Business Development Client Relations
Resume:
Erich Allen Connor
*** *. ****** ***. *****: 773-***-****
Chicago, IL 60644 Email: *************@*****.***
Career Profile
Dedicated sales and marketing professional with an MBA and over 16 years of experience driving organizational growth and profitability while developing strong teams. Effective leader, communicator, and negotiator with a talent for handling challenging accounts and promoting business. Equally effective at identifying opportunities, developing focus, and providing tactical business solutions that create revenue. Driven by new challenges and the desire to excel in all endeavors.
Areas of Expertise
KPI Analysis
CRM Management
Client Relations
New Business Development
Sales & Marketing
Team Leadership & Development
Strategic Planning
Training & Support of Sales Teams
Market Share Expansion
Key Skills Assessment
Strategic Key Accounts Performance - Develop and implement strategic and tactical sales and marketing avenues to aggressively develop major accounts and markets.
Territory Management - Committed to quarterbacking internal teams through the exchange of knowledge, experience, and goal sharing to optimize strategies and drive sales in markets throughout the country.
Team Leadership - Skillfully develop teams from the initial hiring phase, providing supervision, training, mentoring, and coaching to encourage professional development and maximize performance potential.
Professional Experience
LHC Hospice, Rolling Meadows & Gurnee, IL 2024 - present
Director of Sales
Sales Leader guiding the Sales Teams at LHC owned agencies CAREtenders and Star Hospice
Supervise, coach and sell Hospice services as we build an entirely new Sales Team and culture.
Hands on supervision and mentoring through ride-along and active field selling.
Attends all Corporate Training and Educational Leadership opportunities.
Maintain and strengthen large key account relationships to ensure continued growth and success.
Presbyterian Homes, Chicagoland, IL 2022 - 2023
Regional Director of Sales
Provided Corporate support and oversight for all Salespeople at 3 CCRC campuses.
Facilitated Sales trainings of the DEI system and Enquire CRM.
Weekly on-site interactions with the teams of all levels of care.
Guided the teams through quarterly strategic Marketing plans.
Created of monthly SPIFs and new commission & bonus structures.
LIFE CARE SERVICES, Des Moines, IA 2019 - 2022
Regional Healthcare Marketing & Sales Director
Provided remote and in-person support for 30+ small (1-4 persons) sales teams, in markets from Burlington, NJ to San Diego, CA.
Developed a Health Center specific monthly marketing plan template that has been implemented companywide throughout over 70 locations.
Modified LCS Sales training to fit our unique care level and continue to lead the onboarding process for new Sales people throughout the entire portfolio.
Assessed new markets and strategically planned for incremental growth to support budgeted goals.
Earned occupancy bonuses every Quarter and Corporate growth bonuses each year of my tenure.
RELIANT REHAB, Plano, TX 2018 - 2019
Regional Director of Business Development
Developed and executed a complex business development plan for a 7 State territory to attract new SNF business for the leading contracted Therapy company in the United States. Worked independently from my home office in Chicago while prospecting and traveling within my region to support my leads and pipeline. Presented at corporate office quarterly, to report out activities to the C-Suite Executives, Board of Directors and Key Investors, with a focus on continued growth and profitability.
SYMPHONY POST ACUTE NETWORK, Lincolnwood, IL 2015 - 2018
Regional Director of Business Development
Erich Allen Connor - Resume, Page 2
Managed a team of 6 Clinical Liaisons and 10 Admissions Directors/Coordinators, that were responsible for the census development of my 6 facilities in the South Region. Strategically found new business opportunities and created the marketing plans for each center. Built relationships with MDs and ancillary providers to maximize partnerships and growth opportunities. Worked with internal operational leaders in my region to ensure profitability and proper use of financial resources.
Successfully lead my team to targeted admissions goals and bonus numbers each applicable quarter
Developed programs and initiatives with the VP of Business Development that led to higher closure rates and census growth.
SUMMIT CENTER for HEALTH, Oakbrook Terrace, IL 2014 - 2015
Vice President of Business Development
Spearheaded business development initiatives for a complex, multidisciplinary medical facility that included a surgery center, immediate care, sleep study program and dermatology practice. Generated new revenue through strategic partnerships and relationship development with MDs/Surgeons. Won early customers with limited support of ownership. Created and supported the work ethic, culture and values of the Sales and Business Development Team.
Grew the existing Immediate Care business by 15% in less than 3 months.
SUNRISE SENIOR LIVING, Chicago, IL 2012 - 2014
Area Manager of Business Development
Oversaw the external business development of 10 Sunrise Communities in the Central Region of Illinois. Ensured census growth among this regional cluster by creating and implementing new sales and marketing strategies.
Collaborated with internal and external sales professionals to meet and exceed financial metrics, while championing the quality of life for all seniors.
Consistently increased professional referrals and move-in numbers by more than 20% each quarter
ADDUS HEALTHCARE, Chicago, IL 2010 - 2012
Account Executive
Worked directly with Agency Director to ensure quality delivery of all service lines, while overseeing duties of account management for 21 accounts. Trained, mentored, and coached new employees to provide services and identify new business within this senior living segment. Fostered new relationships with referral sources within the territory.
Gained increased market share by securing large accounts including the Senior Lifestyle Corporation, and MetroSouth Medical Center.
Previous positions include: Account Manager with VNA HealthTrends (2009-2010) Marketing Communications Specialist at HCN Home Health (2008-2009) Director of Marketing at American Homecare Express (2007-2008), Case Manage at Schwab Rehab (2006-2007) Case Manager at UIC Central West (2001-2006) Admissions Coordinator at Deauville Nursing Home in Chicago, IL (2000-2001), Program Manager at Association House in Chicago, IL (1997-2000), and Campus Supervisor at Lakeside Boys and Girls Home in Kalamazoo, MI (1994-1997)
Education & Awards
Ashford University, Clinton, Iowa
MBA with a specialization in Marketing (2011, graduated with Honors, GPA: 4.0)
University of Illinois at Chicago, Chicago, Illinois
Completed Graduate Level Courses (2001-2005)
Western Michigan University, Kalamazoo, Michigan
Bachelor of Arts (1996)
Dean’s List Student (1994-1996)
Kalamazoo Valley Community College, Kalamazoo, Michigan
Associate of Arts (1994)
Scholarship Recipient (1992-1994)
Golden Key International Honour Society Member (2010-Present)
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