Customer Service Relations

Emily Atkinson

•1-801-***-**** •***** S **** E Draper UT •******************@*****.***

OBJECTIVE

To pursue a long-term job/career opportunity in customer relations. To apply myself, as being a fast learner with excellent soft skills. Using my experience and well-maintained knowledge to provide top of the line customer service experiences when communicating with clients and the general public.

WORK HISTORY

STUBHUB: CSR/Payment and Chargeback Specialist. May 2021-July 2023. I started working in the Top Seller department & front line customer service call taking. Answering incoming calls in regards to ticket sales, ticket purchases, and also creating a ticket listing. I was promoted within the company to work in the payment auditing and chargeback department. The work included reversing charges, sending payments, auditing documentation and approving seller transactions. Editing and reviewing top seller accounts in regards to auditing all sales from each top seller, auditing all ticket refund transactions, refunding buyers, reversing seller charges, and approving all ACH payments from various accounts. Final promotion as a team lead I coached my team as needed in various aspects, over seeing direct reports, programing team updates, adherence counseling, frequently reporting team feedback as needed, monitoring team compliance and auditing procedures and systems.

OPTUM-FINANCIAL: CSR, customer service representative. Jan-2020-Apr-2021. Opening and closing HAS and FSA mutual funding accounts, handled money moving transactions, ACH transfers and payments, guiding customers through the investment process. Dispute process, customer account troubleshooting, password resets, sending and receiving emails. With a 81 WPM typing skill I was promoted to responding to online chats with customers regarding their account. Processing and approving rollovers in and out of Optum accounts.

IHOP: Waitress/Cashier/Shift Manager/Cook. May 2015-April 2018. Serving food, taking orders, plate presentation, food dressing, cleaning and bussing tables, mandatory line cook training, opening and closing restaurant, counting down closing register, money orders, bulk food orders. Managing team employees.

EDUCATION

•Springville High School •2002-2006 •Degree: High School Diploma

REFERENCES

Angela Adamson, Special Education Teacher 1-385-***-****

Arval Shipley, P.A.L.S-Adult Special Needs Supervisor 1-808-***-****

Richard Losh, Sears Shopping Center 1-808-***-****