Customer Service Branch Manager
Resume:
Contact
Skills
Work History
BERNADETTE C. VELO
To obtain a position in your company where my qualifications would fit and to be able to contribute to the success of its mission and vision.
Address
Singapore, Singapore
467322
Phone
**************@*****.**
m
WWW
Bold Profile
Marketing
and
Managem
ent
•
Service
Oriented
•
Operations Executive / Branch Manager /
Head Instructor
ILDO TAEKWONDO ACADEMY, Singapore, Singapore
2017-05 -
2025-02
Planning of yearly, quarterly and monthly
curriculum lessons for students in accordance
with the vision of the school
•
Proposing seminars and other special activities for the company which are beneficial to students
•
Providing prompt and efficient customer service
to parents and students by answering incoming
calls regarding classes, billing issues, answering e-mail and general enquiries
•
Fulfilling administrative duties: checking
attendance of students per class; updating our
records if there are new intakes and some
changes to the student's timetable as well as the
grading cards; ordering and receiving of
merchandise from suppliers; updating the
revenue file system; monthly analysis and sending
daily reports to the director
•
Booking and arranging trial lesson classes for
beginners
•
Creative and resourceful in teaching students
with credibility of all ages from little tiny to adult classes regularly
•
Educating the students regarding tenets of
taekwondo which is more on discipline and its
applications
•
Maintaining cleanliness and a well- organized
martial arts school
•
2013-05 - Advance Instructor (Branch In-charged)
Strong
Leadership
•
Proficient
in MS-word
•
Proficient
in Excel
•
Proficient
in
PowerPoint
•
Basic
Accountin
g
•
Excellent
verbal
communic
ation skills
•
Excellent
oral
communic
ation skills
•
Ability to
manage
and
prioritize
several
tasks
effectively
•
Knowledge
able in
World
Taekwond
o
•
2017-05 JH KIM TAEKWONDO INSTITUTE, Singapore, Singapore Teach and promote World Taekwondo and
International Taekwondo
•
It aids to develop the student's physical and
mental abilities on how to improve their
characters and abilities by setting an example of
what a model citizen should be both inside and
outside of the school
•
Able to teach toddlers, kids, teens and adult
classes regularly with a strong sense of passion
•
Conducted group, private and introductory
classes regularly as per the Program Schedule
and Curriculum
•
Conducted competition classes for Poomsae and
Sparring (Kyurogi)
•
Assisted in manpower distribution of part timers to different branches
•
Advertised multiple seminars and competitions to
parents and students
•
Conducted weekly meeting to instructors (areas
to improve)
•
• Maintains professional work habits
Branch Manager and Taekwondo
Instructor
BRAVEHEARTS MARTIAL ARTS INSTITUTE, La Trinidad
Benguet, Philippines
2011-10 -
2013-05
Conducted group, private, semi-private and
introductory classes regularly as per the Program
Schedule and Curriculum according to
appropriate season
•
Assisted in providing leadership and support in
planning, developing and implementing an
instructional program in Taekwondo as assigned
by the Director
•
• Organized local competitions for Kyorugi
Handled day-to-day operations of the
Taekwondo School branch
•
These include responding to customers' enquiries
(walk-in, phone and email)
•
• Handling student database (entering and
Knowledge
able in
Internation
al
Taekwond
o
Federation
•
updating information)
• School fees management (generating invoices)
• Ordering and receiving stocks
Issued payroll advice, bonuses and other benefits
to all instructors
•
Excellent Professional and Interpersonal Relations to parents, students and to the community
•
Manual Assembler
SIN SHENG TERMINAL AND MACHINERIES LTD.,
Kangshan Kaohsiung, Taiwan
2008-10 -
2011-10
Produced connectors for electric appliances with
proper coplanarity, pitch and proper standard
using a microscope specified by the Company's
Requirements
•
Test Parts Control Center Personnel
(TPCC)
ORIENT SEMICONDUCTORS LTD. INC. (OSE),
Kaohsiung, Taiwan
2005-01 -
2008-01
Supported equipment, tools and facilities by
providing appropriate materials and spare parts
needed in the production of integrated circuits
(IC) hence, replacing worn and damaged parts
•
Performed weekly inventory of facilities and
supplies and sent updates to customers and
suppliers
•
Verified low yield issues and communicate to
product engineer and gather data log for
reference purposes
•
Production Specialists for Fusion Test
TEXAS INSTRUMENTS PHILIPPINES INC. (TIPI)
2004-06 -
2004-11
Performed production operations according to
Company's specifications
•
Provided output with high quality for customer
satisfaction
•
Regular Sales Associate
PHILIPPINE SEVEN CORP. (7-ELEVEN)
2003-01 -
2004-06
• Assisted store management in the effective
Education
Accomplishments
operation of the store, including the achievement
of sales
Provided prompt, efficient and courteous
customer service
•
Performed cashiering, pricing, stocking and
receiving of merchandise
•
BACHELOR OF SCIENCE: COMMERCE
(MANAGEMENT)
Saint Louis University
2002-10
ESL: English as a second Language
GMS Technology Review Center
2012-01
4th Dan Blackbelt Kukkiwon holder, 4th Dan
Blackbelt local (Philippines) and a member of the
Philippine Taekwondo Association.
•
• 1st Dan STF (Singapore Taekwondo Federation).
Gold Medalist - Ambassador's Cup Singapore
2014.
•
Poomsae Coach (1) and Kyurogi Coach (1) -
Singapore.
•
• Unarmed Combat (Level 1) - Singapore 2014.
Certified First Aider - Certificate no: 1412146 (valid until 12/01/17).
•
• Recognized National Instructor – Philippines.
Recognized athlete and Student coach in the
field of Taekwondo since 1995.
•
Consistent Kyurogi Medalist in Local, Regional
and National Competitions - University Games,
Luzon Championships, BEAL Games & CHED
Palaro.
•
Member of the Philippine Taekwondo Blackbelt
Sorority (TBS) Batch 2005.
•
Personal Information
• Place of Birth: La Trinidad
• Date of Birth: 12/09/81
• Marital Status: Single
• Religion: Christian
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