Customer Service Manager

patsy cole.pdf

¢

Uploaded more than a week ago

PATSY COLE

**** * ** ******** ******* IL 60653 - 773-***-****

***********@*****.***

Professional Summary

Dynamic customer service professional with more than seven years of experience boosting

organizational profitability and performance through high-impact customer service. Client centric

approach with inside customer service expertise. Notable success building rapport, analyzing

customer needs, and overcoming challenging obstacles. Consistently exceeding challenging

customer service objectives. Areas of expertise include:

* Customer Loyalty © Active Listening

* Complex Problem Solving + Team Building/Leadership

+ Dedustive Reasoning ‘© Customer Service Management

* Conflict Resolution + Revenue Growth

Experience

Ultra Foods

November, 2014 to June, 2018

Customer Service Manager

Ensured that the customers of the company were satisfied by providing superb customer

service by leading and motivating my customer service team. Trained newly hired store clerks.

Counted clerks cash registers at the end of shifts and made cash drops to company safe.

Helped developed loyalty programs, and create customer satisfaction goals.

European Homecare

February, 2018 to PRESENT

Home Maker

Ada $ Mckinley

December, 1994 to June, 2018

Home Maker

Personal assistant to disabled clients which includes tasks like screening phone calls,

responding to emails, running errands, scheduling appointments, arranging travel, cooking, and

cleaning ete.

Seven Eleven

January, 2001 to July, 2005

Shift Manager

Supervising the day-to-day operations of my team, Resolving issues with the appropriate level

of support and/or leadership when necessary. Assisting in training newly hired store clerks as

well as efficiently scheduling work shifts to ensure that the operation of the store ran efficiently.

Responsible for accounting clerks registers and making bank deposits. Taking store inventory

according to company guidelines and ensuring that proper stock levels were maintained.

Xt Resume options

Contact this candidate