Technical Support Desktop
Resume:
Raghavendhar Mallae
****************@*****.***
Job Objective:
I am an experienced IT professional specializing in the management of Windows servers and Citrix virtualization. My expertise lies in maintaining optimal system performance, automating processes, and safeguarding security. I prioritize enhancing user experience by streamlining operations and minimizing downtime.
Academic Qualifications:
Master of Science in Information Technology, Concordia University Wisconsin. Professional Experience:
• Worked as Desktop Support Engineer in Processor wave for 18 Months.
• Worked as Desktop Analyst in Birla Soft for 2.5 Years.
• Worked as Technical Consultant TCS for 2 Years.
Technical Skills
• Windows Server Administration (2016/2019/2022)
• Active Directory (AD), Group Policy (GPO), DNS, DHCP
• Microsoft Intune, Windows Autopilot
• Microsoft Intune, Windows Autopilot
• Exchange Online, Email Security
• VMware & Hyper-V Virtualization
• Remote Monitoring & Patch Management
• Citrix NetScaler (ADC) Configuration
• Citrix StoreFront & Citrix Workspace Management
• Citrix Provisioning Services (PVS) & Machine Creation Services (MCS)
• PowerShell Automation for Citrix Administration
• Application Virtualization & Profile Management
• Load Balancing & Citrix Policy Configuration
• Citrix Virtual Apps & Desktops (XenApp/XenDesktop) Roles and Responsibilities:
• Manage and maintain Windows Server environments (2016/2019/2022), ensuring system uptime.
• Administer Active Directory (AD), Group Policy (GPO), DNS, DHCP, and file servers.
• Implement Windows Autopilot and Microsoft Intune for endpoint management.
• Monitor system performance and troubleshoot hardware/software issues.
• Apply security patches, updates, and manage compliance policies.
• Automate administrative tasks using PowerShell scripting.
• Provide technical support for desktop and server issues.
• Configure Exchange Online and email security policies.
• Install, configure, and maintain routers, switches, firewalls, and VPNs.
• Manage LAN/WAN infrastructure, ensuring optimal performance and security.
• Monitor network traffic, troubleshoot connectivity issues, and optimize bandwidth usage.
• Configure and maintain Cisco, Fortinet, or Palo Alto firewalls.
• Implement network security policies, VLANs, and access controls.
• Perform network backup, disaster recovery planning, and failover testing.
• Work with ISPs to ensure stable internet connectivity and redundancy.
• Provided day-to-day technical support for employees, ensuring seamless system operations.
• Installed, configured, and troubleshot desktop systems, servers, and network components.
• Managed password security, data integrity, and access controls within Active Directory.
• Recommended and implemented hardware/software solutions, optimizing system performance.
• Conducted technical training sessions for employees to enhance IT literacy and efficiency.
• Assisted with off-hour support on an on-call rotation as per business needs.
• Collaborated with cross-functional teams to develop IT infrastructure projects.
• Monitored and resolved distributed system issues, ensuring minimal downtime.
• Conducted disaster recovery support and emergency response during IT outages.
• Provided training and guidance to end users on IT best practices and security awareness.
• Delivered technical support for end-users, resolving hardware, software, and network issues.
• Assisted in maintaining Windows Server environments, Active Directory, and VMware solutions.
• Supported enterprise network infrastructure, troubleshooting connectivity problems.
• Managed IT security protocols, ensuring compliance with industry best practices.
• Managed and coordinated incident response, ensuring efficient resolution of escalated issues.
• Provided remote technical support for desktops, servers, and enterprise applications.
• Developed and maintained system administration policies and procedures to enhance security and compliance.
• Evaluated server and software components, recommending cost-effective upgrades and security patches.
• Administered Microsoft Intune, ensuring optimal device and application management.
• Maintained Azure Virtual Desktop (AVD) infrastructure, leveraging Nerdio for efficient configurations.
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