Support Worker Personal

Daisy Obiero ***********@*****.*** 647-***-****

PROFILE

A self-motivated, enthusiastic, dedicated personal support worker during my placement at Rayoak Place Retirement Residential home assisting clients with physical, mental, and emotional well-being of patients who are not able to do so themselves, typically in the elderly population. I was responsible for ensuring the patients have healthy and nutritious meals, helping the patient with daily tasks, and working with an interdisciplinary team to ensure the best quality of care.

PROFESSIONAL EXPERIENCE

Personal Support Worker

•August 2023- October 2024 Working with elderly patients and providing one-on-one care such as assisting with personal care, meal preparation, and light housekeeping.

•Ensuring the fulfillment of individual goals and needs as instructed in the client’s support plans.

•Helping clients with leisure activities.

•Ensuring the health, safety, welfare, and independence of clients.

•Assisting and satisfying the social and emotional needs of a client.

•Documenting and recording daily care reports which may include resident incident reports, restraint monitoring, and medication administration.

•Adhering to the Occupational Health and Safety Regulations set by the province or territory.

Relief Shelter Intake Worker- Christie Ossington Neighborhood Centre December 2021- Present

•Completing a thorough shelter intake assessment with clients and providing detailed description of programs offered and completing required documentation.

•Providing appropriate resources and referrals, facilitates access to other support services.

•Practicing a harm reduction approach and using appropriate assessment strategies.

•Working collaboratively to resolve conflicts and maintain a peaceful environment in the shelter.

•Developing positive relationships with shelter clients, also supporting them to assess and articulate their overall barriers and assets.

•Ensuring integration of client-centered support between Life Management, Health & Wellness and sustainable housing teams to ensure that appointments are scheduled with clients to access relevant program offerings.

Community Safety Worker (client well-being & Harm reduction)- Safe way solutions August 2020- January 2022

•Processing client intakes, transfers, and supporting clients with daily needs.

•Support youth in the development of case plans and care plans (as per City of Toronto Shelter Standards) and provide ongoing case management.

•Assisting residents with acquisition of food, clothing and housing.

•Keeping regular contact with residents while on shift.

•Prepare shift reports, documentation and data entry ensuring that client records are accurately recorded in SMIS, including case notes.

•Knowing resident's rights and responsibilities.

•Promoting a positive relationship with residents.

•Working with a diverse and multi-cultural community, representing an anti-discrimination behavior.

•Occasionally organizing and ensuring nutritious meals are prepared for clients.

•Reporting information to other staff members while demonstrating teamwork.

•Maintaining light cleaning of common areas or kitchen duties and other sundry duties that might be assigned.

•Performing wellness checks and bed checks, arranging wake up calls.

•Administering and supervising medication for residents on treatment.

•Monitor the well-being and security of residents, calling paramedics where necessary.

•Performing safety checks and building rounds of the shelter premises and hostel residences.

•In charge of resolving clients' complaints when appropriate, with timely follow-up.

•Using emergency building systems and following fire procedures.

•Recording client notes, intake forms, and discharge plans in accordance with the Toronto Shelter Standards and operation policies using SMIS.

•Handling any other duties as assigned by the supervisor.

EDUCATION

Diploma of Social Work and Social Administration January 2016 Maseno University Kenya

TRAININGS AND CERTIFICATIONS

Standard First Aid and CPR AED Level B Training Canadian Red Cross Society Toronto Shelter Standards Training Certificate

Living Works Suicide Prevention Training

Safe Check, Canadian Food Safety Certification

REFERENCES

Eleonora Cretu

Health and Wellness Manager

BScN,RN,MN

Rayoak Place

1340 York Mills Rd

North York M3A 3R1

Contact; 647-***-****

********.*****@*****************.**

Jhansi Rani Gaddala

Program Co Ordinator

Pharma Medical Science College of Canada

505 consumers Rd North York M2J 4V8

Contact;416-***-****

******.*******@*************.**

100 Rowena Dr, North York, ON M3A1P9

Diploma in Personal Support worker Program Pharma-Medical Science College of Canada

Oct 2023

Licensed PSW by NACC

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