Customer Service Sales Associate

JORDAN SWAIN

Severn, MD ***** • 443-***-**** • ************@*****.*** • WWW: Bold Profile

Education

Associate of Science: Accounting, Expected in 12/2026 University of Maryland Global Campus - Hyattsville, MD

• [Number] GPA3.0

• [Scholarship Name] Scholarship Recipient

Professional Summary

Proven problem-solver and adept in time management, I excelled at Primark Stores by enhancing customer engagement and fostering repeat business through exceptional customer service and teamwork. Demonstrated ability to maintain high standards of cleanliness and organization, significantly contributing to a positive and efficient work environment. Skills

• Customer service

• Teamwork and collaboration

• Time management

• Problem-solving skills

Work History

Sales Associate, 10/2024 to 01/2025

Primark Stores – Hanover, MD

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy. Dishwasher, 08/2024 to 10/2024

Mama Roma – Odenton, MD

• Kept kitchen areas neat and clean by removing trash and organizing supplies.

• Followed supervisor instructions to complete tasks on time.

• Kept work area clean, dry, and free of debris to prevent incidents and accidents.

• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

• Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.

• Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

• Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

• Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.

• Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.

• Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.

• Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.

• Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.

• Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.

• Reduced dish breakage by carefully handling delicate items during the washing process.

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