Supply Chain Customer Service

PAMELA M. BEACH

** ******** ***** *********: 860-***-****

Simsbury, Connecticut 06070 Email: *****.******@*********.***

CAREER SUMMARY

Highly motivated, multi-lingual Sales & Marketing and Operations professional with extensive international experience, including the management of a worldwide supply chain. An individual with strong interpersonal skills, who enjoys working independently on task and also on a team basis, in order to resolve challenges and complete projects on a timely basis. High energy level person with a positive attitude for understanding and managing change in global markets. Bring specific skills in:

Sales Management Industrial Distributor Network

Worldwide Delivery Coordination Business to Site Negotiations

Cross-Cultural Business Negotiations Product Management Data

Organizational Skills: Analyze, prioritize, coordinate and respond to worldwide operations in order to satisfy customer expectations

PROFESSIONAL EXPERIENCE

April 2021 – June 2023 Kamatics Corporation, Bloomfield, CT

Manufacturer of specialty bearings.

Customer Account Manager – International Team

Responsible for quotes, review of

orders and shipping details for all customers in the UK, The Netherlands and Sweden.

Reviewed export license validity with the Contracts and Compliance Team, to ensure proper documentation and timely shipments.

Worked with the Finance Team, to minimize aging accounts.

May 2010 – June 2020 : Moore Medical LLC, Farmington, CT

Medical Distribution Company for various medical supplies and medical equipment.

Customer Service Supervisor – Fax Team

Responsible for the management of thirteen (13) individuals who process fax, e-mail and mail orders that total between 200 and 300 orders daily.

I manage the daily workload of all Fax Team members, while reviewing Terms and Conditions for various Workplace Health companies.

Responsible for training the Fax Team to maintain a repository for all purchase orders received by fax, e-mail and regular mail.

Maintain all personnel records for the Fax Team

Reconfigure the Team’s responsibilities and skill set dependent upon the number of orders and the markets being served daily.

Update the training for the Fax Team based on new company policies and procedures.

Daily contract review for government, public sector and workplace health markets.

Responsible for the review of blanket purchase order agreements

August 2002 – August 2008: Cooper Crouse-Hinds LLC, ALP, Windsor, CT

Airport Lighting Products is a manufacturer of all runway, taxiway, touchdown and holding fixtures, including signage.

International Project Coordinator – Middle East

Responsible for analyzing, prioritizing, improving, responding to, expediting and coordinating all in house manufacturing and vendor (overseas and U.S.) on-site deliveries to the Middle East.

Established guidelines for monthly overseas shipments for two (2) projects totaling $46M over a 3 year period

Served as the liaison between Sales/Marketing and Operations in order to accomplish objectives.

Coordinated all warehouse transactions in order to meet specific sailing dates and project timelines

Estimated monthly ship plan numbers on a weekly basis

Served as an integral communicant between the Purchasing Department

and the freight forwarder in order to coordinate on time deliveries.

July 2006 – April 2007 Sales Development Specialist

Responsible for putting together a contractual agreement between specific distributors to work with large airports such as O’Hare, DFW and then establish stocking distributor agreements for large distributors in order to secure more MRO business.

Worked to establish potential distributors for airport lighting equipment

Set up major distributor in the Chicago area to accommodate Chicago O’Hare operations

April 2003 - July 2006 Manager, Customer Service and Project Administration

Responsible for maintaining optimal customer satisfaction in the MRO and Project Administration businesses.

Managed a team of twelve (12) direct reports, both domestic and international, including one (1) Administrative person

Responsible for weekly sales reports to both upper management and the sales force

Resolved various SAP issues for all departments in order to resume daily work processes.

Reviewed low margin report weekly to determine pricing errors and worked with the Product Manager to position our products in the market with understandable profit margins

Overall position to provide optimal customer service while taking the company’s goals and objectives into consideration in the decision process

December 2002 – April 2003 Customer Service Supervisor

Responsible for supervising Customer Service Representatives, both domestic and international.

Responsible for a team of seven (7) direct reports, both domestic and international

Motivated the Customer Service team to provide timely and accurate information to customers and the Regional Sales Managers

Increased MRO sales from $13M to $13.5M in 6 months

Delivered accurate and timely sales reports on a weekly basis

Worked with the Production Team to resolve delivery issues and prioritize jobs

Resolved customer credit disputes with the Finance Team

LANGUAGES

Fluent in Spanish, Italian and English

Understanding of Portuguese

EDUCATION

University of Hartford, Hartford, CT.

6 credits earned in the MBA program in International Business

University of Connecticut, Storrs, CT.

B.A. in Liberal Arts with concentration in Romance Languages

Junior Year Abroad Program – University of Florence, Italy

Summer Program in Spain – University of Salamanca, Spain

SAP Power User since March 1, 2004

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