change and reach objectives.
• Liaise with other departmental heads to ensure that all business operations are in line with business policies.
• Develop risk management strategies and design control systems to address cases of violation of internal business policies.
• Analyze internal business systems to ensure compliance with industry regulations and ethical standards.
Division of Social Services, New Castle, DE
Contract Manager
• Draft, evaluate, negotiate, and execute contracts
• Developed and assisted with Compliance Audits of supported Units.
• Establish and maintain supplier relationships by serving as a single point of contact for contractual matters
• Manage record-keeping for all contract-related correspondence and documentation
• Assisted in the consolidation of the multi-state project as well as created processes and procedures for administrative and operational functions. Monitor and complete contract close-out, extension or renewal, as appropriate
• Communicate contract-related information to all stakeholders CSL Plasma, Inc.
Compliance and Quality Manager 07/2021-05/2022
• Manages Compliance Program effectively prevents and/or detects a violation of law, regulations, organization policies, or the Code of Excellence/Conduct.
• Ensure the center is “inspection ready” at all times by managing adherence to Standard Operating Procedures (SOPs), compliance policies, and the quality system, utilizing sound Quality principles, self-inspection learnings, non-conformity discovery, and appropriate remediation.
• Manage site Quality Control program including but not limited to calibrations management, monitoring of compliance to defined processes e.g. sampling, competency checks, Key Performance Indicators (KPIs), trending and analysis of KPIs, root cause and failure mode impact assessment, and change management
• Upon proper review with center and quality management, recruit, hire, conduct performance reviews, and enact corrective actions, up to and including termination
• Participate with management to develop programs and methods to streamline center processes resulting in improved customer/donor service, product yields, and financial results while maintaining compliance and quality Ashley, Inc.
Compliance Manager 06/2020-05/2021
• Manages Compliance Program effectively prevents and/or detect a violation of law, regulations, organization policies, or the Code of Excellence/Conduct.
• Reviews the Compliance Program and recommends appropriate revisions and modifications including advising the leadership of potential compliance risk areas.
• Coordinates and collaborates with departments to ensure the ongoing effectiveness of the Compliance Program.
• Oversees retaliation-free reporting channels including an anonymous online reporting system for employees, volunteers, and providers.
• Investigates and responds to allegations of noncompliance promptly.
• Develops educational ethics and compliance programs for employees, providers, and others working with Ashley, Inc.
• Ensures that internal controls are capable of preventing and detecting significant instances or patterns of illegal, unethical, or improper conduct by employees, agents, providers, or others working with Ashley, Inc. State of Delaware – Department of Health and Social Services
Division of Public Health, Dover, DE
Management Analyst III/Compliance Manager 07/2019–03/2021
• Write and provided monthly data input and performance reporting for grants received from Environmental Protection Agency
• Identify and remediate housing-related health and safety hazards in homes that contain hazardous materials
• Write and administered program policies and procedures
• Imposed corrective action, to include vendor payment hold; monitored corrective action plans to ensure resolution
• Reviewed and participated in the creation of proposals, budget revise and procurement requests from contracted agencies
• Build and develop a sustainable program by collaborating with families, businesses, and medical facilities.
• Participates in a variety of applications of the provisions of the laws enforced on the State and federal level; Environmental Protection Agency (EPA), Center for Disease Control (CDC), and/or Department of Housing and Urban Development.
• Provide education to families and medical providers on the requirements of the law
• Conducts moderately difficult investigations to develop information and evidence through such means as interviews, observations, and examination of business records, gathers and analyzes facts obtained, identifies problems, and determines accuracy and relevance of information. Division of Management Services (DMS)- New Castle, DE Division of Substance Abuse and Mental Health (DSAMH)- New Castle, DE
Management Analyst II/Contract Manager 05/2018–07/2019
• Identified risk factors in the contract for areas like quality, finance, procurement, and operations and developed tools to monitor and mitigate risk.
• Formulated and executed business strategies to reduce risk, enhance customer satisfaction, build positive customer relationships, and improve profitability and quality assurance
• Compiled, analyzed, and reported data and trends relating to operational effectiveness and service level compliance
• Helped in streamlining internal process control by working with senior management to coordinate contractual
• Collaborated with cross-functional teams to manage the organization's goals and objectives of DHSS
• Provided timely and accurate analysis via reports to management
• Draft, evaluate, negotiate, and execute contracts
• Developed and assisted with Compliance Audits of supported Units.
• Establish and maintain supplier relationships by serving as a single point of contact for contractual matters
• Manage record-keeping for all contract-related correspondence and documentation
• Assisted in the consolidation of the multi-state project as well as created processes and procedures for administrative and operational functions. Monitor and complete contract close-out, extension, or renewal, as appropriate
M&T Bank - Wilmington, DE
Assistant Vice President − Sr Compliance Officer 11/2015 – 05/2018
• Execution of the compliance program with respect to the Global Capital Markets
(GCM) businesses of the Wealth & Institutional Services Division
(WISD). Liaison between M&T and Wilmington Trust on Corporate matters.
• Provide oversight to and support on: Board and Senior Management Oversight, Policies and Procedures, Controls, Monitoring, Testing, and Corporate Governance.
• Regulatory Oversight and implementation
• Develop and review training, awareness, and education programs relating to corporate governance.
• Reporting and assessment of the implications of business decisions in cooperation with legal, regulatory, operational, audit, and/or compliance risk partners
Education
Graduated July 2020 MASTER OF SCIENCE
PUBLIC ADMIINISTRATION
Wilmington University, New Castle, DEGPA 3.55/4.0
Graduated July 2020 MASTER OF SCIENCE
HUMAN RESOURCE MANAGEMENT
Wilmington University, New Castle, DEGPA 3.45/4.0
Graduated May 2013 BACHELOR OF SCIENCE
CRIMINAL JUSTICE
MINOR IN BEHAVIORAL SCIENCE
Wilmington University, New Castle, DEGPA 3.35/4.0
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