Call Center Customer Service
Resume:
***********@*****.***
West Allis, Wisconsin
***********@*****.***
C/M
CONNIE MCCANTS
About
I am motivated and professionally committed to enhancing business performance with combined knowledge and skills. Operates well in individual and team capacities, leveraging a seasoned work ethic to adapt to different processes that chauffeur company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet organizational needs and increase service value.
Experience
Respite Intake Coordinator / Case Work
St Ann Center for Intergenerational Care
2023 - 2024
Actively participated in team meetings, training, and workshops related to patient intake processes.
Scheduled and coordinated patient intake appointments, verifying insurance coverage and obtaining necessary documentation and authorizations
Determined patient eligibility by reviewing patient documentation for completeness and accuracy
Certified Nursing Assistant / Family Member
Managed Care
2020 – 2024
Assisted patients with personal hygiene tasks, such as bathing and dressing,
Administered medications and treatments as directed by licensed medical personnel.
Customer Service Representative / Call Center
Automated Health Services
2009 – 2018
Provided prompt and efficient responses to customer complaints, disputes, queries, and/or concerns in a professional and timely manner via phone, email, and social media
Managed incoming/outbound calls in a call center, providing support services, provider recommendations, clinic ratifications, and empathetically gauged customers' needs.
Maintained professionalism, confidentiality, and keen active listening skills.
Education
Associates in Humanities
Milwaukee Area Technical College
2012 - 2014
Bachelor of Science Human Services
Springfield College of Continuing Studies
2014 – 2016
Skills
Excellent communication skills
Attention to detail
Astounding oral and written communications
Expertise in Microsoft Office Suites including Word, Outlook, PowerPoint, Access, Teams, and QuickBooks
Power to multitask and prioritize effectively in a challenging environment.
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