Cabin Crew Service Delivery

DOB: **/**/**** Nationality: British

Employment / Work Experience:

October 2024- Current

Cabin Crew at British Airways

Base: London Heathrow Airport

Aircraft Types: Airbus 319/320/321 & Boeing 777/787

I chose to return to LHR base as crew as I enjoyed working with the fleets above and wanted to explore other opportunities as I had taken the redundancy period in the year of 2020 due to the pandemic.

March 2022 – October 2024

Senior Cabin Crew Manager & Crew Training Executive at British Airways City Flyer (BA CityFlyer)

Base: London City Airport (LCY)

Aircraft Types: Embraer 190SR

Conducting preflight briefings, ensuring all safety and security elements are met for each flight. Ensuring good Crew resource management with cabin crew and flight crew. Managing crew behaviour and completing performance assessments and delivering feedback effectively and accordingly.

As a crew trainer I delivered recurrent training and new entrant training for new crew, this covered Safety operating procedures, equipment on board, aviation medicine training and service delivery.

This role also included in developing other SCCMs and completing inflight assessments on them and again delivering feedback to help them further develop within their role.

August 2021 – March 2022

City of London Police – Command & Control Officer

Duties:

Working as a civilian staff in the control room, receiving calls from the public, dispatching officers to emergency and non-emergency crimes, and updating cases on the CAD system.

Confident in dealing with many tasks under pressure and being able to adapt to different styles of working.

October 2020 – July 2021

London Ambulance Service – Call Handler 111 & Coach

Duties:

Taking emergency and non- emergency calls for the NHS, dispatching ambulances if required and ensuring patients receive the appropriate healthcare need/service.

Also I had the opportunity to coach new recruits and guide them how to work the systems.

(September 2020 – 1 month at GP surgery as Receptionist)

March 2016 – August 2020

Cabin Crew at British Airways - Business & First Class Trained

Base: London Heathrow Airport

Aircraft Types: Airbus 319/320/321 & Boeing 747/777/787 & A350

Experience in long haul flying with different challenges from a short haul carrier also with greater knowledge on other aircraft types and safety procedures.

I’ve had the experience of running the service and galley in different cabins, finding ways to adapt and develop further, as well as finding ways to ensure a smooth service is carried out. In a customer service facing role I am approachable and confident in dealing with people and different situations. With experience of working in first and business class I aim to provide a seamless service in a professional manner always.

March 2014 – February 2016

Cabin Crew at British Airways City Flyer (BA CityFlyer)

Base: London City Airport (LCY)

Aircraft Types: Embraer 170 & 190

Ensuring safety and wellbeing of all passengers, as well as providing outstanding service. Creating a warm and comfortable environment on board with a positive attitude at all times.

As cabin crew I always aim to accommodate the needs of passengers, with the ability to find solutions and find a positive outcome.

Relevant Skills

Strong Communication & presentation skills

Problem solving

Managing a team & delivering feedback

Organisational skills

Teamwork & Relationship building skills

Calm and collective

Customer service skills

Able to adapt to changing environments

Computer literate skills

Finding solutions & always ready to learn and take on feedback for self-development

Always looking to help and provide assistance

Passion to travel & Culturally aware

Charisma and Enthusiasm to learn and progress also to understand different cultures

To excel a positive attitude

Languages Spoken:

Fluent in Reading, Writing & Speaking in English.

Confident in Speaking in Panjabi.

Additional Training/ Courses Undertaken:

Sept 2013-Jan 2014-Westminster College, Paddington Green Campus

Level 2 Introduction to Cabin Crew (18 Weeks)

Education:

2009- 2012 – University of Essex

LLB Law Degree

2007- 2009 - Barking Abbey Sixth Form

1 AS Level & 3 A levels

2002-2007 - Barking Abbey Comprehensive School

10 GCSE’s – A-C Grades – Including Maths & English

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