Customer Service Public Storage

David Karr

**** ****** ******* ***., *** Vegas NV

Phone: 747-***-****

Email: *********@*****.***

Objective

Enthusiastic, flexible, quick thinking, highly motivated man with background in management in the fields of Customer Service and Information Technology pursuing full-time employment with a growing company.

Work History

Sept 06-Present

Senior Systems Support Tech

Public Storage Inc.

Manage and support all aspects of daily operation of the 3000 Public Storage locations in the United States and 2000 field and Corporate employees. Duties include network, hardware, software deployment and support. Knowledge of TCP/IP, Cisco router commands, Win10/Win11 architecture, Active Directory, Okta, O365, Zscaler, and creation of the software images used at every Public Storage location. Familiar with concepts presented in Sec+ certification test.

Sept 05-Sept 06

Head Technician

WOW Superstore

Head computer repair technician for the WOW Superstore on Pacific Coast Hwy. in Long Beach. Responsible for all warranty and paid repair as well as onsite setup and training. Must be intimately familiar with the entire PC/Home Office line that CompUSA supplies as well as managing inventory and scheduling of Onsite appointments.

Apr 05-June 05

Acct. Executive

Princeton Technology

Responsible for maintaining vendor accounts with educational outlets; schools, universities, college bookstores etc. Duties ranged from blind prospecting for clients to receiving orders and facilitating the manufacturing and shipping in a timely manner. Required extensive knowledge of company product lines and their application in any situation.

Aug 04-Feb 05

Network Contractor

Representative of Belkin Inc.

In store representative for Belkin, a large networking hardware vendor in conjunction with CompUSA Superstores. I was responsible for all hardware rollouts and introduction of new products as well as their merchandising and point of sale support. Consistently exceeded sales expectations, many times by 300%.

Feb 03-Aug 04

Hardware Sales Specialist

CompUSA

Responsible for technology hardware, digital cameras, PDAs, Hi Definition Televisions and software sales covering all aspects of Windows 95/98/ME/2000/XP, Mac OS 9.1-10.3 and Linux, productivity, entertainment, and reference. Often reached personal sales in excess of $60,000-70,000 a month.

Feb 00-Aug 02

Asst. Manager/Manager

PC Club

Top ranked salesman with sales consistently higher than $120,000 a month, then promoted to management. Responsible for sales and customer retention in a high volume computer parts company ($5,000,000 a year per store). Responsible for knowledge of PC Club structure, history, and company objectives. Required knowledge of PC Club inventory and its applicable uses in any situation. Duties include, direct inventory ordering and control, scheduling for up to 8 employees, minor store budgeting and cash flow, and customer retention scheduling.

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