Office Assistant Customer Service

Mohammad Hammad Mia Khel

Hayward, CA 510-***-**** **********@*****.***

PERSONAL SUMMARY

A Great Customer Service provider with exceptional customer engagement experiences, providing comprehensive client care within high-pressure environments. Dedicated to identifying and targeting the needs of each client. Talented at forging and cultivating productive relationships to motivate individuals in any way possible.

SKILLS AND QUALIFICATION

Respectful and reliable

Creative and critical thinking

Client management

Strong time management

Patient and understanding

Problem solver and an active listener

Team collaborator &Multi- Tasking

Strong verbal and written communication

Highly organized and detailed orientated

Trilingual (English, Pashto, Dari)

PROFESSIONAL EXPERIENCE

Office Assistant:

Prepared and edited documents to produce precise, accurate, and professional communication.

Acted as the primary point of contact and information resource to ensure effective communication with clients.

Implemented efficient record-filling systems to enhance document management and organization.

Provided quality clerical support through data entry, document management, and email correspondence

Customer Services:

Assisted customers with answering questions and referring concerns to the appropriate department

Assisted with customer services, phone calls, and follow-up appointments.

Dealt with customer grievances in a professional and friendly demeanor

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Cashier

Priced Merchandise, Stocked and took inventory of supplies

Ensured continuous provision of service excellence and customer satisfaction

Operated cash registers and handled cash transactions accurately.

Reconciled records of sales or other financial transactions.

Driver

Operated a variety of vehicles, including sedans, vans, and trucks,

Demonstrated a strong commitment to safety by adhering to all traffic laws and company policies.

Maintained Accurate records of trips.

Used Navigation tools or GPS devices effective to find the best routes

WORK HISTORY

Office Assistant AABRAR April 2020- March 2021

Customer services AABRAR April 2021 – May 2022

Cashier AABRAR June 2023 –August- February 2024

Driver AABRAR March 2024 –June 2024

EDUCATION & CERTIFICATIONS

High School diploma Pohan Abdul Ahmad Jawid High School Kabul-Afghanistan 2021

References will be provided upon request

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