Medical Office Service Representative
Resume:
Julia Stickles
Odon, IN *****
**********@***.***
Professional Summary
• I have worked 35 years in a medical setting. Registration, billing insurance, precertification's for surgery, posting insurance payments. and working insurance denials and appeals. Answering phone, scheduling, checking patient's in and out. Taking co-pays for office visit. Love working in Medical and caring for the patient and their families. Worked in several systems EPIC, EMR systems and HIPAA guidelines.
• Worked 2 years in Ortho office-handling DME equipment. scheduling patient's, checking patient's in and out. Filing insurance and setting up Dental software. Eaglesoft and Vyne. Love working with dental insurance, posting insurance payments and working insurance denials. Work Experience
Medical Office Receptionist
Country Health Center Memorial Hospital-Jasper, IN June 2022 to March 2024
• Register and discharge patients.
• Answer incoming phone calls
• Schedule appointments
• Taking copay payments for visit
• Balancing cash drawer
• EPIC experience
Member Service Representative
Daviess-Martin REMC-Loogootee, IN
February 2022 to June 2022
• Process payments
• Open and close cash drawer
• Answer the phone...questions regarding charges and meter readings
• Process transfers, disconnects, and operation tickets
• Work reports on new and final bills
• Review sales tax on meter exchanges
Insurance Specialist
Dr. Steven Lynn, DDS Oral surgery-Bloomington, IN
December 2020 to February 2022
• Experience with Eaglesoft, NEA, and Vyne software.
• Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
• Prepared new patient files and updated existing records with new personal, insurance and medical information
• Arranged documents for insurance claims
• Maintained master calendar and scheduled new appointments based on provider availability Patient Account Representative
GREENE COUNTY GENERAL HOSPITAL-Linton, IN
June 2019 to December 2020
• Greeted every guest with personable approach and provided knowledge service
• performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Assured timely verification of insurance benefits prior to patient procedures or appointments
• Pre-certing of insurance companies
Receptionist
The Pardieck Law Firm-Seymour, IN
March 2017 to May 2019
• Operate telephone to answer, screen or forward calls, providing information, taking messages or scheduling appointments
• Greet people entering business, determine nature of the visit
• Transmit information or documents to the customer
• Schedule appointments or update appointment calendar
• File and maintain records
• Collect, sort and distribute mail, messages or courier deliveries
• Process and prepare memos, correspondence and travel vouchers Patient Registration/Patient Financial Services
Schneck Medical Center-Seymour, IN
February 1988 to June 2015
• Greet and register patient for services
• Enter patient data along with insurance information
• Contact insurance company to check on claim status
• Writing appeal letters for denial
• Sort and file correspondence
• Perform clerical duties such as answering correspondence and writing reports.
• Cash office posting payments and sorting money within the departments. Education
High school diploma
Indiana State University - Terre Haute, IN
August 1987 to December 1987
Seymour High School - Seymour, IN
August 1984 to June 1987
Skills
• Medical terminology
• Phone etiquette
• Medical Office Experience
• HIPAA
• Medical Coding
• Front desk
• CPT coding
• Multi-line Phone Systems
• Phone Etiquette
• Medical Records
• Cash handling
• ICD-9
• HCPCS
• Epic
• ICD-10
• EMR systems
• Anatomy knowledge
• Insurance Verification
• Dental Receptionist
• Clerical experience
• Data Entry
• Dentrix
• Customer service
• Medical Scheduling
• Communication skills
• Microsoft Excel
• Hospital experience
• Microsoft Office
• Accounting
• Medicare
• Medical Billing
• Time management
• Medical billing
• Medical Receptionist
• Medical office experience
Contact this candidate