Customer Service Forklift Operator

CHARLES OWEN ACQUAYE

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PROFESSIONAL SUMMARY

Warehouse professional with robust background in inventory management and logistics. Known for reliability and adaptability, consistently ensuring smooth operations. Skilled in team collaboration, maintaining safety protocols, and managing stock efficiently.

SKILLS

• Forklift operator certification • Problem-solving

• Picking accuracy • Customer relations

• Team player • Workplace safety

• Safe driver • Lifting and sorting

• Relationship building • General laborer

• Punctual and reliable • Warehouse navigation

• Call center experience

WORK HISTORY

12/2020 - 09/2022

Ware House Associate

Avantor Distribution Center - Atlanta, United States

• Prepared orders for shipment by picking, packing, and labeling merchandise.

• Worked safely around moving machinery.

• Collaborated with team members to achieve daily targets and complete tasks efficiently.

• Performed inventory control, such as counting, and stocking merchandise. Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

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Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.

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04/2017 - 03/2020

Order Selector, Folk Lift Operator

Western Paper Distribution - Denver, Colorado

• Learned and enforced lift rules, policies and procedures. Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.

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• Performed pre-operation inspections and post-operation shutdown procedures.

• Provided excellent customer service, answering questions about mountain trails, directions, and resort Loganville, GA 30052 954-***-**** **********@*****.*** facilities as needed.

Improved lift safety by conducting regular maintenance checks and addressing potential hazards promptly.

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Assisted in the implementation of regular drills and emergency response training exercises, ensuring preparedness for any potential incidents involving ski lifts.

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Enhanced customer satisfaction by providing timely and courteous assistance to guests using the lift services.

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Collaborated with other departments to ensure lift operations were fully integrated into the resort''s overall guest experience, resulting in seamless service across all areas.

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• Alerted mountain staff of any serious problems on lift.

• Helped guests get on and off lift.

Maintained accurate records of daily lift usage, identifying trends for future improvements in operational efficiency.

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Improved safety record by rigorously adhering to safety protocols and conducting regular training sessions.

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• Enhanced operational safety, conducting thorough pre-season and regular equipment checks. 01/2016 - 01/2017

Order Selection, Folk Lift Operator

Acme Distribution - Denver, Colorado

• Learned and enforced lift rules, policies and procedures. Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.

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• Performed pre-operation inspections and post-operation shutdown procedures. Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.

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01/2012 - 12/2014

Customer Service Representative

Sky Media Design - Accra, Ghana

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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• Led quarterly customer service meetings to review performance and set goals for improvement. EDUCATION

06/2004

High School Diploma

St. Augustine College. - Capecoast, Ghana.

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