Customer Service Business Operations
Resume:
LAKESHIA JACKSON
LaPorte, Texas 77571
*****************@*****.***
225-***-**** (ALTERNATE)
Objective: A highly organized and proactive Cient Operating Assistance with 5 years of experience supporting clients and ensuring smooth business operations. Adept at communication, problem solving, and managing administrative tasks. Seeking to contribute my skills and expertise in a dynamic team to deliver exceptional service and operational efficiency.
Work Experience
IA Reservist- Applicant Services Program Specialist
FEMA- Washington D.C.
March 2022 to Present
I assist citizens in times of disasters and crisis all over the United States.
Complete necessary documents for financial assistance from our government.
Assist citizens with direct housing after being displaced from a disaster and complete deployment orders when required from my immediate supervisor.
Maintain Assurance Surveillance Plans based on site visits conducted on commercial or private temporary shelters.
Assist in interpreting Flood Insurance Rate Map (FIRM) and manually determining whether a proposed site is within or is affected by a floodplain.
Ensure that all guidelines and regulations are followed to support and complete the mission; which has selected me to receive qualified status in Direct housing and Leadership for the agency.
Client Operating Assistant
RIA Recruiting Katy, TX- January 2022 to November 2023
Coordinate daily operations between clients and internal departments, ensuring timely execution of service delivery.
Serves as the main point of contact for client inquiries, providing exceptional customer service and resolving any issues quickly and efficiently.
Manage schedules, appointments, and documentation for clients, ensuring seamless operations and avoiding scheduling conflicts.
Assist in preparing and reviewing report, presentations, and proposals for clients, ensuring accuracy and alignment with business goals.
Track client requests, feedback, and service status, ensuring consistent communications and follow-up.
Develop and maintain strong client relationships by offering proactive support and anticipating client needs.
Collaborate with cross-functional teams to ensure client requirements are met and any issues are addressed swiftly.
ARDC SUPERVISOR
Louisiana State Penitentiary - Angola, LA
July 2018 to December 2021
Supervised two re-entry staff members and provide assistance with housing once offenders are released from the institution.
Perform several duties for re-entry programming according to policies and procedures that are set in place to have a successful re-entry program.
Provide case management to offenders including mental health offenders on a daily basis.
Ensure all guidelines are being followed to maintain ACA accreditation in the programming department and assist the Assistant Warden with several duties.
Awarded the Warden's Award of Excellence and the Secretary's Award of Excellence from Department of Corrections Headquarters. I have also received the Non-Security Supervisor of the Year for the third quarter, which was presented to me January 4, 2021.
Cashier/Customer Service Lead
Dollar General - Woodville, MS
February 2018 to December 2019
Provided customer service to the general public, stocked, completed inventory, processed vendors orders, completed bank deposits, and assisted my co-workers with various tasks such as cleaning, organizing, etc. I was a part time worker.
Administrative Assistant
Louisiana State Penitentiary - Angola, LA
April 2017 to July 2018
Provide administrative support to senior management and client- facing teams, ensuring smooth day-to-day operations.
Coordinated client meetings conference calls, and business travel logistics.
Managed and updated client records, ensuring data accuracy and confidentiality.
Assisted in the preparation of client- facing documents including reports, proposals, and marketing materials.
Corrections Lieutenant
Louisiana State Penitentiary - Angola, LA
October 2014 to April 2017
Supervise staff and maintain accurate reports.
Provide services when needed to make sure all policies and procedures are carried out accurately.
Assist others with any duties that's needed to complete the job tasks.
Corrections Master Sergeant
Louisiana State Penitentiary - Angola, LA
May 2010 to October 2014
Conducted daily counts, maintaining accurate logs, working the entrance building, sallyport, tower, gate, and etc.
Corrections Sergeant
Louisiana State Penitentiary - Angola, LA
October 2004 to May 2010
Maintain security and safety of inmates and staff, monitored offenders’ behavior in a housing unit, and maintain accurate documentation for ACA purposes.
Unit Manager- Facility Management
Wilkinson County Correctional Facility - Woodville, MS
June 2001 to May 2004
Supervised security staff, administration, and operational activities of the assigned housing unit.
Ensure that the unit log and related administrative reports and records are maintained accurately.
Observe actions and behaviors of inmates and make necessary adjustments in housing and classification assignments.
Ensure that security matters within the housing units are handled appropriately. Exercised facility management to all staff.
Case Manager
Wilkinson County Correctional Facility - Woodville, MS
September 2000 to June 2001
Provide case management and counseling services to inmates and their families.
Assist the inmates in becoming aware of strengths and needs in adjusting socially to their environments.
Correctional Officer
Wilkinson County Correctional Facility - Woodville, MS
November 1999 to September 2000
Maintain safety and security of inmates and staff. Monitored offenders’ behavior in a housing unit. Maintain accurate documentation for ACA purposes.
Education
Bachelor of Science in COMPUTER SCIENCE AND APPLIED MATHEMATICS
Alcorn State University - Lorman, MS
June 1996 to May 1999
Certificate of Completion in Business and Computer Technology
M.L. King Vocational Complex - Woodville, MS
August 1994 to May 1996
High school diploma in General Studies
Wilkinson County High School - Woodville, MS August
1992 to May 1996
Skills
•Communication and Interpersonal Skills
•Problem-Solving and Conflict Resolution
•Microsoft Office Suite (Word, Excel, PowerPoint)
•Data Entry and Record Keeping
•Time Management and Prioritization
•Project Management Support
•CRM Software (Salesforce, HubSpot, etc.)
•Law Enforcement• Security
•Customer service
•Quality assurance
•Leadership
•Scheduling and Calendar Management
•Documentation review
•Analysis skills
•Management
•Emergency Management
•Facilities Management
•Mental Health Counseling
•Computer Networking
•Case Management
•Computer literacy
•Client Relationship Management
•Interviewing
Certifications and Licenses
CPR Certification
First Aid Certification Real Estate Agent
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